This profile has been claimed by the business owner or representative.
La Strada
- Restaurants
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Had 8pm reservations. Got there at 7:45 and asked to be seated and we were. Waited about 10 minutes to get helped. Called over a waiter but he refused to come over. Called over another waitress who apologized and said she would send over our waiter which turned out to be the one that refused to come over when asked earlier. When he finally came to the table he made a snarky remark "Well I guess this is my table now..." Didn't ask us for a drink order, that's when we got up and left. We went to El Jefe's and got served right ... read more
Business response:
We appreciate you taking the time to provide your feedback, Scott, and apologize for your poor experience. Your important comments have been shared with the the Beverage department's management team for their attention. We hope you'll allow us another opportunity to better serve you.
Antipasto was lunch meat that had spoiled, my entree margarita pizza was really bad. Burnt crust, canned tomato paste smothering the dough with dried oregano sprinkled on top, blobs of mozzarella on top. 10 year old could make a better pizza. They did the right thing and I was not charged for those items and was given dessert no charge. Great wine selection and a heavy pour. I feel sorry for the wait staff having to bear the brunt of this awful food. Go have a drink, but do not eat here
Business response:
Thank you for taking the time to leave us a review. We are saddened to learn about your disappointing visit but glad our team was able to provide you with some remedy for this issue. We hope you'll allow us the opportunity to earn your 5-star rating in the near future
I WAS VERY MUCH LOOKING FORWARD TO VEAL MARSALA ON THURSDAY. THE MEAL WAS NOT AS DESCRIBED ON THE MENU, WHICH SAID VEAL W/SUNDRIED TOMATOES, MUSHROOMS AND THE MARSALA SAUCE. I COULD NOT TASTE ANY MARSALA. THERE WAS POTATOES AND ASPARAGUS. I DON'T LIKE ASPARAGUS AND POTATOES ARE TOTALLY OUT OF PLACE ON THAT DISH. WHEN I EXPRESSED MY DISAPPOINTMENT TO THE WAITER, HE SAID I SHOULD HAVE SAID I DID NOT WANT THE POTATOES AND ASPARAGUS AND ASKED FOR EXTRA MARSALA SAUCE. BY HIS LOGIC, I AM TO TELL HIM I DON'T WANT SOMETHING THAT WAS... read more
Business response:
We appreciate you taking the time to provide your feedback, Mary. We're very sorry to learn of your disappointing experience and hope you reached out to the restaurant and hotel managers directly for assistance while you were our guests, to allow them the opportunity to remedy any issues to your satisfaction. Your comments have been shared with the management teams of both areas you've mentioned for their input and attention.
Birthday for granddaughter
Business response:
Thank you for sharing your feedback. We hope your celebration was an enjoyable and look forward to another opportunity to earn your 5-star rating in the near future. La Strada
Horrible food. Olive Garden is better.
Calamari and Osso Bucco were OVERCOOKED...Calamari was like chewing rubber bands....Osso bucco was like eating pulled pork...Will not eat here again....
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager directly for assistance while you were our guests. Your enjoyment is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction.
At this time, service seems to be at an all time low everywhere, La Strada included. Realizing that the staff appears to be practically running, they must be very understaffed and service was incredible lacking. No water refills, long waits for cocktails and dinner, incredible wait for our bill and a snippy waiter. No doubt totally stressed out. Without going into a lot of detail, I'd recommend waiting to go here until they are able to return to full staffing.
Business response:
We appreciate you taking the time to provide your feedback. Your comments have been shared with our management team for their attention. We apologize for failing to meet your expectations on this occasion.
Had gone after a comedy night to celebrate a friends birthday. Our reservation was for apparently right when they closed. We heard waiting staff and the kitchen make comments about how we and another group had to show upright before they closed. They asked about our occasion and did nothing.. overall it was disappointing.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager for assistance while you were our guests. The comfort and dining enjoyment of our guests is our top priority and they will always make every effort to ensure your visit is all that you hope and deserve.
Drinks were terrible. Dinner was not worth the $25 price tag per plate. My entree was hot but no flavor or sauce of any kind. We sent the drinks back but they were still not made correctly. Will not be back. Only plus was the service was amazing. Staff is excellent!!
Business response:
Thank you for sharing your feedback, Chadl. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. La Strada
Frequently asked questions about La Strada
How is La Strada rated?
La Strada has a 4.5 star rating with 5,855 reviews.
When is La Strada open?
La Strada is closed now. It will open at 5:00 p.m.