This profile has been claimed by the business owner or representative.
LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
Shopping Center, 4436 Atlantic Ave, Long Beach, CA, 90807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
It's the time of year when I feel like I've stepped back into 1950 because the holiday card from LBSFCU arrives. Why you ask? It's because every year without fail it is addressed solely to my husband in spite of the fact that we are equal account and mortgage holders. When we took out our mortgage loan, the loan officer outright said they were putting my husbands name first because he is the man. Like wtf. We're talking about a form letter Christmas card made by a machine here. It would take very little effort to put the n... read more
Business response:
Dear Jenny H., We are sorry to hear that we’ve disappointed you year after year with our holiday card. Many of our marketing lists include only the primary account holder and this was in no way meant to be offensive as we truly value all of our Members. We will take this into consideration as we evaluate how we pull together our lists for future mailings. We are also sharing your comments with our Residential Lending team as it has never been our practice to recommend one spouse over another to be the primary on a loan. ... read more
Whoa where to begin I never had a bank give me soo much grief or so much pushback in my life Im from a different credit union and I deposit money here all the time on this day my card amd money got stuck in the ATM and this Manager Named Patty Mendiola was such a Unhelpful person if you know what i mean, me being the card holder she was holding my debit card and my money literally hostage saying my credit union had to fax over a affidavit saying im the sole owner of the account and card what kind of monkey business is this ... read more
Business response:
Dear Kris O., we apologize that you were disappointed with your experience today. Unfortunately, as a Shared Branch Member of a different credit union, there are guidelines and protocols that need to be followed when there is an issue at the ATM. During your visit at the branch, a call center representative from your credit union did send you a form so they could submit it to LBS Financial to recover your funds. It was suggested that you seek guidance and ask your Credit Union if they could give you provisional credit in the... read more
If I could give less than 1 star I would. What a joke , horrible customer service, as a Long Beach city employee I attempted to apply for a car loan and I was treating like trash just because I was asking questions and trying to develop a new business relationship. However now I will tell all my friends family to not go to this bank.
Business response:
Hi Bety, we are sorry that your recent experience warranted a 1-star review and have shared your feedback with our leadership team. Opening our doors to new Members is important to us, and we would appreciate learning more about the circumstances surrounding your visit. Our Call Center VP, Kristin Smith can be reached at 800.527.3328 extension 5301 if you can give her a call.
People in new accounts do not seem to know what they are doing. If you don't mind spending hours to complete a transaction then come here. If you like waiting in lines come here. If you enjoy feeling like your buying a car come here.
Business response:
Hi Andrea, we are sorry that your recent experience did not match your expectations. Your concerns have been shared with the branch leadership team. If you are willing to share more about your experience, please feel free to reach out to our VP/Branch Manager, Patty Mendiola at pmendiola@lbsfcu.org.
It must be a joke for them to brag about being voted the "best" local credit union. This credit union is so behind with the times. The call center representative I spoke with was lovely, but that's where my satisfaction ends. Save yourself time and a headache and open an account elsewhere!
Business response:
Hi Tori, we are sorry your recent experience didn’t match your expectations and have shared it with our leadership team. If you are willing to share more about your experience, please feel free to reach out to our Call Center VP, Kristin Smith, at Kmsmith@lbsfcu.org.
avoid opening an account with this bank. The call center is probably worst than the DMV, takes an average time to talk to someone 20-36 minutes, the excuse is always " unusual high volume of calls " customer service is a joke, employees hate working there, therefore, customer service it's out the window... Response below.. That is the same answer they would give you regardless of what day of the month it is. Another answer is " we working on spreading employees ( different shifts hours) in order to better assist members... read more
Business response:
Hi Giovanni, we are sorry to hear about your experience. The priority of all of our employees is to provide our Members with excellent and friendly service in a timely manner. Our wait time in the call center has been longer than we find acceptable due to current staffing issues, and is especially long on paydays like the 15th of the month. We are working hard to hire friendly call center representatives to serve our Members faster over the phone. We currently have several newly hired employees who are actively in training a... read more
It's really difficult to get any kind of help here--I've tried in person, over the phone and via their website!!! When you walk in, NO ONE greets you or even makes eye contact and you wind up standing around for a while. On the phone, they don't have enough tellers to help, so you leave your info for a call back--and they call back several days later (still waiting for that to happen). As for online, their website hasn't been working for your own banking services or for loan applications! It's just really irritating when you... read more
Business response:
We are sorry to hear about your service experiences with our Bixby Knolls branch, call center and website. The priority of all of our employees is to provide our Members with excellent and friendly service in a timely manner. Our Members are our absolute focus and we would never want a Member to feel like they are not welcomed. Unfortunately, Friday was a very busy day for both our call center and branches due to the Juneteenth holiday weekend, and we were having intermittent issues with Online and Mobile Banking. We have sh... read more
I went into this bank because it is a shared branch with my current credit union. I had such a horrible and unfriendly experience with the teller Stina, she immediately racially profiled me because my ID card did not meet her expectations, even though other tellers have never done this before (I have been there like four times before with no issue). I was literally just getting a roll of quarters and they did not allow it even with my valid ID. To make matters even worse, one of the supervisors Alejandra, did not attempt t... read more
Business response:
Felicia, thank you for sharing your concerns. When members of another credit union are transacting inside one of our branches (and vice versa) we are obligated to follow the operating rules of the CO-OP Shared Branching network. From our team’s perspective they had concerns with the condition of the ID that was presented. Granted, we can understand that you felt there should not be any concerns with the ID. We can see how this was upsetting to you and it certainly wasn’t our intent to upset you nor was it our intent to not p... read more
This branch is the closest to my house, otherwise I wouldn't come here. Cars are always parked at the red curb, making it dangerous for us to step off the curb. Also, one doesn't feel safe going to and from a bank with cars just sitting there idling or parked with hazards on. Today, a red vehicle parked in the red in front of the credit union and her passenger went into Rite-Aid. She blocked the accessibility driveway for almost ten minutes. The security guard does NOTHING about this during business hours. He lets anyon... read more
Business response:
Beck, we apologize for the frustration in trying to access entry at our Bixby branch. Our priority is to provide Members with excellent and accessible service. The Bixby Management has escalated this situation to the Bixby Knolls Parking Association to further prevent this from occurring. Please feel free to reach out to our Bixby Knolls Branch Manager, Patty Mendiola, at pmendiola@lbsfcu.org to share your most recent experience.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.3 star rating with 391 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open tomorrow at 9:30 a.m.