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LBS Financial Credit Union

4.3

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Location details

Shopping Center, 4436 Atlantic Ave, Long Beach, CA, 90807, United States

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WeekdayScheduleStatus
Mon9:30 a.m. to 6:00 p.m.
Tue9:30 a.m. to 6:00 p.m.
Wed9:30 a.m. to 6:00 p.m.
Thu9:30 a.m. to 6:00 p.m.
Fri9:30 a.m. to 6:00 p.m.
Sat9:00 a.m. to 2:00 p.m.
SunClosed
4.3391 reviews
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Dena N Fiso P.'s profile image
Dena N Fiso P. 
rating
8 years ago

I have been with the LBSFCU since 1994 and I haven't had any problems at the Bixby Knolls branch. I like their customer service and the ATM's are fairly fast especially now how they have them set up. At times, when I arrive at the bank, if the outside lines are long, I usually go inside where as they are much faster than the outside walk-ups. But of course if it's crowded inside and outside, I make my way to the Bellflower branch where I am always in and out...no problem. Other than that, I love my Bixby Knolls branch. ... read more

Shawn C.'s profile image
Shawn C. 
rating
11 years ago

I prefer the walk up window or the outside ATM it's usually pretty quick I'm in and out if there they have those omg days but overall its a short wait in line and the armed security guard on staff is a plus saving me and my money from the bad guys who might be lurking in the area. Outside of the bank This time of the year the lines are very long especially as you get closer to Christmas I just go with the flow being irritated at the teller is not cool they are working to help us and they type pretty fast. Inside the bank ... read more

K S.'s profile image
K S. 
rating
12 years ago

***1/2 I "bank" here only because I don't want to support greedy banks who are corrupt/take bail-outs/etc. The ATM does not work at times. They are not opened on Sundays and the staff has extended holiday days off (like Christmas eve) so I cannot reach them on days like this. But the staff is usually friendly, at least. 

Gennie M.'s profile image
Gennie M. 
rating
14 years ago

My local bank :) ATM is very accessible and just a tip the bank teller outside gets busy and the line is no joke! 

Chris M.'s profile image
Chris M. 
rating
14 years ago

Always crowded on the 1st and last day of every month. Saturday is always packed due to the fact there is only 2 outside window tellers. 

Jessica G.'s profile image
Jessica G. 
rating
15 years ago

This credit union is great. They are remodeling the shopping center, but the branch is still really easy to get to. The ATM is easy to get to and the parking lot is large. There might be a line at the walk up teller window on paydays or Saturdays, but don't complain. If you don't like it, get direct deposit and use an ATM card! 

Reg M.'s profile image
Reg M. 
rating
3 months ago

All I have to say is beware of this bank. They are so unprofessional and mislead you. The lines are always long but not because they are busy, but because they are hella slow. I'm done giving this entity any more of my money. I will be switching banks very soon. 

Business response:

Reg, we apologize for your service experience during your visit at our Bixby Knolls branch. Our goal is to provide excellent service to our Members. Please feel free to reach out to our branch manager, Patty Mendiola at pmendiola@lbsfcu.org to further discuss the situation. 

Mark N.'s profile image
Mark N. 
rating
4 months ago

I've been a member for 30 years, and for the life of me, I do not know why. This credit union has never done anything to help me or my family. I have routinely kept a 6 figure balance in my checking account and my savings account, but when I fell on hard times and needed a signature loan for only $2000, I was denied. When I needed a carloan about 15 years ago, I was denied without a co-signer. What I look like, a 40 year old man with a high paying job, a home, and assets needing a co-signer. GTFOH. My credit score has been ... read more

Business response:

We truly value your Membership and are sorry to hear about your recent experience. We understand your frustration, since it seems that this is not the first time we have fallen short. Our Bixby Branch Manager, Patty Mendiola, has reached out to offer our sincere apologies regarding the delay with your wire transfer. She also offered some solutions to help resolve any negative impact on your business account with another financial institution. To prevent this from happening again, we’ve reviewed our wire procedures with the e... read more

Rachel H.'s profile image
Rachel H. 
rating
a year ago

i went to talk with Sharon home loan an i might say she was an didnt seem like she wanted to help with the process..from what i know about loan officer they suppose to help you as much as they can to help het you a loan ya well that wasn't her.....so now im with a new credit union an im happy to say im on my way to owning my home ..... 

Business response:

Hi Rachel, we’re sorry to hear about your experience and that we were not able to assist you with your home purchase. We are committed to helping our Members with the home buying process as best as we can, and understand that sometimes circumstances lead Members to explore other options. We will share your feedback with our Senior Team. 

Frequently asked questions about LBS Financial Credit Union

How is LBS Financial Credit Union rated?

LBS Financial Credit Union has a 4.3 star rating with 391 reviews. 

When is LBS Financial Credit Union open?

LBS Financial Credit Union is closed now. It will open tomorrow at 9:30 a.m.