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La Strada
- Restaurants
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
We were seated in an unused buffett seating area instead of the restaurant proper. Service was spotty at best having to wait for water and then wait staff to take our order for drinks. Long wait for dinner order to be taken. We were charged for drinks not ordered and the bill had to be redone. All in all for a high ranking restaurant (according to reviews) to provide such poor service made for a very disappointing evening.
Business response:
We appreciate you taking the time to provide your feedback, Bill. Your comments have been shared with our management team for their attention.
The appetizers were good including their “famous” mushroom ravioli. The pasta dishes including the bolognese sauce were disappointing. The bolognese had a weird off-putting taste. I am not returning. Next time, we will try a local spot not in the casino.
Business response:
We sincerely apologize for your experience, Jason. Please feel free to contact us at: therowguestfeedback@silverlegacycom with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, La Strada
The food was dry and over cooked. The lobster dish had a terrible flavor and the pasta was chewy and thick. The mushroom ravioli and fried artichokes were the only palatable items. Extremely overpriced for the quality. Denny’s would have been a better experience. We will never eat at this restaurant again and will never recommend it to family and friends.
Business response:
We sincerely apologize for your experience. Please feel free to contact us at: therowguestfeedback@silverlegacy.co m with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, La Strada
I had the Halibut which had to have been frozen. It had a crust completely around it which was very chewy and distasteful !!!! The olives had seeds, and it was very embarrassing to have to take the seeds out of my mouth. My friend had a chicken parmigiana and he told me has we departed "don't ever order that chicken that I order it was tough" !! The only good things were the waiter "Jak", the wine & the coke !!!
Business response:
Thank you for sharing your feedback, Mike. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. La Strada
Do not eat the chicken parm, very bland and being a chicken parm guy I asked the waiter and was told it is very good. It was bland and had 0 flavor. My wife as of that day (our wedding dinner) got the seafood linguini and the noodles were undercooked and some of the seafood was not the business. We ended up getting Panda Express, far better.
Business response:
We're sorry to hear about your experience with us. We sincerely apologize if we failed to meet your expectations on this occasion. We hope you'll allow us another opportunity to better serve you in the near future.
The chicken parmigiana was over cooked and the salmon lacked flavor. Waiter was not very friendly. Dropped and splattered sauce and did not apologize. Not worth the money!
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager for assistance while you were our guests. The enjoyment of all our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction.
Charged a card for a meal paid for with cash and we informed the server of the error and they said they’d be right by to fix it. 20 minutes later and still nothing and claimed we never told him there was an error when the manager came over.
Business response:
We're sorry to learn about your poor experience while you were our guest. Your comments have been shared with our management team for their attention. We truly hope you'll provide us with another opportunity to better serve you in the near future..
We have had dinner in La Strada few times and we always enjoy the food. However, this time we had a really bad experience. The bacon-wrapped shrimps were over cooked and bacon was burnt. Then the lamb was medium term when I asked for medium rare and this time I decided to return the plate but this time came rare. I did not want to return more plates.
Business response:
Thanks for your recent visit to La Strada. We hope we have the chance to welcome you back for an opportunity to better serve you.
Very disappointing is the best way to sum up the total experience. Begging with the server, who did not seem to know much about what she was serving. The caprese was bland at best the mozzarella was not fresh and the tomatoes mushy. The Halibut was a huge serving and good not great as I was expecting. Desert was good again not great. Service was slow and not interested. Would NOT return.
Business response:
We are sorry to hear about your poor experience. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We hope you took a moment to reach out to the manager for assistance during your visit. They will always make every effort to remedy any such issues to your satisfaction. We look forward to an opportunity to better serve you in the near future and thank you for letting us know.
Frequently asked questions about La Strada
How is La Strada rated?
La Strada has a 4.5 star rating with 5,855 reviews.
When is La Strada open?
La Strada is closed now. It will open at 5:00 p.m.