LBS Financial Credit Union

Bety P. 

on Yelp

2 years ago

If I could give less than 1 star I would. What a joke , horrible customer service, as a Long Beach city employee I attempted to apply for a car loan and I was treating like trash just because I was asking questions and trying to develop a new business relationship. However now I will tell all my friends family to not go to this bank. 

Andrea L. 

on Yelp

2 years ago

People in new accounts do not seem to know what they are doing. If you don't mind spending hours to complete a transaction then come here. If you like waiting in lines come here. If you enjoy feeling like your buying a car come here. 

Tori S. 

on Yelp

2 years ago

It must be a joke for them to brag about being voted the "best" local credit union. This credit union is so behind with the times. The call center representative I spoke with was lovely, but that's where my satisfaction ends. Save yourself time and a headache and open an account elsewhere! 

Giovanni F. 

on Yelp

2 years ago

avoid opening an account with this bank. The call center is probably worst than the DMV, takes an average time to talk to someone 20-36 minutes, the excuse is always " unusual high volume of calls " customer service is a joke, employees hate working there, therefore, customer service it's out the window... Response below.. That is the same answer they would give you regardless of what day of the month it is. Another answer is " we working on spreading employees ( different shifts hours) in order to better assist members... read more

Angela M. 

on Yelp

3 years ago

It's really difficult to get any kind of help here--I've tried in person, over the phone and via their website!!! When you walk in, NO ONE greets you or even makes eye contact and you wind up standing around for a while. On the phone, they don't have enough tellers to help, so you leave your info for a call back--and they call back several days later (still waiting for that to happen). As for online, their website hasn't been working for your own banking services or for loan applications! It's just really irritating when you... read more

Paulina R. 

on Yelp

3 years ago

I went into this bank because it is a shared branch with my current credit union. I had such a horrible and unfriendly experience with the teller Stina, she immediately racially profiled me because my ID card did not meet her expectations, even though other tellers have never done this before (I have been there like four times before with no issue). I was literally just getting a roll of quarters and they did not allow it even with my valid ID. To make matters even worse, one of the supervisors Alejandra, did not attempt t... read more

Beck Y. 

on Yelp

4 years ago

This branch is the closest to my house, otherwise I wouldn't come here. Cars are always parked at the red curb, making it dangerous for us to step off the curb. Also, one doesn't feel safe going to and from a bank with cars just sitting there idling or parked with hazards on. Today, a red vehicle parked in the red in front of the credit union and her passenger went into Rite-Aid. She blocked the accessibility driveway for almost ten minutes. The security guard does NOTHING about this during business hours. He lets anyon... read more

Marie B. 

on Yelp

4 years ago

Omg went in just to get a freaking check and it took the guy (Kolby) forever!!!!something that should of taken 10 minutes took almost 25 minutes. Ridiculous Won't be coming back to this branch!!!!!!!!!!!!! 

Jeff K. 

on Yelp

4 years ago

app stop showing the deposited checks. Their phone app is far from helpful. Brought my kids in to open a bank account and they wanted to charge me $50.00 also the lady at the front was super rude so we just walked out. They need to get some friendlier people working there for sure.