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LBS Financial Credit Union
- Credit Unions
- Lakewood, CA
About this business
Location details
4916 Bellflower Blvd, Lakewood, CA, 90713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I also have never seen anyone enter into this credit union. And have briefly vampire-melted at the glare from the ATM. I know this location because I bank with another credit union that "allows" me to use the ATM at this branch. Ya, they "allow" me. Now what has always stuck in my craw is that LBS has a walk-up window(s) open till 7pm (most days) and a seriously alert security guard. Why my credit unions don't have such amenities. How do these folk get extras and goodies? So I got my little self up one Saturday morning an... read more
If I could give less than 1 star I would. What a joke , horrible customer service, as a Long Beach city employee I attempted to apply for a car loan and I was treating like trash just because I was asking questions and trying to develop a new business relationship. However now I will tell all my friends family to not go to this bank I was trying to become a new member and this is how they treat their members? On the other hand Southland Credit union treated me extremely well and definitely met my expectations and I got exa... read more
Business response:
Hi Bety, we are sorry that your recent experience warranted a 1-star review and have shared your feedback with our leadership team. Opening our doors to new Members is important to us, and we would appreciate learning more about the circumstances surrounding your visit. Our Call Center VP, Kristin Smith can be reached at 800.527.3328 extension 5301 if you can give her a call.
I opened a secured loan last January 26,2022.The representative that helped me was good until I found out about the insurance that she didn't mentioned it to me and didn't bother to ask me and explained it well to me. That I'll get charged $13.95 every month on top of the payments that I'll me making. I love the credit Union but she's giving me reasons why not to!!! I'm very disappointed. You can reach me through my phone 562-741-7307.
Business response:
Josh, we apologize for the miscommunication that occurred when opening your secured loan. Providing excellent service to our Members is a focus at LBS Financial Credit Union. Our Lakewood Branch Manager, Violet, has reached out to speak with you further about this issue. Thank you for your Membership!
This review reflects nothing on the employees or tellers, or anyone who works here. Even the security guard is always pleasant when I'm here. This is merely for whoever owns this establishment--- PLEASE invest in better ATM machines. The machine has glitched and eaten my debit card twice already. This most recent time it even took a partial amount of my cash deposit but did NOT deposit it into my account, I have no idea where the money went as they weren't able to retrieve it from the machine. I had to file a claim and now... read more
Business response:
Moriah, we apologize for your frustrating experience while using our ATM machine at the Lakewood Branch. We are aware of a recent outage to the ATM due to a jammed cash deposit and will be sure to have your funds available as soon as possible. We will also look into down time with this ATM and if there have been consistent issues. Thank you for sharing your experiences with us so we can continue to improve our services.
This is the mask the Lakewood office had a problem with yet the LBC offices allowed me in the building with
Business response:
We're very sorry your visit with us fell short of expectations. We appreciate your patience with us as LBS Financial continues to adapt to all COVID-19 related changes. Currently, wearing a mask is now required in the state of California. Per the California of Public Health Department, the mask should cover the nose and mouth, goes under the chin, and does not have significant gaps around the nose or other parts of the face. We'd like to use your feedback to improve our experience, so we can continue to serve our Members ... read more
Disappointed to find that you guys are still open & putting peoples health at jeopardy. Banking is essential yes, but I believe that ATM/Phone service would suffice considering the risk that you are putting upon your employees and customers. Do better, I would hate to have to bank elsewhere over something that could have been prevented.
Business response:
Hi Cyerra. Thank you for your sincere care and concern for our wonderful team. We are in a challenging position during this unprecedented period. Both the state and federal governments classify financial institutions as essential services and as such we are expected to provide important financial services to the Members and community that we serve. We have taken several steps to look out for the safety needs of our Members and our employees. We have stationed hand sanitizer throughout the branch, limited the number of Member... read more
I am a regular customer here at your bank and you guys have exceptional service but I was just wondering why is this business still open at this time. This is a serious matter we are dealing with in the world right now and the employees here still have to offer customer service. Something needs to be done about this. I would hope you guys are limiting the traffic in and out of this bank or doing something to keep your employees safe from customers who still need to use your bank.
Business response:
Hi Lamont. Thank you for your sincere care and concern for our wonderful team. We are in a challenging position during this unprecedented period. Both the state and federal governments classify financial institutions as essential services and as such we are expected to provide important financial services to the Members and community that we serve. We have taken several steps to look out for the safety needs of our Members and our employees. We have stationed hand sanitizer throughout the branch, limited the number of Member... read more
I recently walked in today 5/30/2019 to them to deposit cash to my checking acct and surprisingly found out that Jazz who works the outside window was still employed. I reported her to the assistant managers a few months ago that she miscounted my money intentionally, instead of it being $2000 it was $2100. I made a u-turn knowing that I made that mistake and corrected that mistake. She picked up my BofA envelope off the floor and made it look that it was a mistake that she had that extra $100 in there. Today I went back to... read more
Business response:
Thanks Paula O.Thanks for taking the time to share your feedback! We will be reaching out to you privately to find out more information regarding your complaint.
This is a really horrible location. I purposely go out of my way to go to the other lbsfcu locations. The service here is the worse I've experienced at any bank. The bank tellers are extremely rude and unknowledgeable. Marnie from the main office is rude as well. She is not only rude, but incompetent. I'm looking forward to closing my account with them. And based on your previous poor reviews, I can see I'm not alone.
Business response:
Hello Summer M. We are so sorry to hear about your member service experience. We appreciate your feedback and have shared it with our Lakewood branch manager and our senior team. We will be reaching out to you privately to find out more information about the issue you've experienced.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.4 star rating with 202 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open at 9:00 a.m.