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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
Shopping Center, 4436 Atlantic Ave, Long Beach, CA, 90807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Omg went in just to get a freaking check and it took the guy (Kolby) forever!!!!something that should of taken 10 minutes took almost 25 minutes. Ridiculous Won't be coming back to this branch!!!!!!!!!!!!!
Business response:
Marie, our priority is to provide Members with excellent service. Our new teller that was serving you experienced a system issue and should have sought additional assistance in a more timely manner. We apologize that the experience at the branch fell short and have shared your feedback with our leadership team. We hope you will give us another opportunity at our Bixby Knolls location. You may also reach out to our Bixby Knolls Branch Manager, Patty Mendiola at pmendiola@lbsfcu.org.
app stop showing the deposited checks. Their phone app is far from helpful. Brought my kids in to open a bank account and they wanted to charge me $50.00 also the lady at the front was super rude so we just walked out. They need to get some friendlier people working there for sure.
Business response:
Jeff, our priority is to provide Members with excellent and friendly service. We apologize that your experience at our Bixby Knolls branch fell short and have shared your feedback with our leadership team. Our Youth Accounts require a $1 one-time Membership fee per account holder and $5 minimum balance for Youth or Teen Savings. To add a Teen Checking account there is a $20 minimum deposit required. Maybe you were opening two Teen Checking accounts and two Teen Savings? The deposit upfront would not be a charge to you but w... read more
It's the beginning of October when people pay bills and there is only 2 tellers working.
Business response:
We're extremely sorry that your experience with us was not up to par. We pride ourselves in providing quality Member service. Due to COVID-19, there have been certain limitations placed on our business, and our team has had to adapt to many changes. We hope that you will give us another opportunity. Please reach out to us at pmendiola@lbsfcu.org if you would like additional discussion. We'd love to make it up to you.
First time coming here. The reviews are bad, but thought just for one transaction how bad could it be. Well the branch is supposed to open at 9:30am. They're not opening until 10am today due to a Holiday Breakfast. What kind of crap is that for a banking institution??? Glad it's not my credit union...only here to cash a member check. Utterly ridiculous!
Business response:
Dear Lyndie, We are so sorry for your experience this morning. We had our annual holiday staff event this morning which is the one time a year we take our staff offsite and open the branches and call center a half hour late. We had signage at the branch for the last week and on our website about us opening later. Unfortunately, we didn't catch you before you came out. We do appreciate the feedback and will share with our leadership team.
This is literally the worst Credit Union shared branch that I've ever been to. The outside walk upstairs service is supposed to start at 8:30 a.m. but it's never open and thus you have to wait till 9:30 for the lobby hours to open. The customer service is generally not good here. I used to bring my rent checks here because this is the closest Branch to my house. After 6 months of bringing my rent checks here with no problem. I was told one day that they would no longer deposit the checks into my account and they would do me ... read more
Business response:
Thank you for sharing your feedback. Our Bixby Knolls walk-up window closed for service as of March 1st. We're sorry your experience didn't match your expectations. Thank you for posting a review and we would like the opportunity to investigate your feedback further. At your convenience, please contact Christine Bass at cbass@lbsfcu.org so that we can set up a time to discuss your feedback.
Been coming here for years and its absolutely insane that everytime I come in there is only 2-3 bank tellers and about 20 people in line. I've come just about every day to see if there is any day that would be the fastest but no, sometimes I'm forced to stay because I need my payment done. If you dont mind the commute to the 10th and ximeno LBS, I would recommend you go over there.
Business response:
Thank you for your feedback about the service at our Bixby Knolls branch location. We apologize for the wait time you have experienced during your past visits to our Branch. We understand that your time is valuable and please know that we are actively looking to address this. We do not want our Members to have excessive wait times and hope that your future visits will meet your expectations. We will share your review with our Bixby Knolls branch manager and leadership team. On behalf of LBS Financial, we thank you for your t... read more
Never get a loan with them. We were forced into a loan due to mismanagement at a car dealership. This bank milks their loans. No matter what day you pay, they will never process the payment until the actual day it is due. They don't want to lose any interest, I guess. I have never worked with a credit union that was so self-serving. Even when we got a new and great loan with Schools First, they are wouldn't process the check until the actual car payment date, and then they are waiting 10 days before post payment just i... read more
Business response:
Hi Tami, Thank you for taking a moment to share your feedback with us about your loan. We can assure you that we do not hold loan payments, whether received by mail or electronically. Loan payments are posted the same day they are received. We have a free online payment tool that thousands of our Members use to make same day payments without any problems or delays. That self-service tool allows you to select the specific date you want the payment to be applied. We also accept mobile deposits directly to pay loans. Our call ... read more
Saturday at 11:00 and there are 3 tellers and about thirty people in line...that's 3. 0. Terrible!
Business response:
Hello Shelby G. Thank you for your feedback about the service at our Bixby Knolls branch location. We are sorry for the wait time you experienced today. The 1st and the 15th of the month are always our busiest days at the branch, but we will definitely share your feedback with our Bixby Knolls branch manager and Leadership Team.
I used to love my bank, now I don't. Here's why: 1) I'm presently standing in the line on a Saturday that has about 12 people in it and 2 tellers. 2) We used to have a walk up window outside during the week and weekend now that's closed. Everything EVERYTHING takes forever to get done and there are no bankers on the weekend either. I'm ready to shift all my business over to my new bank. Only reason I'm giving one star is because The Security guards are cool.
Business response:
Dear Tashii, Thanks for sharing your feedback about the wait at our Bixby Knolls branch on Saturday. We had some unexpected staffing issues on Saturday which did cause us to have less staff to serve our Members during a very busy time. We are paying close attention to our lobby traffic and this is top of mind when staffing for Saturdays. We want to serve all of our Members as efficiently and quickly as possible. We appreciate your Membership and will work hard to regain your trust and meet your financial service needs.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.3 star rating with 391 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open tomorrow at 9:30 a.m.