Lafayette Animal Hospital

Ruth P. 

on Yelp

7 years ago

My dog became sick. I called and couldn't get a same day appointment but was told to call at 0800am the next day when same day appointments would be available. I called at 0800, the "brief hold" turned into 10 minutes and a disconnect. I went in and was told they were overbooked and understaffed, so true! Doesn't matter how good the vets are if they are not available. We've been coming here for years, it has gone so downhill. 

Elizabeth N. 

on Yelp

8 years ago

Quite literally the worst experience ever. Otter's appointment was at 2:30. I waited in line to check in for 10 minutes and was 5 minutes early to the appointment. Get checked in and assume I'll wait maybe 10 minutes. 30 minutes later I was told they were running behind. 10 minutes after that they finally put me and Otter in a room. 57 minutes after the appointment was scheduled, I started to walk out. At that point a Dr came in and spent 5 minutes telling me what I already knew. The Doctors I go to aren't this disrespectfu... read more

Z W. 

on Yelp

8 years ago

Lafayette Animal Hospital was recommended to us by the breeder we bought our new great dane puppy. We brought our puppy to hospital next day after taking him home. The vet was very nice. He told us to bring back our dog for further vaccinations within 4 weeks. When I called to schedule the second appointment, I asked the office what type of vaccinations they were planning to follow thru. They said all of them. It turns out the front desk lost the vaccination records we received from the breeder. They asked me to email them ... read more

Brenda R. 

on Yelp

8 years ago

I am terribly disappointed in this establishment. My 91 year old neighbor has been bringing her 14 year old lab to LAH for a while. Her dog is in the process of dying and at the last visit, Dr. Drozdz told my neighbor that someone could come to her house to euthanize her dog when the time came. She said to try to plan it a couple of days in advance to allow for scheduling. My neighbor left multiple messages for Dr. Drozdz over the last couple of days to talk about scheduling a time and never heard back. My neighbor decided t... read more

Kelly C. 

on Yelp

9 years ago

The vets here are good and I always feel comfortable that my dog is getting appropriate care. The staff at the front desk is another matter, however. They're difficult to deal with, often flustered or irritable. On more than one occasion they've made mistakes or given me incorrect information, such that I've had to make multiple trips to pickup medication or to pickup my dog. It's typical to be kept waiting up to half an hour just to pay my bill. They're convenient to where I live, however, so at least for now I'll continue ... read more

Jack M. 

on Yelp

9 years ago

!! WARNING IF YOU HAVE YOUR PETS TEETH CLEANED !! On a recent check-up of our 25 lb dog, Doc recommended a teeth cleaning due to tartar etc. We had previously taken our dog to anesthesia-free teeth cleaning services. Because our dog wiggles and difficult to control, it was tough get a proper cleanings completed. It made sense to have teeth cleaning for our dog as the Doc suggested. They provided me a "procedure estimate" of $222.00. Here is the exact language on my estimate below: ----------- ----------- This document li... read more

Christie L. 

on Yelp

9 years ago

This is the WORST animal hospital ever. I've Been taking my pets here for 13+years and I had one incident of not paying a$175 bill and their new blue haired office manager acted like a loan shark. She was mean and demeaning and yelled at me in front of clients at the reception desk. She seemed perfectly fine with discussing bill paying tactics. No problem. No class!!!!!! My cat had kidney issues and I asked if I could pay in one week and they treated me like a common CRIMINAL. UNHEARD OF --- JERKS. NEVER EVER HAVE I BEEN TR... read more

Tara G. 

on Yelp

9 years ago

My cat is 14 years old and has had rabies shots every year. We just moved to Lafayette, so I thought I'd try Lafayette Animal Hospital to get her vaccination. The vet stuck her THREE TIMES with the needle for one rabies vaccination! He claimed that was completely normal, and that the skin he pinched was too thin, so the needle was going through the skin so he had to keep trying. This had never happened before, so I can't see how it's "normal". Never taking her back there. They also board the dogs and cats together... ... read more

Paul R. 

on Yelp

11 years ago

I hate to leave 1 star for a place that I have been going to for over 15 yrs...but enough is enough. The staff is amazing ill give you that, doctors are good. BUT the waiting, scheduling, timing, is horrible. Just absolutely the worst appointment keeping possible. I thought I was at kaiser the last visit and I walked out after waiting 20 minutes past my appointment. It's rude and the communication is beyond bad. They have no "system" for walk-ins and check outs, prescriptions, boarding is all done in one TINY little area tha... read more