Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,220 reviews

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Donna

3 years ago

Casino sucked we lost a lot of money !! Tight slots Air conditioner didn’t work great and no microwave Location is great snd room is cheap price!

Business response:

Thank you for taking the time to provide feedback on your recent visit, Donna. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Eileen

3 years ago

Wonderful

Business response:

Thank you for the 5-star review! We are delighted to learn you enjoyed your visit with us at Lady Luck Casino Black Hawk and appreciate you taking the time to share your experience.

Dino

3 years ago

Wonderful

Business response:

Thank you for the great review, Dino! Come back for another wonderful time soon!

Briar

3 years ago

Very Good

Business response:

Thank you, Briar! We're thrilled to see you enjoyed your time during your visit and we hope to see you again very soon!

Doug

3 years ago

Most likely won’t stay at this location again Problems checking in was sent twice to rooms that were occupied. Did not give me a great sense of security or organization. Thankfully you have an excellent maintenance/service man who was very kind and helpful and found us a room. Location

Business response:

We are sorry to hear about your poor experience, Doug. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Tamars

3 years ago

Was very nice Staff was very helpful

Business response:

Thank you, Tamars! We hope to welcome you back again very soon!

Aimee

3 years ago

Very Good Only 2 pillows for a queen bed for 2 people. Should have 4 pillows total per queen bed

Business response:

Thank you for taking the time to share your experience with us, Aimee! We can't wait to welcome you back for another great time at Lady Luck Casino Black Hawk soon.