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Life Assure
- Home Medical Equipment Provider
- Winnipeg, MB
About this business
Location details
1760 Main Street, Winnipeg, MB, R2V 1Z7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
In my initial conversation with a sales person, I requested emailed info and explained phone calls were not convenient for me. The sales people called multiple times a day and each time I answered I told them I would call them when I was ready to make a purchase. They continued to call repeatedly until I finally explained that I was feeling harassed and that they were interfering with my life while I was trying to get my sick Mum through chemo, then they hung up on me. Disgusting sales tactics.
Business response:
Hi we are sorry that this is how you felt. It is not what we were trying to do. Our seniors advocates are here to help and provide additional information to all that need help in making the medical device decision. Feel free to contact us or email us when you are ready. We are here if you need us. Good luck with your mum. Seniors Advocate Team
************************************ Their first concern is collecting money. They advertise their product as a safe solution for elderly, including fall detection and location. Yet, they charge extra hidden monthly costs for fall detection and insurance for the device.. etc. Very unipersonal service (answer like robots). They charged my credit card right away even before even sending me the device which took more than 2 weeks. Once I read some reviews; I returned the device right away in it's original wrap without activatin... read more
Business response:
I'm sorry you initially felt this way . This is nothing farther than the truth. We are glad you spoke with our customer service team on the same day and are looking at additional options from our company. We are here for you and call or customer service department. I will remind you to please review our Guarantee. We Guarantee you are satisfied. Lets us help you. Have a great day
******************************** They said they would refund me $176.12 which is 2 months charge taken out of my bank account without my knowledge or consent. I contacted them within the allowed period of time which was 30 days that I did not want to continue and to cancel this. They said it would not cost me anything!!!! They have received everything back and am still waiting to be credited for 2 months. I was told it would not cost me anything to try it out and they should never have said that to me. **********************... read more
Business response:
Thank you for your feedback. We pride our self on the quality of our products and customer service. I'm sorry for any confusion we may of had. We have confirmed that you have returned our unit and as discussed with our customer service department you were refunded any charges. We try our best to keep everyone happy and satisfied. If you have any more questions or need additional assistance we are here to help. Please call customer service *************** Stay Safe. Life Assure Customer Service Team
March, 2021: Life Assure insists that my disabled mother (COPD, prone to falls, partial paralysis, early dementia) *again* tries to leave the house to trek to the post office to return her no-longer-needed "fall alert" necklace from them; the first time she tried was unsuccessful because they gave her the wrong postal code. Rather than responsibly dispatching a courier to pick up the device, they insist she goes out *again* This means she will risk a fall--and worse, such as COVID--since they refuse to help in any way and wi... read more
Business response:
We are sorry you have had this problem. Please feel free to contact our customer service department at ************** they will help you out with any problems. We will help you return the equipment to our returns facility. We are here to help. Life assure team
Every month we tested unit( it's the higher end one) , and the unit could not connect to monitoring service. 2 fails in having it in use for 2 months . We have been thinking it is protecting my dad when it wasn't. So disappointing. Tech support is also pretty poor. We picked this company because it was cdn and this is their sole business, thinking we were willing to pay slightly more.
Business response:
We pride ourselves on great customer service and providing a great product. Our customer service team has contacted you and will help you with any issues. if you have any other questions we are here to help. Thank you for your support we know you will be satisfied.
We got the Life Assure bracelet for my elderly father. He had a stroke in the first week of September 2020 and he pushed the button for service. After about 12 hours, we were contacted by the service. *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *********... read more
Business response:
We have reviewed all of our monitoring tracking and do not have any calls or service requests. We have spoken with customer and clarified any issues. We created a return item request for customer as well. All of our emergency monitoring is done in Canada. We are unable to control each 911 operators for your area. If you have any further questions please feel free to contact our customer service department *********** or visit www.Lifeassure.com Life Assure Customer Service Team
Please research research research before picking the right one for your loved ones. ************************************* Also when trying to contact someone after hours, there is nobody to help you. You learn from experience and needless to say, we have a different system now.
Business response:
Thank you for your feedback. We certainly try to satisfy all customers' individual needs and requests. We are not able to satisfy some customers based on individual needs, physical location or physical health and or emergency requirements. We have thousands of satisfied customers across Canada. If there is anything else we can help you with please call our customer service department at toll free *****************
This company ********************* with a deal that the mechanisms is free. There is no clear discussion about a monthly charge. Sadly, my Mom gave them her bank information and they are taking money out that she cannot afford. ***********************************
Business response:
We are sorry for your bad experience we have had a number of calls with your mother. We have reviewed her order and canceled the order. If you have any further issues please feel free to call customer service at ***********
***************************************************************** my elderly mother ordered their service & was not informed that to have fall detection was an additional charge. When I called the company to find out if it was offered to my mother, I was told that "they always offer it" yet there is no notes advising that she declined the service. I don't understand how a regular person could know about services a company offers if the company does not tell them. If we had known that the service was not standard, we could ha... read more
Business response:
We contacted the customer to re explain that fall detection is an add on to all of our units as explained on our website. Some of our customers order fall detection and others do not. That is why we have made it an additional add on. Fall Detection Capability (With Pendant) . We pride our self on our customer service and product offerings. We are truly sorry for the confusion. Please contact our customer service department at *********** if you need further assistance.
Frequently asked questions about Life Assure
How is Life Assure rated?
Life Assure has a 4.6 star rating with 2,879 reviews.
When is Life Assure open?
Life Assure is open now. It will close at 10:00 p.m.