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LBS Financial Credit Union

4.3

About this business

Location details

Shopping Center, 4436 Atlantic Ave, Long Beach, CA, 90807, United States

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WeekdayScheduleStatus
Mon9:30 a.m. to 6:00 p.m.
Tue9:30 a.m. to 6:00 p.m.
Wed9:30 a.m. to 6:00 p.m.
Thu9:30 a.m. to 6:00 p.m.
Fri9:30 a.m. to 6:00 p.m.
Sat9:00 a.m. to 2:00 p.m.
SunClosed
4.3446 reviews
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Shawn C.'s profile image
Shawn C. 
rating
12 years ago

I prefer the walk up window or the outside ATM it's usually pretty quick I'm in and out if there they have those omg days but overall its a short wait in line and the armed security guard on staff is a plus saving me and my money from the bad guys who might be lurking in the area. Outside of the bank This time of the year the lines are very long especially as you get closer to Christmas I just go with the flow being irritated at the teller is not cool they are working to help us and they type pretty fast. Inside the bank ... read more

K S.'s profile image
K S. 
rating
13 years ago

***1/2 I "bank" here only because I don't want to support greedy banks who are corrupt/take bail-outs/etc. The ATM does not work at times. They are not opened on Sundays and the staff has extended holiday days off (like Christmas eve) so I cannot reach them on days like this. But the staff is usually friendly, at least. 

Gennie M.'s profile image
Gennie M. 
rating
15 years ago

My local bank :) ATM is very accessible and just a tip the bank teller outside gets busy and the line is no joke! 

Chris M.'s profile image
Chris M. 
rating
15 years ago

Always crowded on the 1st and last day of every month. Saturday is always packed due to the fact there is only 2 outside window tellers. 

Jessica G.'s profile image
Jessica G. 
rating
16 years ago

This credit union is great. They are remodeling the shopping center, but the branch is still really easy to get to. The ATM is easy to get to and the parking lot is large. There might be a line at the walk up teller window on paydays or Saturdays, but don't complain. If you don't like it, get direct deposit and use an ATM card! 

Vivers S.'s profile image
Vivers S. 
rating
6 days ago

This is my 1st bad yelp review published. LBS wrongly dropped my credit score with Experian 74 points. 3 weeks ago I sent 3 eMails and one phone call for help, to 3 different employees including collections. WITH NO RESPONSE. I watched my credit be ruined. I was too upset as have heart failure to deal with these lazy executives. Where are they taking time off playing games with a paycheck. LBS has committed a Federal Crime. I called attorneys. But, now Mr. Parker's CEO needs to see that Mr. Parker is not doing hi... read more

Gerardo C.'s profile image
Gerardo C. 
rating
a month ago

Customer service is the worst I've dealt with and I am new customer. Customer service on the phone dont know anything and cant figure out helping with simple autopay. Avoid this credit union at all Cost.. 

Tribal D.'s profile image
Tribal D. 
rating
3 months ago

i guess im not the only one who hates this bank. i can see they have a horrible track record for servicing customers. its one stupid policy after another and none of them make any sense. they are there to not help customers in anyway. they are all like robots. the call center is atrocious. dumbest rude people. i cant wait to pay off my loan today and then im so done with them. i would never use them again for any loan or account ever again. they are clueless to what customer service really is. shame on you lbs... 

Business response:

Tribal D, we apologize for your service experience at the branch and with our Call Center. It is always our goal to provide excellent service to our Members. Please reach out to our branch manager, Patty Mendiola at pmendiola@lbsfcu.org or call at 562.598.9007 ext. 4401 to further discuss your experience. We hope to hear from you so we can try to resolve whatever concerns you have that need attention. 

Stephanie H.'s profile image
Stephanie H. 
rating
5 months ago

I stopped by this location to use the ATM and noticed a card had been left behind. I wanted to turn it in for security purposes, so I asked an employee for guidance. I was told the bank was closed and was advised to try giving it to a security guard. I understand there may be limitations after hours, but I was a little surprised there wasn't more direction on how to handle something like this. It would be reassuring to know there's a clear process in place for situations involving customers' financial security. Overall, ju... read more

Business response:

Stephanie, thank you so much for bringing this matter to our attention. We are pleased to confirm that the ATM card was successfully recovered and returned to its owner, who was very appreciative of your kind deed. We value your feedback and will review our current processes to determine if any further enhancements can be made. Should you have any additional concerns, please do not hesitate to contact the Branch Manager, Patty Mendiola at pmendiola@lbsfcu.org. 

Frequently asked questions about LBS Financial Credit Union

How is LBS Financial Credit Union rated?

LBS Financial Credit Union has a 4.3 star rating with 446 reviews. 

When is LBS Financial Credit Union open?

LBS Financial Credit Union is closed now. It will open at 9:30 a.m.