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La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
great location The fact that we booked and paid for the room online with Booking.com and the hotel would not honor the reservation. After contacting Booking.com to resolve the issue, LaQuinta charged us $80 more for the same room. Location was perfect for the event we were attending.
Bad
Just stayed overnight and near venue. We booked as a group but shorted us with towels and wash towels. When we asked … not available till an hour. WiFi is slow. Hair dryer is not working Near the venue
Bugs swarmed the floor once we turned on the light Bugs were present. I had my room changed but was terrified to sleep thinking it was more bugs. I didn't get much sleep at all. The shower pressure wasn't sufficient. I went and complained to someone that I was told later was the manager (blk man) but he told me the manager wasn't there. Other workers confirmed he was the manager. That made me angry due to the fact he saw and knew everything and didn't want to compensate
Business response:
Thank you for your feedback. We’re very sorry for the inconvenience you experienced. Once informed, our team promptly provided you with a new room and offered you the option to check out with a full refund. We take cleanliness and guest comfort very seriously and have addressed the matter with our housekeeping and maintenance teams. We also regret any confusion regarding communication with staff. We appreciate your comments and hope you’ll give us another opportunity to provide a much better experience in the future.
Bad
Fair Arrived to location, area was a bit concerning. Lobby very dark front desk man didn't like my questions on safety. A woman traveling alone needs to be careful. Kept rolling his eyes at me. One door at the back of the building didn't open with the key, one door in the front was propped open with a rug. Very unsafe Breakfast was ready on time, waffles a big plus. Allowed me to check in early
Business response:
Thank you for taking the time to share your experience with us. I’m pleased to hear that you enjoyed our breakfast and that we were able to accommodate your early check-in, our team strives to make arrivals as smooth as possible. However, I’m very sorry to learn about the concerns you encountered during your stay. Your safety and comfort are our top priorities, and I sincerely apologize for the issues you described with our lobby lighting, door access, and the behavior of our front desk associate. This is not the level of pr... read more
Fair
You get what you pay for Mostly everything. Especially that there is rarely someone at the front desk. It provided a bed to sleep in
Business response:
Thank you for your feedback. I'm truly sorry to hear that your experience with our front desk service was disappointing. We understand how important it is to have someone available to assist at all times, and we're working on improving this. We appreciate you staying with us and hope to have the opportunity to provide a better experience in the future.
Bad The employee at desk was rude
Business response:
We are very sorry to hear about your experience. This is not the level of service we aim to provide. We will address this issue with the team right away. Thank you for bringing it to our attention.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,807 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.