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Larry H. Miller Genesis Peoria - Service
- Auto Repair
- Peoria, AZ
About this business
Location details
8425 W Bell Rd, Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
"Great Service" Seamless setup for Blue Link with these two customer service Representatives will definitely return to this dealership for further service very happy with my experience! Thank you Larry Miller Hyundai
Business response:
Thank you for sharing about wonderful your time here! We will certainly look forward to being of help to you in the future. Have a great day. - Rick Trinkl, General Manager
I drive 7 1/2 hours, passing other Genesis Dealer to have my Genesis G90 service at Larry H Miller in Peoria, AZ, by Josh Wells.
Business response:
We are delighted to read about your positive experience at our dealership. Our team is dedicated to creating a memorable and enjoyable process, and it's great to hear that we were able to do that for you. We hope to see you soon for all your automotive needs.
Josh Wells is not a very professional service consultant. In fact, Larry H Miller should review the quality of their people who interact with Genesis owners because the owners are not treated like they would be at a BMW or Mercedes Dealership. In my case, I received a recall notice for my GV80, I made an appointment online, went to LHM at the scheduled time and was told 5 others were ahead of me and I would have to wait over 5 hours. Note: the note from Genesis said the recall procedure was only an hour to an hour and a half... read more
Horrible experience with this dealership service team! Bought a brand new Genesis, then 3 days later part of the handle falls off (shouldn’t have even happened to begin with). Called the guy that sold me the car(Matt) to tell him. Got no response or call back. Then finally went in the dealership myself and told them the issue. I waited a week, no calls, so I called back to check in and nothing was done to get it fixed and no word was put in. Waited another week then yet again I had to call to see what was going on. Nothing h... read more
Business response:
Hello, thank you for reaching out. I am truly sorry to hear about the frustrating experience you had with our service team regarding the issue with your brand new Genesis. This is not the level of service we aim to provide our valued customers and I appreciate you bringing this to my attention. If we have not spoken personally by the time that you find this response, please reach out to me directly. I look forward to straightening this out! - Rick Trinkl, General Manager, (480) 887-8450
I’m confused about having to make an appointment. I made an appointment for 12 and then waited 3 1/2 hours for an oil change. Are you guys scheduling thousands of cars at one time which would defeat the purpose of scheduling or are you keeping open time slots so that those cars can be worked on in a timely fashion? Either way doesn’t make sense having to wait that long. Was pretty disappointed. Josh Wells was a good dude though!
Business response:
It is unfortunate to hear that your experience was not as efficient as we generally strive to be every day. We try to create a service experience that is both streamlined and professional. I would very much appreciate hearing more about your service experience. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you! - , General Manager
Recently took my wife’s vehicle in for regular oil change service and have a maintenance light looked at (slip diff). Car was kept overnight, which is fine, to check out the slip differential the next morning. Went to pick up the car and advisor stated they checked the slip diff and everything looked good. I specifically asked if the light was now off and will not come back on. Advisor said yes. Needless to say, the next day the slip diff light started to come back on again and received a message on the car stating I will ne... read more
My 2022 Genesis GV80 is 9 months old. For the past few months, my vehicle had been stalling while driving - losing all power while driving in traffic with my family in the vehicle. It has taken a number of months to get this issue resolved on my new vehicle by the dealership. I had to contact Genesis Corporate to intercede to get the dealership to act. Meanwhile I was stuck in a vehicle that was not safe to drive, because Genesis would not provide a loaner vehicle. Eventually, I learned that Hyundai recalled the 2021 G80 and... read more
Business response:
Thank you for taking the time to review our dealership. It was our pleasure to have provided great communication throughout your service experience. Please let us know if there’s anything else that we can do for you in the future. - Rick Trinkl, General Manager
Took my Gv70 in for service on 8-31 for scheduled maintenance. The sticker the dealership put on the windshield said next service due 10,600. The vehicle had 11,100 miles on it. I had been receiving emails and notices on my vehicle screen that service was due. After a 90 minute drive to dealership I was informed that service was not due in 13,000 miles. Fortunately I had purchased one free oil change when I purchased the car so used it rather than drive back again in a few months. I sent an email to the dealership and receiv... read more
Business response:
Randell, I appreciate you taking the time to leave this feedback. Our review process takes time, and if you have not been contacted about your email quite yet, you should be contacted very soon, we do not mean to cause any further frustration. I would be happy to discuss your tire alert with you and hopefully figure out why the schedule may have not been reset. Please reach out to me directly, I look forward to speaking with you. - Rick Trinkl, General Manager, (480) 887-8450
My 2022 Genesis GV80 is 8 months old. The vehicle is stalling while driving. Imagine losing power while driving your vehicle in traffic with your family in the vehicle. The first or second time I took the vehicle to Larry H. Miller Genesis, they were able to replicate the issue "three times", according to the Service Department. But because no "error code" or "trouble code" was generated, they returned the vehicle to me. The Service Department offered that other GV80 owners were having a similar issue. I made multiple contac... read more
Business response:
Scott, I know that we are currently working on your vehicle with a resolution from Genesis. We will continue to stay in touch with you as we work through the repair. At no point did we tell Genesis that we could not replicate the repair. They have access to our repair data and the conversations that we have with them. You have my sincere apology that there has been a problem with your vehicle. We always hope that there aren’t any issues like this, but unfortunately, there are occasional problems and that is why we are here. ... read more
Frequently asked questions about Larry H. Miller Genesis Peoria - Service
How is Larry H. Miller Genesis Peoria - Service rated?
Larry H. Miller Genesis Peoria - Service has a 4.6 star rating with 162 reviews.
When is Larry H. Miller Genesis Peoria - Service open?
Larry H. Miller Genesis Peoria - Service is open now. It will close at 8:00 p.m.