Landmark Credit Union

Joey S 

on BBB

a year ago

Got an auto loan with LCU ,paid it off before the term. Never been late on a payment. To buy my second car ,I asked for a personal loan instead of an auto loan but the lady (Cristal C*******) kept insisnting that I get an auto loan again. I declined many times. With an 810+ credit they gave me a $5,500 personal loan with what I came to find ,a way too high interest rate compared to the average other people with a credit like me. Can't wait to pay this off and never make business with them again. Shame<br /> <br /> <br /> 

Andrew S 

on BBB

a year ago

Landmark is complete garbage. It's for people with alot of money. No guidance as far as building credit. Not really willing to work with you. Non stop phone calls if ur a day late on something and then you'll get a call 2 hrs later from someone else for the same ****. Un real. Now I've been communicating my current situation with them all along the way due to me filing for bankruptcy. Last night I had 243.55 in my checking account and they literally drained it...left me with nothing. Had to borrow money for gas to get home. ... read more

Katy S 

on BBB

a year ago

EVERY TIME I try to use my VISA from them it gets flagged as fraud. I can't even use it, I have to get another card from somewhere else just to be able to pay for things. And yet they took $2K out of my savings by accident to go to a bank that I don't even have an account at and they don't notice until we called them on it, had to go to a big meeting to prove that we weren't actually lying... I used be very happy here. I'm now going to have to leave entirely because I cannot spend my life on hold with the fraud department ev... read more

Shand M 

on BBB

2 years ago

Absolutely HORRIBLEEMBARRASSING. From 8/19-8/20 (so far) currently I am experiencing the same devastation. I cannot access my funds because of a banking update . No ATM, I cannot make purchases, I am on vacation and literally in tears because I cant get gas or feed my family . I am literally trying to get back home by borrowing money and I have plenty in my account. Never have I been so embarrassed as sitting having a meal and cannot pay- I AM BEYOND LIVID!!!!!!!! Tomorrow I am taking my business elsewhere and will never ban... read more

Michelle M 

on BBB

2 years ago

Been trying to make payments on current account and called and talked with them. They said we can make payments online or in their app. Went on both it kept giving my an error message. So I called to talk with them they now charged me a late fee and and convenience charge to make the payment. Told them an error message kept coming up preventing me from making the payment on time. Then the guy on the phone told me they are aware of the issues but yet they still charged me all these extra fees because their system is not worki... read more

Cynthia K 

on BBB

2 years ago

I am SO fed up w/ LCU, I am being pushed to submit a QWR Qualified Written Request to open an investigation as to Section 226.36(c) of the Board of Governors of the Federal Reserve System (Board) re adopted amendments to Regulation Z in 2008 and 2010 that impose new compliance requirements on loan servicers for crediting mortgage payments and on creditors for crediting open-end credit payments. This letter will call out as to the practices of Landmarks' online banking systems per the following. For years, the online system d... read more

Michal T 

on BBB

2 years ago

This company is awful and I would NEVER take a loan from them again. I tried to close out an auto loan, but the amount remaining was above the online transfer limit, so I figured I would just do the weekly limit a couple weeks in a row until it was paid off. I submitted the payment from the same account that does the automatic monthly payment. But Landmark claimed "the account could not be found" so the money was never applied, even though the website said everything was successful. It has now been several weeks and under on... read more

Leann L 

on BBB

2 years ago

Customer service sucks! Zero customer focus. It took 3 frustrating phone calls and 3 trips to a branch to get a working arm card. I have now had 2 unsuccessful trips to get coins counted. The first didn’t have a machine snd the second was down. Before taking the second trip I tried to call. Found lobby hours on the app but couldn’t find a phone number. 3 tellers standing doing absolutely nothing and they couldn’t hand count it. Apparently that’s not a skill that a teller possesses?!?!?!? 

Ruben M 

on BBB

2 years ago

Landmark has blocked my number from calling them and even when I call from a different number the call will automatically drop when I put in my account information to identify myself. I am unable to do something as simple as adding my card to my digital wallet because of this. Literally unable to talk to anybody because my phone is blocked from their phone system.