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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
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no liquid soap and shampoo in te room.
Business response:
Please excuse any inconvenience regarding the lack of liquid soap and shampoo in your room. We will address this issue promptly. Thank you for bringing it to our attention.
Great place to stay comfy Beds & pillows had all toiletries Needed in room plush bath towels .
Business response:
We're happy to hear that you enjoyed your stay at Lady Luck Casino Black Hawk. Thank you for sharing your positive feedback with us.
There was construction going on that we weren’t aware of. Our window was actually covered in plastic and there was scaffolding outside and men walking by and we were on the ninth floor! I don’t know if the plastic was covering some vents, but the air did not work. It was so hot in there.
Business response:
Your feedback is invaluable to us. We apologize for the inconvenience caused by the construction and the issues with the air conditioning. Please feel free to reach out to us at (775) 786-5700 so we can address your concerns and make it right. Thank you for bringing this to our attention.
Easy check in We used the kiosk
Clean room, much more affordable than a lot of places we priced. Great location for the exploring Black Hawk. The lack of humans at the check in desk past a certain point of day was a bit off putting (luckily the kiosk was irked properly or I don’t know what we’d have done, lol!). Otherwise a nice property.
Room was clean and bed was of good quality. Bathroom was clean and well stocked.
Everything nice and clean perfect for one stay
Business response:
Thank you immensely for your kind words! We strive to provide a clean and enjoyable experience for all our guests.
Check in time was too slow kiosk were in operable
Business response:
It's unfortunate to hear about your experience with the check-in process and kiosks. We will address this issue promptly. Thank you for bringing it to our attention.
We received a nice upgrade on the room we booked because the computer system was down. Beautiful room!
Business response:
We're thrilled to hear that you enjoyed your stay and that we were able to provide you with a beautiful room upgrade. Thank you for choosing Lady Luck Casino Black Hawk!
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 10,270 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.