This profile has been claimed by the business owner or representative.
Larry H. Miller Genesis Peoria - Service
- Auto Repair
- Peoria, AZ
About this business
Location details
8425 W Bell Rd, Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
First of all the service coordinator Ashley is always in a rush. I do understand she works with multiple customers but atleast you have to wait and hear all the issues reported by customer. I had to request her to wait and tell her there is one more issue so please wait. Also there was lot of confusion on booking by Lyft ride back home. Twice incorrect address was added and the driver took me to different address. I had to request him to move to dealership again twice to correct the address. Coming to the problem, I was hear... read more
Business response:
Thank you for the feedback. We strive to provide a comprehensive, honest diagnosis and thorough service advice. The Lyft system occasionally replaces an address that is typed in with an alternate address of its choosing. I apologize for their system. I have spoken with the technician and the noise that he heard while driving your vehicle was the sports items moving around. Noises, especially intermittent ones, can be some of the most challenging to identify and eliminate. This is why it can be important to have the client dr... read more
This is not the first time I have been disappointed with LM Genesis service. I have decided it’s best to travel further out to get what CS should look like. First, I don’t like being called ‘dear’ in a condescending manner Ashleigh uses. And, when you ask her a question she PRETENDS she doesn’t know what you’re talking about so you have to repeat. My vehicle we rifled thru snd my new crucifix broken…tires not rotated, error message left on screen, had to return after hand off to get it corrected, no conversation about the de... read more
Business response:
Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative service experience at our dealership. The only reason we would have to look in the center console and glove box is to locate the wheel lock and inspect the cabin filter assembly. I’d appreciate the opportunity to learn more about the condition your vehicle was returned to you in, so that I can ensure everything has been handled properly and that we did everything we could to ensure its cleanliness upon its return... read more
We purchased a 2022 GV70 Genesis in December 2021 from Nick Laffoon. He did a superb job! Since then it has been a nightmare. It seems they put their best foot forward purchasing the car and then ignore you when it is time for service. Our engine light came on and we call to get an appointment which was a month out. Upon arriving I was greeted by Ashleigh very rudely. The bottom line on this trip was they needed to order the part and then call back when it arrived so we could make appointment. The service department did call... read more
Business response:
Hello there, thank you for taking you time to speak with me. I do apologize for the supply chain issue with your parts from the manufacturer. I look forward picking up your vehicle shortly and completing the repair now that we have found a solution. You now have my direct number so that I can personal handle any of your service needs in the future. Thank you for being our family. – Kevin Naylor, Fixed Operations Director, (480) 234-7895
It took over 5 weeks to schedule an oil change. And when they did the work, the car came back with the hood out of alignment. Other than that, the staff was nice and helpful.
I went to my first service appointment and didn’t have a good experience, I don’t see the value in having one dedicated advisor for Genesis owners if delivering great service is not the priority. I went on a rainy day and after checking in Ashley gave me the keys to a loaner car, I ended up looking for the loaner in the rain all over parking lot because it wasn’t in the spot she sent me to. This could have been avoided if she brought the vehicle to the drop off area where we were or walk me to the car herself, it seems like ... read more
Service department was rude and not helpful at all. Concierge services promised were not provided. Advisor did not provide their name so picking up the car was miserable. Car wash was horrible and had spots all over the car.
Business response:
Thank you for your feedback. It’s disheartening to hear that you experience wasn’t up to the level that you deserve. I would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. I hope to speak with you soon. – Kevin Naylor, Fixed Operations Director, (480) 234-7895
Staff was nice once I was there, but everything else was very poor. It took me almost 2 months to finally get an appointment. I called for an appointment which was a month out but for some reason they didn’t put me in the system properly. Called again and finally got a second appointment which was another month wait. Went to my appointment and for a simple tire rotation and oil change it was over three hours. I’ve never had an appointment at a dealership and had it take this long for simple maintenance. Again, staff was nice... read more
Business response:
It’s unfortunate to hear that your service experience took longer than expected. As you can imagine the world of auto-maintenance is unpredictable but we try our hardest each day to provide a quick and easy experience for our customers. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist. I hope to work with you again in the future. - Rick Trinkl, General Manager, (480) 887-8450
"There are multiple locations to get my Genesis serviced...." There are multiple locations to get my Genesis serviced. I go to Larry Miller for one reason only - Ashleigh - Her customer service and relationship with you during the process is like a good friend assisting you . Before Ashleigh took over my service, getting service on any of my cars was fraught with dread, knowing the up-sale or pressure for other services was coming. Not with Ashleigh, she respects your time and money. My trust in Ashleigh now has me just drop... read more
Business response:
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager
"I am very disappointed that wen I tried to get service I..." I am very disappointed that wen I tried to get service I found that I was lied to by the financeabout the service and warrantey we would have on our car by the finance dept,, (Billy and the manager), I was surprised that they would do this to a 80 year old disabled veteran.
Frequently asked questions about Larry H. Miller Genesis Peoria - Service
How is Larry H. Miller Genesis Peoria - Service rated?
Larry H. Miller Genesis Peoria - Service has a 4.6 star rating with 162 reviews.
When is Larry H. Miller Genesis Peoria - Service open?
Larry H. Miller Genesis Peoria - Service is open now. It will close at 8:00 p.m.