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La Quinta Inn Terrell
- Hospitality
- Terrell, TX
About this business
Location details
1614 Hwy 34 South, Terrell, TX, 75160, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor There were a lot of crickets in our room.
Business response:
Dear Robert, I appreciate you sharing your feedback following your stay at the RED ROOF INN TERRELL. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please cont... read more
Disappointing
Overall I suppose you get what you pay for, it’s inexpensive. Near plenty of things so if you’re not going to be at the I wasn’t aware pets were free, our room completely smelled like dog. The entire room. Especially the bathroom, so overall it made the entire stay very uncomfortable. I would suggest having certain rooms be pet free to avoid this stinky situation. It was in a decent location, close to plenty of stores and restaurants
Business response:
Dear Salma Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN TERRELL. I was glad to read you found our location to be decent with close proximity to stores and restaurants. However, you indicated your room smelled which made your stay very uncomfortable and for this we are truly sorry. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your expe... read more
Very Poor No one was in the building or in the front desk. When I was checking out at 6 AM? I was told by the breakfast server. That no one is at the front desk at that time and I found two black bugs in the bed.
Business response:
Hello Ortiz, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN TERRELL. It’s disappointing to see you were displeased with your stay, resulting in a 2/10 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. You pointed out the front desk was unattended and you encountered bugs. Please note that we work with a pest control company who regularly treats the property for pest... read more
Bad The people are racially profiling and rude even the manager
Business response:
Agent Property ID (Copy/Paste from Medallia) Date of review Guest name Expedia Date you issued reply Notes
Noise and smell Room had a smell of rubbing alcohol the bed was horrible. Room was next to Waffle House and lots of noise. Totally different feel from room 2 months ago. Not much.
Business response:
Hello Haskell, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Terrell. We are sorry you had a less than satisfactory experience. You indicated that you were unsatisfied with the bed not being to your liking, the unpleasant odor in the room and other concerns mentioned. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the o... read more
Disappointing
Fair
Our stay was enjoyable okay The breakfast could have been better. The breakfast could have been a little more that could have had like a hot iron with a waffle maker but other than that it was okay the service as far as checking in they were very helpful very friendly great people.
Business response:
Dear Juanita, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN TERRELL. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our helpful and friendly staff. You indicated that you were unsatisfied with the breakfast being a little better. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have... read more
Frequently asked questions about La Quinta Inn Terrell
How is La Quinta Inn Terrell rated?
La Quinta Inn Terrell has a 3.9 star rating with 1,792 reviews.
When is La Quinta Inn Terrell open?
La Quinta Inn Terrell is closed now. It will open tomorrow at 12:00 p.m.