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Landmark Credit Union
- Credit Unions
- New Berlin, WI
About this business
Location details
2775 S Moorland Rd, New Berlin, WI, 53151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
EVERY TIME I try to use my VISA from them it gets flagged as fraud. I can't even use it, I have to get another card from somewhere else just to be able to pay for things. And yet they took $2K out of my savings by accident to go to a bank that I don't even have an account at and they don't notice until we called them on it, had to go to a big meeting to prove that we weren't actually lying... I used be very happy here. I'm now going to have to leave entirely because I cannot spend my life on hold with the fraud department ev... read more
Business response:
Dear ****, We have investigated your concern and due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.Kind Regards, Landmark Credit Union
Absolutely HORRIBLEEMBARRASSING. From 8/19-8/20 (so far) currently I am experiencing the same devastation. I cannot access my funds because of a banking update . No ATM, I cannot make purchases, I am on vacation and literally in tears because I cant get gas or feed my family . I am literally trying to get back home by borrowing money and I have plenty in my account. Never have I been so embarrassed as sitting having a meal and cannot pay- I AM BEYOND LIVID!!!!!!!! Tomorrow I am taking my business elsewhere and will never ban... read more
Business response:
Dear ************, We apologize for any inconvenience you may have experienced during our scheduled Digital Banking maintenance. Maintenance began Saturday August 19, 2023, at 10:00 PM and concluded on the afternoon of Sunday August 20, 2023. This information was announced prior within both Landmarks mobile app as well as Digital Banking. Should you have any further questions, please contact us at **************.Kind Regards, Landmark Credit Union
Been trying to make payments on current account and called and talked with them. They said we can make payments online or in their app. Went on both it kept giving my an error message. So I called to talk with them they now charged me a late fee and and convenience charge to make the payment. Told them an error message kept coming up preventing me from making the payment on time. Then the guy on the phone told me they are aware of the issues but yet they still charged me all these extra fees because their system is not worki... read more
I am SO fed up w/ LCU, I am being pushed to submit a QWR Qualified Written Request to open an investigation as to Section 226.36(c) of the Board of Governors of the Federal Reserve System (Board) re adopted amendments to Regulation Z in 2008 and 2010 that impose new compliance requirements on loan servicers for crediting mortgage payments and on creditors for crediting open-end credit payments. This letter will call out as to the practices of Landmarks' online banking systems per the following. For years, the online system d... read more
Business response:
Dear *******, We have investigated your concern and due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.Kind Regards, Landmark Credit Union
This company is awful and I would NEVER take a loan from them again. I tried to close out an auto loan, but the amount remaining was above the online transfer limit, so I figured I would just do the weekly limit a couple weeks in a row until it was paid off. I submitted the payment from the same account that does the automatic monthly payment. But Landmark claimed "the account could not be found" so the money was never applied, even though the website said everything was successful. It has now been several weeks and under on... read more
Business response:
Dear ******,Thank you for your feedback. We have investigated your concern regarding your vehicle with Landmark Credit Union. Due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.Kind regards,Landmark Credit Union
Customer service sucks! Zero customer focus. It took 3 frustrating phone calls and 3 trips to a branch to get a working arm card. I have now had 2 unsuccessful trips to get coins counted. The first didn’t have a machine snd the second was down. Before taking the second trip I tried to call. Found lobby hours on the app but couldn’t find a phone number. 3 tellers standing doing absolutely nothing and they couldn’t hand count it. Apparently that’s not a skill that a teller possesses?!?!?!?
Business response:
Dear **************, We understand your frustration regarding an unavailable service, and we do apologize for any inconvenience. In order to best serve our members, location information, hours, and requested services for each Landmark location can be found within our mobile app, digital banking, or online at ***************************************************. For the service requested please select "Landmark **** Machines" from the menu. Should you have further questions, please contact ** at **************.Kind Regards,Lan... read more
Landmark has blocked my number from calling them and even when I call from a different number the call will automatically drop when I put in my account information to identify myself. I am unable to do something as simple as adding my card to my digital wallet because of this. Literally unable to talk to anybody because my phone is blocked from their phone system.
Business response:
****************,Only members with current, open accounts are able to access information using their account numbers. Closed account numbers are not recognized by the system. If you would like to speak to a representative do not enter previous account information. If you would like to open a share account with Landmark Credit Union, please visit your local branch or visit us at landmarkcu.com. Kind Regards,Landmark Credit Union
I was financed with Landmark in September 2021. I setup automatic payments starting in October and never looked back. In July of 2022 I got a letter stating that my April payment was late. So I called and started down a LONG RABBIT HOLE of terrible customer service and no one who knew what was going on. Then in October I got a letter stating that my April payment was late. How could this be - I have automatic payments setup, I went into my bank and could see the payment confirmation notices for both April and August. HOW CAN... read more
Business response:
Dear *****, We have investigated your concern regarding your vehicle with Landmark Credit Union. Due to the sensitive nature of the supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter. Kind Regards,Landmark Credit Union
Do NOT trust Landmark Credit Union with student loans. My daughter and I were misled by a service member at Landmark who didn't go through all the loan documents with us. She told us the interest rate was 8% and failed to tell us it was a variable interest rate. Now that my daughter is out of school and started paying on the loan, we got concerned with the payment continuing to go up. This is when we found out it was a variable interest rate. Landmark Credit Union preys on young students who are not knowledgeable and puts th... read more
Business response:
We are in receipt of your complaint and have responded to your concerns as of 02/06/2023 via a written letter. Once you have had an opportunity to review our response please reach out to us if you have any further questions.
Frequently asked questions about Landmark Credit Union
How is Landmark Credit Union rated?
Landmark Credit Union has a 2.2 star rating with 172 reviews.
When is Landmark Credit Union open?
Landmark Credit Union is closed now. It will open tomorrow at 9:00 a.m.