This profile has been claimed by the business owner or representative.
La Quinta Inn Terrell
- Hotels
- Terrell, TX
About this business
Location details
1614 Hwy 34 South, Terrell, TX, 75160, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The staff was really nice since I had an issue with the reservation when I got there and then finding out there wasn’t a This property doesn’t have an elevator and the should be listed when booking a room. Stairs are difficult when you have knee injuries or even if a personal had a wheel chair. The what? It was very disappointing to find out when checking in The location was good and the room was good.
Business response:
Thank you for your feedback. We're glad you enjoyed the location, room, and service from our staff. We apologize for the inconvenience regarding the lack of an elevator and appreciate your comments. We hope to welcome you back again soon.
Do not stay there Every thing, nasty filthy place Nothing
Business response:
Dear Kathy, Thank you for taking the time to tell us about your experience at the Red Roof Inn Terrell. I am deeply sorry to hear about your experience at our hotel. We strive to provide a clean and comfortable environment for all our guests, and it is clear we fell far short of that goal during your stay. Please accept my sincerest apologies for the condition of the room and the overall unpleasantness you encountered. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in th... read more
Would never stay. Don’t recommend Property is not in good shape at all. After seeing property and deciding not to stay, I still was charged for the first night. Nothing.
Room was clean, front desk staff was not. I understand that times are hard, but the front desk staff member was not clean, or professional. The lady at the front desk was wearing a shirt that was horribly dirty, she wasn't wearing a bra, it also seemed like she was living in the room just next to the office, and when the door opened to the room it reaked. There was also a group of people, one in a wheelchair that seemed to just be hanging outside. They weren't unkind, but it just seemed super unprofessional. I suggest giving... read more
Business response:
Dear Kristen, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Terrell. I appreciate you highlighting the cleanliness of the room and the comfort of the bed, but I am very concerned about your observations regarding the front desk staff and the overall atmosphere you may have encountered. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for choosing Red Roof. We hope that you ... read more
Bad Bed bugs
Business response:
Dear Bernita, Thank you for sharing your feedback following your stay at the Red Roof Inn Terrell. I was saddened to read that your stay fell short of your expectations due to the bed bugs you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the f... read more
Pagan If I had know there was a statue of Buddah in the lobby I would have never stayed there. Never ever will again. The staff
Business response:
Dear Clayborn, Thank you for taking the time to tell us about your experience at the Red Roof Inn Terrell. I am deeply sorry to learn that the Buddha statue in our lobby detracted from your stay and that you will not be returning. We aim to create an inclusive environment for every guest, and I regret that this was not reflected in your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your... read more
Bad
Fair Hotel en rénovation - vieux matériels dans les couloirs. Odeur d'humidité dans les chambres. Nous avons demandé à changer la première,ce qui nous a été accordé. Moins d'odeur dans la seconde. Vétusté de certains équipements pas encore rénovés. La présence d'une piscine. l'air conditionné.
Business response:
Bonjour Yohann, Merci pour votre retour suite à votre séjour au Red Roof Inn Terrell. Je suis ravi que la piscine et la climatisation vous aient été satisfaisantes. Je suis cependant sincèrement désolé d'apprendre la gêne occasionnée par l'odeur et les équipements dont vous avez parlé. Je suis ravi que nous ayons pu vous proposer une chambre plus spacieuse et vous remercie de votre compréhension pour ce changement. Chez Red Roof, nous nous efforçons d'améliorer continuellement la qualité de nos services et de recevoir vos co... read more
Squallido hotel sull'autostrada La posizione è terribile sull'autostrada, mio marito aveva guidato tutto il giorno ma ha dovuto comunque prendere la macchina sotto il diluvio perché era l'unico modo per andare a mangiare qualcosa per cena. La prima camera che ci hanno dato aveva un fortissimo odore di muffa. La ragazza alla reception è stata subito disponibile a cambiarla ma anche la seconda era umida e si affacciava sugli impianti sul retro di Waffle House. Anche la pulizia, tranne che al bagno, era mediocre e le stanze era... read more
Business response:
Gentile Tozzi, Grazie per aver dedicato del tempo a condividere il suo feedback sulla sua esperienza al Red Roof Inn Terrell. Siamo entusiasti di sapere che ha trovato il nostro personale cordiale e disponibile e che i nostri servizi, in particolare i prodotti da bagno e la colazione, siano stati soddisfacenti. Ci dispiace profondamente che abbia riscontrato problemi con la camera che hanno influito negativamente sulla sua esperienza, a causa delle condizioni della stessa, dell'odore sgradevole e dello stato del bagno. Ci im... read more
Frequently asked questions about La Quinta Inn Terrell
How is La Quinta Inn Terrell rated?
La Quinta Inn Terrell has a 3.9 star rating with 1,871 reviews.
When is La Quinta Inn Terrell open?
La Quinta Inn Terrell is closed now. It will open at 12:00 p.m.