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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
Shopping Center, 4436 Atlantic Ave, Long Beach, CA, 90807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This has got to be the slowest credit union bank EVER!...probably worse than B of A. I used to go to the location on 10th st and loved it, super fast service and polite. I recently moved and this branch is closer, every time I go there is only two or if I'm lucky three tellers. Seems like the longer the line the fewer tellers there are. I mentioned this to 10th st location and said they always get complaints about this spot. They keep saying they are hiring more staff but that was months ago...I think this is just an excuse ... read more
Business response:
Thank you for your feedback and we are sorry to hear about your service experience. Your review will be forwarded to our Bixby Knolls Branch Manager and the appropriate management.
This branch sucks. I started using a credit union instead of a big bank because i was under the impression customer service would be different, better. The people here have no clue what customer service means. On a friday at noon they should have all tellers open. Obviously people are trying to deposit checks on their lunch break before the weekend. Instead there are 3 tellers inside, no tellers outside. At least 20 people waiting in line. When one man asked a lady at a desk she said the outside teller was open. It wasn't. ... read more
Business response:
Hello, Nikki. What you are describing is not acceptable. Our Bixby Knolls branch is undergoing roof repairs (reason for our walkup window being closed) and we are in the process of hiring additional staff for the branch. However, that is not an excuse for what happened to you. We will be looking into this matter and reaching out to you privately.
No customers restroom, what the hell??? Who does have a restroom for customers these days...bad all bad, I've been a customer here for over 20 years.. not good people, not good at all!
Business response:
Thank you for letting us know about your concerns. We appreciate the feedback and will be reaching out to you via private message.
This bank is by far the slowest branch in Long beach! There are it seems to be always three people here with their windows closed and a long line.. I spend 1hour lunch visiting this bank and i work 5 minutes away including traffic lights
I have been doing business with lbs since they are the credit union for Cal State Long Beach alumni. After two loans and two accounts I have to say I do not recommend them. Their interest rates are just too high and they only cater to people with excellent credit. They are not interested in doing business with small business owners. There are other credit unions that will treat customers much better.
This is NOT my credit union but they are a shared branch and considering mine is a 35 minute drive I come here for the convenience. The good- Lots of parking Rite-Aid next door, ice cream while you wait, you will wait. The clerks inside are usually pleasant and move quickly. The bad- No one this lot can park, seriously. There's a group of younger boys that hang out and ask you to donate to their football, college, bail money etc fund. Pretty annoying The ugly- Holy cow Batman, the gals who work the outside window a... read more
This location has really bad service; tellers seem to be working on an automated mode-they don't smile not courteous and give you hassle if a check has a scribble on it even if just a simple deposit, they inconvenience your time. Plain bad employees are in their own World., they act like they're doing customers a favor
I truly only prefer the ATM or the inside tellers at this credit union and today proved my point once again.......The line moved so slow for the outside window this afternoon, I think everyone in line was upset, but as I observed I happen to see that only one of the two tellers were actually moving with a since of urgency by being fast and efficient (Teller with a beige vest and white shirt), the other teller with a black cami and burgundy top moved like a lil snail who either was not very proficient or just lacked the since... read more
I was ready to do it... make the switch from the Big Bank to the local Credit Union, until I walked in here. First, the address takes you to the side of the building that is locked. Please enter on the other side where you'll find a creepy walk up window, dimly lit walkway to the front door and security guard standing 20 feet away, not paying attention. I walked in and found that no one greeted me. Nope. Not a single person, even as I stood in front of (what I later found out was) the check in desk. Two women stood ... read more
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.3 star rating with 446 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open at 9:30 a.m.