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Lexus of Bellevue
- Automotive
- Bellevue, WA
About this business
Location details
101 116th Ave SE, Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Looking for a Lexus? Over the past 14 years we have purchased four new Lexus Vehicles. While we have looked at Bellevue Lexus we ended up buying all four from Seattle Lexus. We found the salesmen at Bellevue Lexus to be high pressure and pushy. We would not recommend them to anyone looking for a new car.
Unhappy with customer service! I leased an IS 250 in 2008. I had a wonderful experience! The salesman was fantastic and worked with me to ensure that I was happy! I left excited and happy. I decided to lease another IS 250 in 2011. The customer service was far different! I talked with the salesman about payments. When I told him what payment I was comfortable with, he laughed in my face and told me there was no way that they could offer me a payment that low! Red Flag!!! I called back to complain about my inexcusable treatme... read more
Buyer Beware Buyer new year resolution for 2015 - do not buy a car here. I bought a car in September 2014, was told by the salesman, Simon Kim, that the car had been thoroughly inspected, was in perfect condition. Within 2 months over $2300 in repair work. Jason Vena the sales manager said they would reimburse for some of the repairs - over 2 months and can't even get a response to voicemails or emails. These guys are terrible and not trustworthy - apparently they spent all their money on a fancy show room and forgot to inve... read more
Friendly & helpful Service person My 2005 LS 430 started out with a low pressure tire warning light. I could not get it to reset and called" fife/Tacoma lexus" for help. no help from them. internet web site said that reset button is under the steering wheel. (So difficult to read which one) pushed in both buttons?? now nothing works!!! no lights,no power to the car. checked battery and it looked okay...calling again the nearest dealership and called" Lexus link" and they were too busy to help us. after trying everything We c... read more
Definitely not everyone is customer centric. I am incredibly disappointed by the level of service that my colleague and I experienced today. We spent over six hours yesterday working with a salesperson that came highly recommended by a close friend who had recently picked up a 2013 IS 350 AWD F-Sport. From my friend's recommendation we went to go see this salesperson and spent a great deal of our afternoon and time getting to learn about the 2011 Lexus RX350. I was definitely impressed with him and I will send anyone who ask... read more
re DIssed and lost my car wash priviledges I have had my third Lexus washed for three years at Lexus of Bellevue. I just had my car serviced to the tune of 1300.00 in the past month. Today I went to get my wash and was told I didn't have a VIP pass and to go to the service dept. My service guy took me to the service manager who told me I don't do enough service there so I can't get one. REALLY! 1300.00 must be chump change? I found this insulting since I HAVE DRIVEN THEIR CARS FOR YEARS. Anyway I left and called back and was... read more
Business response:
Laurie, We are sorry that we have disappointed you and cannot just open our program up to everyone. Our VIP program is much like a frequent flyer program. If you both purchased your Lexus from Lexus of Bellevue and service it regularly here we issue a VIP sticker that allows courtesy car washes and other perks. We change out our deals from time to time to eliminate the abuse of the program by people who purchased their Lexus used elsewhere. Obviously without strict qualifying the car wash line becomes a long wait for our loy... read more
Lease Overall, I feel that your Customer Service is good and staff are friendly and your showroom is very nice. I am a bit concerned about the number of calls I recently received regarding my leased vehicle. You see, I purchased it on my own about over month ago and I even told your folks on the phone that I purchased it, but I continue to get calls and voicemails offering me a special deal to turn in my car or purchase it. Apparently, there's no record of me purchasing my vehicle and nobody bothered to update your contact d... read more
Business response:
Dear Diane from Edmonds, I apologize that we have contacted you multiple times and that we have not corrected our records of you buying out your lease. If that buyout was not done through our finance department we have no record except that your lease is close to maturity. However we can and should have manually updated our records the first time we spoke to you. If you could call me direct and identify yourself I will personally make sure we update the records. Again our apologies. Jason Vena General Sales Manager 425-2... read more
Frequently asked questions about Lexus of Bellevue
How is Lexus of Bellevue rated?
Lexus of Bellevue has a 4.6 star rating with 8,274 reviews.
When is Lexus of Bellevue open?
Lexus of Bellevue is open now. It will close at 8:00 p.m.