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La Quinta Inn Terrell
- Hotels
- Terrell, TX
About this business
Location details
1614 Hwy 34 South, Terrell, TX, 75160, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing The rooms need a major update! They are FULL OF MOLD & MILDEW to the point where the floors stay WET! Stay here ONLY if you absolutely have to. The staff was nice. It was quiet considering it's pet friendly.
Business response:
Dear Tomeka, I appreciate you taking the time to share your experience at the Red Roof Inn Terrell. I'm glad to hear you found the staff pleasant and appreciated the quiet atmosphere despite being pet-friendly. I am very sorry to hear about the possible mold and mildew issues in the rooms. This is certainly not the standard we aim for, and I understand your frustration. Please accept my sincere apologies for this unacceptable situation. We will address this withthe rest of our teamto ensure that such issues are resolved and ... read more
This was my second stay there as I work nearby in Canton 1 weekend a month & I will not be returning. Room 102 needs AC work it was so loud I could barely sleep. TV remote barely worked. Stayed 2 nights & No maid service was ever done. Man at front desk could care less when I told him about my issues with the room. Location
Business response:
Dear Debra, Thank you for taking the time to tell us about your experience at the Red Roof Inn Terrell. I am sorry that your experience did not meet your expectations due to the state of the air conditioning and the TV remote as well as with the encounter with our staff you mentioned. We sincerely apologize for the inconvenience this may have caused you. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. Your feedback is important to Red Roof a... read more
Our stay not great but not completely terrible Bed was too small, spiders in room and the water took forever to get hot from the bathroom faucet. The ac unit was old and rusty and had a hard time getting it to work I like that the room came with a microwave and cold refrigerator
Business response:
Dear Wilameka, I appreciate you sharing your feedback following your stay at the Red Roof Inn Terrell. I was saddened to read that your stay fell short of your expectations due to the insects you reported. I regret to hear your stay was less than ideal due to the bed size, presence of spiders, slow hot water, and issues with the AC unit. However, I'm glad you appreciated the microwave and refrigerator. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the indus... read more
Our stay was ok after we got used to the cat urine smell in the room. The room smelled of cat urine. Couldn't shut bathroom door. Didn't like the soap/shampoo /lotion pumps. Comfortable beds.Clean. Nice staff.
Business response:
Dear Ellen, I appreciate you sharing your feedback following your stay at the Red Roof Inn Terrell. I'm glad you found the beds comfortable and the staff nice. I am disappointed to learn that your stay fell short due to the smell you detailed in your room. We sincerely apologize. We hope to continue to provide great experiences for you at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Sincerely, Hannah Red Roof Managem... read more
Fair
Fair Dogs are allowed rooms. Ours had dog hair on the floor and the bathroom door was all scratched up from a door being locked in the bathroom. We do not have a dog.
Business response:
Dear Tommy, Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Terrell. I am sorry your stay fell short of your expectations due to our pet-friendly policy, the conditions of the bathroom door, and the other highlighted concern. As it relates to the pets, Red Roof is a pet-friendly brand. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry for any inconvenience caused. Thank you again for sharing your concerns. I do ... read more
Nice workers but not clean enough The fridge and little couch was nasty! Bed sheets had blood on the foot of them..
Business response:
Dear Husband, Thank you for taking the time to share your feedback following your recent stay at the Red Roof Inn Terrell. We sincerely apologize for the unpleasant experience you had during your stay. The cleanliness of our rooms is of utmost importance to us, and we deeply regret that our standards were not met in this instance, given your 5/10 rating and comments about the conditions of the couch and bed sheets. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all ... read more
Fair Location
It was just ok (barely) for a quick overnight stay. First the TV had sound but no picture. It took the woman from the office almost 2 hours to fix it and she left. Then we realized that the volume button was not working at all. We decided not to use up anymore of her time so we just lived with it. When my daughter was taking a shower, I couldn't hear the TV at all. The bathroom floor was horrible. You could not walk in there barefooted. I couldn't believe it was in that shape. Some things can be overlooked, like a missing kn... read more
Frequently asked questions about La Quinta Inn Terrell
How is La Quinta Inn Terrell rated?
La Quinta Inn Terrell has a 3.9 star rating with 1,871 reviews.
When is La Quinta Inn Terrell open?
La Quinta Inn Terrell is closed now. It will open at 12:00 p.m.