This profile has been claimed by the business owner or representative.
LBS Financial Credit Union
- Credit Unions
- Lakewood, CA
About this business
Location details
4916 Bellflower Blvd, Lakewood, CA, 90713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The worst customer service ever!!! We recently frequented this bank and the customer service was horrible. The representative was rude, condescending and even proceeded to insinuate that my husband was on an account with his mother. He immediately cancelled the transaction and asked for another representative. Why is this place even in business? I strongly recommend that you go to the Cerritos branch. Don't even bother with this poor excuse of a place. Recommendation: Maybe attend some customer service trainings and you w... read more
Business response:
We are so sorry you had a bad service experience when you visited our Lakewood branch. We appreciate your feedback and have shared it with our Lakewood branch manager and our senior team. We take all Member feedback seriously and want to address situations such as this one to improve our services. We will be sending you a direct message to ask for additional details of your service experience so it can be reviewed at the branch level.
Horrible! I guess I should've listen when momma said always read what ya sign. But I've been coming to this bank long enough that I trusted signing my receipts. Now that what they've said screwed me over, it's invalid. No apologies, nothing! Worst customer service ever from this branch manager. ATM's out of order or money often. No 24hr service rep avail. Will definitely be closing my account here. Do not recommend! There's better credit unions in the area.
Business response:
Marilyn, We understand that you had an opportunity to speak with our Assistant Branch Manager at Lakewood and were able to resolve your situation. We appreciate your Membership and want to continue meeting your financial service needs. Thank you for sharing your concern.
My boyfriend and I came in on a Friday to try and see if we can get a lower APR for his auto loan. Angela was the one that helped us. She said we would be receiving a call in 24 hours. Three weeks has passed and she NEVER called us back. We wanted to give her the benefit of doubt thinking maybe she left on vacation for Thanksgiving but nope. We even called and left a voicemail and called one more time before giving up. Really unprofessional.
Business response:
Dear Maylondie, We are sorry to hear about your experience and are hoping to get more information from you to improve our service in the future. Our VP/Branch Manager at the Lakewood office did reach out to Jammy to leave a message this week (we do not have your contact information). We hope we get a chance to speak with you or Jammy. Feel free to also contact Violet directly at 562.598.9007, ext 4201. Thanks for the feedback.
Thank you lbs financial for wasting my time. I called ahead to see if I could get a document notarized. The lady over the phone told me yes, for $10.00 if you are not a member. I show up and was greeted by the reception lady. I ask her, can I please get a document notarized, she asks if I am a member, and I reply no. She makes a phone call while I am standing in front of her to which she responds to me, yes you can, but since you are not a member it will be $10.00. So I got out to the atm to get some money and when I return... read more
Business response:
We appreciate your feedback, Jenna. We are so sorry to hear about your service experience and understand your frustration. Unfortunately, it was not until you met with our notary expert that we realized that another party's signature (other than your signature) was necessary in order to properly notarize the documents. Regarding the fee, we recently changed our Notary Fee to the following: Free for Credit Union documents and $10 per signature for non-Credit Union documents. The $10 is for both Members and non-Members (when n... read more
This morning I went to the window a little bit after 9am. A gentleman help me. I gave him my card and ID. I proceeded to ask for a little over a grant (I'm getting my car fixed). He proceeded to tell me that I can only take out $500 at a time. I've never had this happen before. I've been able to ask for double that at one point but he said he that he can only give out $500 today.. now I have to wait a another day because I cant get funds that I have in my savings. Unless there's a new rule I'm not aware of. I couldnt stay to... read more
Business response:
Hello Ashley. Thank you for taking the time to share your experience. We are sorry to hear you had an issue with your cash withdrawal earlier today. We will be reaching out to you via by phone call to discuss your account and any other questions you may have.
This location is the worse when trying to access their ATMs on the weekend. This time one of the machines had the card access blocked and the other machine held on to another customer's card for a long time after it said cash is not available. These machine often run out of money or get too full that you can no longer make a deposit. I've called before to see why this always happens and they never gave me a reason, but suggested I try another ATM when this happens.
Business response:
Hello, Lynnette. We apologize about the ATM situation at our Lakewood office. We did receive a notification on Sunday night that one of our ATMs was malfunctioning and was automatically shut down. Unfortunately, the second machine was experiencing card reading issues at the same time which is rare. Both machines were fixed and returned to normal operation Monday morning. Unfortunately, this did not help you when you needed to access your funds and we sincerely apologize for that inconvenience. Thank you, Lynnette, for sharin... read more
This particular location has terrible customer service. I've been a member for about 5 years and the staff that I've dealt with has really bad attitudes. They've screwed up on numerous transactions. I've had to go out of my way to a different location and I had much better service at the cerritos branch. The branch at 4916 Bellflower Blvd, Lakewood, CA 90713 needs to be trained to have better customer service.
Business response:
We are very sorry for your experience at our Lakewood branch.This is so disappointing and I've shared your review internally with the Lakewood team and management. Providing excellent service to our Members is a focus at this Credit Union and your experience at our Lakewood branch clearly show we've missed the mark. Thank you again for reaching out to us.
i had been with this cu for over 20yrs & the svc was good. I dont know if it was because of the bank mgr who does not know how important customer svc is but it was in the bank...this was in cerritos & bellflower no smiles & a dry hello..dont need it. GONE!!!!
I, like many others use the ATM at this location and nothing else. I have never seen anyone actually walk into this Credit Union. It's conveniently located at an almost corner and not too busy. If you hit the ATM at the wrong time you will not be able to see the screen....at all. The glare from the sun and the KFC grease steaming above the restaurant across the street seems to create a glare that is blinding and disabling to these ATM screens. Good Luck.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.4 star rating with 202 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open at 9:00 a.m.