Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,220 reviews

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Laura

3 years ago

Exceptional

Business response:

Thank you for the great review, Laura! Come back for another wonderful time soon!

Darryl

3 years ago

Good

Business response:

We appreciate your feedback, Darryl! Please visit us again soon.

Margot

3 years ago

Good

Business response:

Thank you for taking the time to share your experience with us, Margot! We can't wait to welcome you back for another great time at Lady Luck Casino Black Hawk soon.

Javier

3 years ago

Buen lugar para estadía corta No hay microondas en la habitación. El hotel no tiene nada mas que la habitación. Es muy limpio y de buena calidad. Muy buen lugar para hospedarse si te interesan los casinos o visitar el parque nacional de la Rocky Mountains. El valor que pagamos fue muy bueno.

Business response:

Hola Javier, Muchas gracias por tomarse el tiempo para dejar una reseña. Nos complace saber que disfrutó de su estadía corta en Lady Luck Casino Black Hawk. Lamentamos que no haya encontrado un microondas en su habitación. Apreciamos sus comentarios y los tendremos en cuenta mientras seguimos mejorando nuestros servicios. Nos alegra saber que encontró nuestro hotel limpio y de buena calidad. También nos complace saber que encontró el valor de su estancia satisfactorio. Esperamos volver a recibirlo en el futuro y ofrecer... read more

Ricardo

3 years ago

Relaxing Everything was good Good

Business response:

Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience at Lady Luck Casino Black Hawk was relaxing and that everything was good. We appreciate your positive feedback and hope to welcome you back soon.

Leah

3 years ago

Great value. Beautiful location. My room was hot, the entire floor was hot and there was no staff at the front desk for check in or to talk to about switching to a cooler room. I had also been traveling for a while and wanted to rest. Ordered food through the app and it was never processed so I had to go down and order it again in person. There was also no clearly marked pet area so I could let my dog use the bathroom. And again no front desk staff to ask. Had to walk my dog on a small strip of grass next to the highway. It ... read more

Business response:

Hello Leah, Thank you for taking the time to share your experience at Lady Luck Casino Black Hawk. We appreciate your kind words about the location and overall value we offer. We apologize for the inconveniences you faced during your stay. We're sorry to hear about the issues with a hot room and the lack of staff at the front desk. We will address these concerns to ensure a better experience for our guests in the future. Additionally, we regret any confusion with the food ordering process and the lack of a clearly marked pe... read more

Harris

3 years ago

I had a beautiful day and it was just what I expected. If it was for free! Breakfast was awesome and the staff was very nice and pleasant.

Business response:

Thank you for your spectacular review, Harris! We are thrilled you enjoyed all that Lady Luck Casino Black Hawk has to offer. We hope to welcome you for another great stay soon.

Cristina

3 years ago

Nice for minimum of 2 day stay. If you don’t gamble. Not much else in the hotel. Had to go to to her hotels for meals. Nice location. Clean. Scenic.

Business response:

We appreciate you taking the time to provide your feedback, Cristina. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

Randy

3 years ago

Very Good We didn’t have any bath towels and we didn’t know that our 17 year old daughter wouldn’t be able to eat in the restaurants. We checked in after 4 and our room wasn’t ready. I didn’t realize we were going to be in a mini Las Vegas. That was a fun surprise!

Business response:

Greetings Randy, Thank you for your review of Lady Luck Casino Black Hawk. We appreciate your feedback and want to apologize for any inconveniences you experienced during your stay. We apologize for the inconvenience of not having bath towels in your room and for the misunderstanding regarding the dining restrictions for your 17-year-old daughter. We understand how important these amenities are for our guests, and we will make sure to address these issues with our team to ensure they do not occur in the future. We apologi... read more