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Lee Nissan
- Car Dealers
- Fort Walton Beach, FL
About this business
Location details
235 Miracle Strip Pkwy SW, Fort Walton Beach, FL, 32548, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:30 p.m. | |
| Tue | 8:30 a.m. to 6:30 p.m. | |
| Wed | 8:30 a.m. to 6:30 p.m. | |
| Thu | 8:30 a.m. to 6:30 p.m. | |
| Fri | 8:30 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Told me that my car out of 36k warranty w39k warranty 2 much 2 write
Business response:
Thank you for bringing this to our attention. We understand there was confusion about your vehicle’s warranty coverage, and we regret any misunderstanding. Warranty terms can sometimes be complex, and we want to ensure you have clear information. Please reach out to us directly so we can review your specific warranty details and provide clarity. Emerson Lee General Manager emerson@leenissanfwb.com
Paid for tire rotation, didn’t receive, when I called to ask I was met with attitude and hatefulness by a man named hunter. Won’t be back
Business response:
We apologize for the experience you had regarding the tire rotation and the interaction with our team. This is not the service standard we aim to provide. Please contact us directly so we can address your concerns and assist you further. Emerson Lee General Manager emerson@leenissanfwb.com
first time getting service on my truck. service was excellent...and they even washed my truck.........GREAT SERVICE
Business response:
Thank you for sharing your experience with us. We are glad to hear your truck service went well. We noticed your rating was one star and would appreciate it reflecting the positive experience you shared. Emerson Lee General Manager emerson@leenissanfwb.com
I dropped my Pathfinder off at 9:00 AM for a recall issue & other issues, but didn't hear anything (except for a text message) that there were other things suggested needing to be done. After my husband and I discussed it, we decided on 1 of the many items listed. I okayed it at 11:00 AM. When I hadn't heard anything by 1:30 PM, I sent a text, then called, only to be told the Service Agent was at lunch, and no one else knew when my vehicle would be ready. I was contacted 30 minutes later that the vehicle was ready. After ano... read more
Business response:
We are sorry to hear about the delays and communication issues during your visit. This is not the experience we strive to provide, and we appreciate you bringing it to our attention. Your feedback will be shared with our team so we can improve our processes and provide a smoother service experience in the future. Emerson Lee General Manager emerson@leenissanfwb.com
Usually a good experience but not this time. My appointment was at 1:30 they didn’t take my car into the bay until 3:00. Then waited another hour and 15 min. For them to do the work. Was there for 3 hours. Not a good day. And the price was ridiculous!
Business response:
We appreciate you sharing your feedback. We understand how frustrating long wait times can be, especially when you are expecting a quicker visit. While appointment times can sometimes shift due to unexpected delays in the bay, we know that is not ideal. We also hear your concerns about pricing and always aim to offer competitive rates for the work performed. Thank you for your past visits. We hope your next experience feels more in line with what you have come to expect. Emerson Lee General Manager Emerson@leenissanfwb.com
I absolutely LOVE the car and the two sales reps I dealt with (Damien and Marty) were fine. But I was very disappointed in the process. I had purchased two vehicles from Lee Nissan before and both times paid way below the sticker price, felt my trade-ins were valued fairly, and drove away feeling I got a good deal. But this time there was no flexibility in pricing, which was surprising considering the two vehicles I looked at had both been on the lot for at least a month. After I test-drove the first car, things started goin... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear that the trade-in process, pricing, and offers did not meet your expectations. Feedback like yours is important, and we will review it to ensure improvements are made in transparency and communication for future customers. Emerson Lee General Manager Emerson@leenissanfwb.com
The finance manager was rude when we told him that we did not want to purchase the extra warranty or gap insurance..
Business response:
We are sorry to hear about your experience during the financing process. You should feel comfortable and respected when making decisions about your purchase. If you would like to share more about what happened, please do not hesitate to reach out to us directly. Emerson Lee General Manager emerson@leenissanfwb.com
Nissan Titan lasted 120k miles, then the transmission failed. They tell you it’s backed with a 1million mile warranty when they sell it you. I even purchased the 6k dollar extended warranty at purchase. Then when it breaks down they refuse to fix it and offer you a 4k dollar repair bill. When did it start being okay to lie and cheat customers who have spent 40- 50k dollars with you. I am disgusted with Lee Nissan and regret buying a truck from them. It was definitely the last one. Don’t make the same mistake.
I will NEVER recommend this dealership again. I bought my first 2021 Rogue in March of 2021. That vehicle had a major issue with the AC. In the heat of the summer, the AC would smell like gas and chemicals. Lee Nissan did make it right, and traded me into a new 2021 Rogue in August of 2021 (after I was called “rain woman” by one of their employees while wearing an autism shirt.) I was told that if I ever had any issues with this vehicle, they would make it right. My mother and I are very chemical sensitive, and last week whi... read more
Business response:
Greetings Meagan, We are sorry to hear about the issues you have experienced with your vehicle and our dealership. We take this kind of feedback seriously and apologize for any inconvenience this may have caused you. Could you please send us your best contact information so we can discuss this further and try to find a solution for you? We want to make things right and ensure you are satisfied with the outcome. Thank you for your time and consideration. Best Regards, Emerson Lee General Manager emerson@leenissanfwb.com
Frequently asked questions about Lee Nissan
How is Lee Nissan rated?
Lee Nissan has a 4.9 star rating with 6,334 reviews.
When is Lee Nissan open?
Lee Nissan is open now. It will close at 6:30 p.m.