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La Quinta Inn Terrell
- Hospitality
- Terrell, TX
About this business
Location details
1614 Hwy 34 South, Terrell, TX, 75160, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was just one night The front desk clerk upon arrival was very rude. The bathroom was dirty, faucet, toilet seat. The mattress needs to be replaced someone obviously occupied that room for an extended period of time as there was a significant sized dip in it so I basically slept in a hole! Access
Business response:
Dear Melissa, Thank you for your feedback following your experience with us at the RED ROOF INN TERRELL. We appreciate your kind remarks about our accessibility. On the other hand, in response to the poor service you received, the lack of cleanliness and the ill shaped mattress, we sincerely apologize for the less-than-ideal experience. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously, so as to prevent any future occurrences. Know that your voice is of tremendous impor... read more
Don’t do it. Pay the extra $15 and go somewhere else. The minute we walked in to room, a roach ran across the floor. People using drugs hanging outside the entrance/exit. Nothing. We left after being in the room 1 minute. We were still charged $70. What a scam.
Business response:
Dear Vanessa, I deeply regret learning about the unsatisfactory experience you encountered during your visit at the RED ROOF INN TERRELL. Please accept our heartfelt apologies, as this situation is truly unfortunate. We are committed to thoroughly investigating the matter and taking the necessary steps to prevent any recurrence. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Your feedback will be carefully reviewed with our team, and we will work diligently to i... read more
Don’t come stay here if full of roches The place was filthy and I had roches in two different rooms.the staff was rude I will never stay here again
Business response:
Dear Andres, I appreciate you sharing your feedback following your stay at the RED ROOF INN TERRELL. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the encounter you had with our staff. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you h... read more
Fair When we checked in we were sent to a room that wasn’t cleaned and ready for guest. The employee up front wasn’t very friendly. The breakfast we did not eat . Location was great.
Business response:
Hello Jeff, Thank you for taking the time to tell us about your experience at the RED ROOF INN TERRELL. It's good to hear that our location was convenient for your travel needs. However, your experience did not meet your expectations due to the indicated poor housekeeping you mentioned and unfriendly service. Please accept our sincerest apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your ... read more
Bof. La chambre était tres sale et l'hôtel était bruyant. L'emplacement le long des grands axes routiers et le parking à proximité.
Business response:
Chère Tiphaine, Merci d'avoir pris le temps de répondre à notre enquête auprès des clients. J'apprécie vos commentaires concernant votre récent séjour au RED ROOF INN TERRELL. Je suis heureux de lire que vous avez été satisfait de la disponibilité du parking de notre hôtel. Je suis désolé de lire que vous avez trouvé la chambre sale et l'hôtel très bruyant. Les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services. Lors de votre prochain séjour,... read more
Fair
Fair
Fair
Fair It's not economic and they asked extra deposit for $50 and there's not elevator . The price it's high. Only the bed .
Business response:
Dear Nuvia, I appreciate you sharing your feedback following your stay at the Red Roof Inn Terrell. We are happy to see that you loved the comfort of our beds. However, I'm saddened to see that paying the deposit fee might have hindered your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know... read more
Frequently asked questions about La Quinta Inn Terrell
How is La Quinta Inn Terrell rated?
La Quinta Inn Terrell has a 3.9 star rating with 1,792 reviews.
When is La Quinta Inn Terrell open?
La Quinta Inn Terrell is closed now. It will open at 12:00 p.m.