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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions
Let people know there's construction The construction , no window view .. people outside window making noise pounding.. No shampoo ,conditioner, soap in room .. The air-conditioning was horrible. The room and casino were nice
Business response:
Thank you for bringing this to our attention, Lynda. We apologize for the inconvenience caused by the construction and noise outside the window. We will address the issues with the amenities in the room and the air-conditioning. We appreciate your feedback and hope to provide a better experience for you in the future. Please feel free to reach out to us at (775) 786-5700 if you have any further concerns.
Pleasant We got sick after eating at one of the restaurants. We thought the food tasted off. But chalked it up to maybe a spice on it. But was sick 24 hours later The room was nice.
Business response:
We're concerned to hear about your experience at Lady Luck Casino Black Hawk. Please contact us at (775) 786-5700 so we can address this issue promptly. Thank you for bringing this to our attention.
Exceptional
Business response:
We're thrilled to hear that you had an exceptional experience at Lady Luck Casino Black Hawk. Thank you for choosing us!
Wonderful
Business response:
Thank you for your review. We're glad you had a wonderful experience at Lady Luck Casino Black Hawk. If you have any suggestions for improvement, please feel free to reach out to us at (775) 786-5700.
Very Good
Business response:
Your positive experience is greatly appreciated. Thank you for taking the time to share your feedback with us. We hope to see you again soon at Lady Luck Casino Black Hawk.
Pleasant Nobody working in the front desk when we check in. We also used booking.com to reserve the room they charged us for room and deposit then showed up and the kiosk charged us again to get our room key and know struggling to get some of our money back We weren't there long enough to enjoy
Business response:
We are concerned to hear about your experience, Olivas. Please excuse any inconvenience you faced during check-in and with the booking process. We will address these issues to ensure a smoother experience for our guests in the future. Thank you for your feedback.
Liked the facilities but didn’t like the added fee. The added fee to cover free parking, and the two small water bottles and coffee in the room. The clean rooms
Business response:
Please excuse any inconvenience regarding the added fee for parking and amenities. We appreciate your feedback and will take it into consideration for future improvements. Thank you for staying with us at Lady Luck Casino Black Hawk.
Wonderful
Business response:
We are overjoyed to hear that you had a wonderful experience at Lady Luck Casino Black Hawk! Thank you for taking the time to share your positive feedback.
Was our first time out there and we took our fur babies but it seems like ppl looked at us poorly because we had our dog The only thing that was a little bad was the ac in our room. Was warm all night even though we turned down the ac Great location, clean just perfect
Business response:
We are sorry to hear about your experience with the AC in your room. We will address this issue promptly. Thank you for your feedback.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,220 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.