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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
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Comfy. Easy. Will stay there next time. Mattress was a little hard. Staff was friendly. Room was great
Business response:
Hello Dave, Thank you for taking the time to leave a review of your recent stay at Lady Luck Casino Black Hawk. We appreciate your feedback and are thrilled to hear that you found the experience comfortable and convenient. Our friendly staff members are committed to providing exceptional service, and we're delighted to know that they made a positive impression on you. We hope to have the pleasure of welcoming you back next time.
Very Good
Business response:
Greetings, Leann! Thank you for taking the time to share your experience at Lady Luck Casino Black Hawk with us. We are glad to hear that you had a very good time during your visit. We strive to provide our customers with an exceptional gaming and entertainment experience and hope to have you back soon.
Good The alarm clock in our room went off at 6am. We didn't set it.
Business response:
Thank you for your feedback, Nancy!
Good stay for the value The elevator droke at 4am and they had to take people through the service elevator. And then our room smelled like smoke and the window was super dirty with finger prints. We also didn't have a alarm clock. The best was super comfortable and the staff was very friendly. Free bottled water whenever needed. Parking garage very convenient.
Business response:
Thank you for taking the time to provide feedback on your recent stay at Lady Luck Casino. We sincerely apologize for the inconvenience you experienced with the elevator and the cleanliness of your room. Our team strives to provide a pleasant and comfortable stay for all our guests, and it is disappointing to hear that we fell short of your expectations in these areas. We appreciate your positive comments regarding the comfortable bed, friendly staff, and convenient parking garage. It's great to know that you enjoyed these ... read more
Excellent Clean and no black people destroying everything like NJ
Business response:
Dear Hans, Thank you for taking the time to leave a review for Lady Luck Casino Black Hawk. We appreciate your feedback and are delighted to hear that you had an excellent experience with us. However, we kindly request that future reviews refrain from including any discriminatory or offensive comments, as they are not in line with our values of inclusivity and respect for all individuals. Should you have any further feedback or need assistance, please feel free to contact our team directly at (775) 786-5700. We value your... read more
Lady luck hotel There was no microwave, a little bit of toothpaste and soap left in bathroom, walls were very thin you can hear others talking in adjacent rooms really well, kept me up, could hear music and others talking, kept me up. The price, location, no bad smells, good parking situation
Business response:
We appreciate you taking the time to provide your feedback, Isaac. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Wonderful
Business response:
We're so happy to see you had a great time with us, Stacey! We look forward to welcoming you back again very soon!
Pleasant mattress was old and soft, rolled to middle
Business response:
Your gracious comments are very much appreciated, Joseph! We are thrilled that you enjoyed your time at Lady Luck Casino Black Hawk. We are committed to making your future visits as good as this one.
Probably won't stay there again. Beds were alright but a little uncomfortable, pillows were terrible but overall good location Good location.
Business response:
We are sorry to hear about your poor experience, Tanner. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,220 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.