Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,369 reviews

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Monika

2 years ago

Exceptional --- Das Zimmer war sehr groß und hübsch. Kapselkaffeemaschine. Super Badezimmer. Es war sehr ruhig in der Nacht. Wir fühlten uns wohl. Parkplatz in der Parkgarage direkt am Gebäude.

Business response:

Your positive experience at Lady Luck Casino Black Hawk is greatly appreciated. Thank you for sharing your feedback.

Alicia

2 years ago

Very Good The hallways smelled of smoke and floors were very dirty and stained. We asked housekeeping for some towels and washcloths, and some coffee, they said it would be a few minutes and never came our entire stay. There is no microwave in the room and now to heat up food anywhere. The bed was very comfortable and the room was decent

Business response:

We are sorry to hear about the issues you experienced during your stay. Thank you for your feedback.

Crystal

2 years ago

Small casino but nice location. Couldn't check in early without paying extra even if room was ready. Casino was very nice but small. Light to bathroom was on outside of bathroom and bathroom door was like a double closet door which was weird. Room was warm and couldn't adjust the AC temp, just the fan strength. Price was good, parking was easy, and access to main streets and other casinos was good. I liked the toiletries in the shower as a convenience.

Mariah

2 years ago

Wonderful nice

Business response:

We're utterly delighted to hear that you had a wonderful experience at Lady Luck Casino Black Hawk. Thank you for your kind words!

Michael

2 years ago

Pleasant It was ridiculous that I had to walk from the parking garage all the way to the other end of the building and down to the bottom floor to check in because I was paying cash. They only allow one person on duty to have a cash drawer and they were about as far from parking as it could be (easily a quarter mile walk). And the lady at the desk near parking was rude and short with me when I said I would be paying cash. Food options were terribly expensive. People were loud in the hallway at 3AM. Not much.

Business response:

Your feedback is important to us. We apologize for the inconvenience you experienced during your visit. Thank you for sharing your thoughts.

Cupido

2 years ago

Ambiente perfetto per una notte on the road Personale accogliente e molto disponibile . Noi eravamo di passaggio e per poche ore abbiamo optato per questa soluzione non troppo costosa . Rapporto qualità prezzo perfetto ! Zona molto surreale con moltissimi casino’ ma in un posto vicino ad un piccolo fiume e alle montagne . Stanza e bagno puliti.

Business response:

Thanks for your positive feedback, Cupido! We're glad you enjoyed the unique atmosphere and found our staff welcoming and helpful. We hope to see you again soon at Lady Luck Casino Black Hawk.

Ronald

2 years ago

Okay. Housekeeping policy is very strange, have to beg for additional coffee, no coffee in lobby. A microwave sure would be nice. The room was nice, decent bed.

Business response:

Thank you for your feedback. We appreciate your input.

Ruben

2 years ago

Exceptional

Business response:

Thank you for your exceptional review, Ruben.

Kerrie

2 years ago

Wonderful There was no one at the front desk (to make a request or report issues any time we came in and out. I liked that I could get to my room without going through the casino

Business response:

Your feedback is incredibly valuable. We are glad you enjoyed your stay and found the convenience of accessing your room without going through the casino. Thank you for sharing your experience with us.