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Landmark Credit Union
- Credit Unions
- New Berlin, WI
About this business
Location details
2775 S Moorland Rd, New Berlin, WI, 53151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I was financed with Landmark in September 2021. I setup automatic payments starting in October and never looked back. In July of 2022 I got a letter stating that my April payment was late. So I called and started down a LONG RABBIT HOLE of terrible customer service and no one who knew what was going on. Then in October I got a letter stating that my April payment was late. How could this be - I have automatic payments setup, I went into my bank and could see the payment confirmation notices for both April and August. HOW CAN... read more
Business response:
Dear *****, We have investigated your concern regarding your vehicle with Landmark Credit Union. Due to the sensitive nature of the supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter. Kind Regards,Landmark Credit Union
Do NOT trust Landmark Credit Union with student loans. My daughter and I were misled by a service member at Landmark who didn't go through all the loan documents with us. She told us the interest rate was 8% and failed to tell us it was a variable interest rate. Now that my daughter is out of school and started paying on the loan, we got concerned with the payment continuing to go up. This is when we found out it was a variable interest rate. Landmark Credit Union preys on young students who are not knowledgeable and puts th... read more
Business response:
We are in receipt of your complaint and have responded to your concerns as of 02/06/2023 via a written letter. Once you have had an opportunity to review our response please reach out to us if you have any further questions.
I had a savings account set up with them, for quite some time. I was forced to withdraw most of it as sometimes people must do, given financial circumstances. Recently, my quarterly statement came. It stated that due to inactivity for 3,6 months, whatever it was, a fee was charged, extracting the $10.38 I had left in it, leaving a balance of ****. Thanks, but no thanks. I can bank elsewhere! Im sure that policy must have come along at some point, in some small writing that nobody would ever normally read, nor should be expec... read more
Business response:
Dear ********************,Were sorry youre dissatisfied with your experience with Landmark Credit Union. The documentation that would have been provided to you at account opening outlines Landmarks polices on inactive and dormant accounts. If you have any further questions regarding your membership, please reach out to us directly at **************.Kind Regards,Landmark Credit Union
Their customer service has become the worst I have seen in 45 years of dealing with financial institutions. As stated by others the new phone structure is the worst. It used to be that you could have most any issue or question resolved within 15 minutes or less. Now expect 45 minutes to an hour plus on the ignore status. Don't elect to get a call back, because it won't happen. Don't go to a financial advisor because they are there to rip you off and just make a buck for them selves. Don't let them tell you that you have to w... read more
Business response:
Thank you for your feedback. Due to the recent Digital Banking upgrade, our ************************* has experienced a high volume of calls. Please consider alternative methods to conduct your banking such as visiting a local branch or utilizing our Digital Banking platform. We apologize for your inconvenience and are always looking for ways to better serve our members. Kind Regards,Landmark Credit Union
They continue to withdraw money from your account after your loan is paid off. Avoid if possible
Business response:
Dear **************, We have investigated your concern regarding your loan payment. Due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.Kind Regards,Landmark Credit Union
there was a time when Landmark had the best service. Not so much anymore. I have been with landmark for near 40 years, But about 2 years ago the service is horrible. If you try to reach them on the phone, you can plan on a lengthy wait on hold. If you select having them call you back, forget it they won't. Their loan officers are bordering on beligerant. and the web site, with 2 major updates in 2 years. I no better than it was before. In fact you could make the case it isn;t as good. They have spent a fortune on system upda... read more
Business response:
************,We apologize for any inconveniences you have encountered while conducting business with Landmark. We value our members experience and strive to provide accurate and timely service. We will be reaching out to you personally regarding your situation and look forward to serving your financial needs now and in the future. Sincerely, Landmark Credit Union
Terrible: hold times are awful; upper management customer service terrible. Upgraded website does not acknowledge my log in information..Terrible
Business response:
****************,We appreciate your feedback regarding our new Digital Banking experience and apologize for any difficulties you're having. Please reach out to ************************************************** with any further questions or concerns.Sincerely,Landmark Credit Union
Back in December of 2021, our joint checking account was hacked. More than $1,000 was charged to a crypto currency website. I received an alert from Landmark, asking if this was me. I called to let them know it was a fraudulent charge. The charge was still pending, but despite all of this they would not stop the transaction. I was told by three different employees that we had to cancel our debit cards, let the charge clear, and then open a case to try to get our money back. This was our account we pay all of our bills out of... read more
Buyer beware!!! If you apply for a loan they will require you to open a savings account. My local credit union had an offer to transfer my loan with Landmark to them with a better interest rate. My bank took care of the whole process. Little did I know, I had a savings account with a little money in it. Well, after a given point in time Landmark began charging an account inactivity fee until the account was empty. I can't be the first person that had this happen... I was surprised to learn that they have a business process t... read more
Frequently asked questions about Landmark Credit Union
How is Landmark Credit Union rated?
Landmark Credit Union has a 2 star rating with 154 reviews.
When is Landmark Credit Union open?
Landmark Credit Union is closed now. It will open on Monday at 9:00 a.m.