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Lexus of West Kendall
- Automotive
- Miami, FL
About this business
Location details
13750 SW 136th St, Miami, FL, 33186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Horrible dealer. I came in today just to get my car serviced and the sales associate initially told me he would be able to give me a good deal but I told him my lease isn’t due until December and told me I was eligible to turn it in early. I came back to him, interested in more he had to say and he told me he couldn’t only work with me and sit down and talk numbers only if I was committed in buying a lexus that same day in which I was not prepared. He said he wasn’t gonna fight for me to his manager to get me the deal I want... read more
Business response:
Dear Mr. San Martin, Thank you for the review. I am very sorry to hear about the poor sales experience. I am in the process of looking into how this happen. I agree with you that what our associate said to you is unacceptable and not the way that upper management or the ownership wants our customers treated. I will be following up with you shortly. My apologies. Nestor Mena General Manager 786-573-7610
So have can you and buy or lease a car with this bad reviews for this dealer, I'm shopping around for to buy a car, and originally I have them in my list, but now I'm afraid that if their service it is that bad, I think I better don't go there or else I will have the same problem, no way�
Since both South Miami Lexuses are owned by the same person I will also leave this review here. I had to wait nearly 3 hours for my first maintenance request as it took them all this time just to change my oil. It seems like the preferred customers who are paying instead of the customer who comes in for their first complementary service. I honestly deeply regret getting a Lexus. Even gave me the car dirty not only the first day I walked out of the lot with it but also on this service request.
Waited over 3 hours to get a car wash at Lexus of West Kendall, which i didn't mind, but when they hand me over my car, my rims are filthy and the inside of my car has dust everywhere. The service guy shrugs his shoulders and says sorry. AWFUL customer service, and its not the first time!! Thank you Lexus of west Kendall, you've been a huge waste of time. I bet you at infiniti dealers or Mercedes dealers this wouldn't happen! Lexus is quick to sell you a car and paint you a nice picture, but once you have the car, you're no ... read more
Espectacular los mejores Lexus de la Florida.y el lugar ne encanto. Felicidades a todos.
I been a Lexus/Toyota costumer for over 8 years, always received a great costumer service, but today trying to find a answer for my recall I deal with a very unpleasant person over the phone, no the right person to be dealing with costumers, is a shame that nowadays knowing how difficult is the market you find "customer specialist" that treat us like that, I asked for manager her response was that they don't have one? And the cherry of the cake was saying that the director or the general manager didn't have time for me, wow ... read more
General Sales Manager William Mcvadon is extremely rude and unprofessional. Would not allow me to return my leased Lexus at The West Kendall dealership. According to him I did not lease the Lexus at his dealership, so I am not a paying customer of his dealership. Will never lease another Lexus because of William Mcvadon. I had to drive to Lexus of West Palm Beach to return my leased Lexus. It took me 5 hours of my day not to mention the cost of sunpass, gas, uber to get to the tri rail and try rail cost to get back home. By ... read more
Came here. Nice looking place. And that's it. No coffee didn't offer any or water. Explain to me the plastic flowers in the bathroom is this a funeral home I don't think so. Reception area didn't even acknowledge my presence. And the expect to sell a car.
Business response:
Thank you for your review Ms. Diaz. I apologize for your experience being less than favorable. We take what our customers say to heart and do our best to rectify the situation. We will communicate to all our staff the importance of providing excellent customer service from the greeting at the door to the goodbye, whether your are a buying customer or not. Please, if you are still in search of a vehicle, give me a call and I will make sure the experience is a pleasant one. My name is Trini Lora, I am the E-Commerce Director, ... read more
I went only for the six month check, there was almost noboby for service and I had to wait almost three hours, I will never go there again.
Frequently asked questions about Lexus of West Kendall
How is Lexus of West Kendall rated?
Lexus of West Kendall has a 4.4 star rating with 5,038 reviews.
When is Lexus of West Kendall open?
Lexus of West Kendall is open now. It will close at 9:00 p.m.