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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
Shopping Center, 4436 Atlantic Ave, Long Beach, CA, 90807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
All I have to say is beware of this bank. They are so unprofessional and mislead you. The lines are always long but not because they are busy, but because they are hella slow. I'm done giving this entity any more of my money. I will be switching banks very soon.
Business response:
Reg, we apologize for your service experience during your visit at our Bixby Knolls branch. Our goal is to provide excellent service to our Members. Please feel free to reach out to our branch manager, Patty Mendiola at pmendiola@lbsfcu.org to further discuss the situation.
I've been a member for 30 years, and for the life of me, I do not know why. This credit union has never done anything to help me or my family. I have routinely kept a 6 figure balance in my checking account and my savings account, but when I fell on hard times and needed a signature loan for only $2000, I was denied. When I needed a carloan about 15 years ago, I was denied without a co-signer. What I look like, a 40 year old man with a high paying job, a home, and assets needing a co-signer. GTFOH. My credit score has been ... read more
Business response:
We truly value your Membership and are sorry to hear about your recent experience. We understand your frustration, since it seems that this is not the first time we have fallen short. Our Bixby Branch Manager, Patty Mendiola, has reached out to offer our sincere apologies regarding the delay with your wire transfer. She also offered some solutions to help resolve any negative impact on your business account with another financial institution. To prevent this from happening again, we’ve reviewed our wire procedures with the e... read more
i went to talk with Sharon home loan an i might say she was an didnt seem like she wanted to help with the process..from what i know about loan officer they suppose to help you as much as they can to help het you a loan ya well that wasn't her.....so now im with a new credit union an im happy to say im on my way to owning my home .....
Business response:
Hi Rachel, we’re sorry to hear about your experience and that we were not able to assist you with your home purchase. We are committed to helping our Members with the home buying process as best as we can, and understand that sometimes circumstances lead Members to explore other options. We will share your feedback with our Senior Team.
It's the time of year when I feel like I've stepped back into 1950 because the holiday card from LBSFCU arrives. Why you ask? It's because every year without fail it is addressed solely to my husband in spite of the fact that we are equal account and mortgage holders. When we took out our mortgage loan, the loan officer outright said they were putting my husbands name first because he is the man. Like wtf. We're talking about a form letter Christmas card made by a machine here. It would take very little effort to put the n... read more
Business response:
Dear Jenny H., We are sorry to hear that we’ve disappointed you year after year with our holiday card. Many of our marketing lists include only the primary account holder and this was in no way meant to be offensive as we truly value all of our Members. We will take this into consideration as we evaluate how we pull together our lists for future mailings. We are also sharing your comments with our Residential Lending team as it has never been our practice to recommend one spouse over another to be the primary on a loan. ... read more
Whoa where to begin I never had a bank give me soo much grief or so much pushback in my life Im from a different credit union and I deposit money here all the time on this day my card amd money got stuck in the ATM and this Manager Named Patty Mendiola was such a Unhelpful person if you know what i mean, me being the card holder she was holding my debit card and my money literally hostage saying my credit union had to fax over a affidavit saying im the sole owner of the account and card what kind of monkey business is this ... read more
Business response:
Dear Kris O., we apologize that you were disappointed with your experience today. Unfortunately, as a Shared Branch Member of a different credit union, there are guidelines and protocols that need to be followed when there is an issue at the ATM. During your visit at the branch, a call center representative from your credit union did send you a form so they could submit it to LBS Financial to recover your funds. It was suggested that you seek guidance and ask your Credit Union if they could give you provisional credit in the... read more
If I could give less than 1 star I would. What a joke , horrible customer service, as a Long Beach city employee I attempted to apply for a car loan and I was treating like trash just because I was asking questions and trying to develop a new business relationship. However now I will tell all my friends family to not go to this bank.
Business response:
Hi Bety, we are sorry that your recent experience warranted a 1-star review and have shared your feedback with our leadership team. Opening our doors to new Members is important to us, and we would appreciate learning more about the circumstances surrounding your visit. Our Call Center VP, Kristin Smith can be reached at 800.527.3328 extension 5301 if you can give her a call.
People in new accounts do not seem to know what they are doing. If you don't mind spending hours to complete a transaction then come here. If you like waiting in lines come here. If you enjoy feeling like your buying a car come here.
Business response:
Hi Andrea, we are sorry that your recent experience did not match your expectations. Your concerns have been shared with the branch leadership team. If you are willing to share more about your experience, please feel free to reach out to our VP/Branch Manager, Patty Mendiola at pmendiola@lbsfcu.org.
It must be a joke for them to brag about being voted the "best" local credit union. This credit union is so behind with the times. The call center representative I spoke with was lovely, but that's where my satisfaction ends. Save yourself time and a headache and open an account elsewhere!
Business response:
Hi Tori, we are sorry your recent experience didn’t match your expectations and have shared it with our leadership team. If you are willing to share more about your experience, please feel free to reach out to our Call Center VP, Kristin Smith, at Kmsmith@lbsfcu.org.
avoid opening an account with this bank. The call center is probably worst than the DMV, takes an average time to talk to someone 20-36 minutes, the excuse is always " unusual high volume of calls " customer service is a joke, employees hate working there, therefore, customer service it's out the window... Response below.. That is the same answer they would give you regardless of what day of the month it is. Another answer is " we working on spreading employees ( different shifts hours) in order to better assist members... read more
Business response:
Hi Giovanni, we are sorry to hear about your experience. The priority of all of our employees is to provide our Members with excellent and friendly service in a timely manner. Our wait time in the call center has been longer than we find acceptable due to current staffing issues, and is especially long on paydays like the 15th of the month. We are working hard to hire friendly call center representatives to serve our Members faster over the phone. We currently have several newly hired employees who are actively in training a... read more
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.3 star rating with 411 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is open now. It will close at 6:00 p.m.