Life Assure

Robert G 

on BBB

6 years ago

Affordable vs other options for the same service. Fast, friendly, and consistent. I feel safe alone. 

Robert G 

on BBB

6 years ago

My last call was perfect. Sorry I forgot your name. However the answers were all provided to my needs for support. I am such Human Resources individual and am Super satisfied with the communication I just received ******************* Thank you. 

Madeleine N 

on BBB

6 years ago

Great Service from all Departments . All was easily and quick. Thank you Madeleine 

Joyce H 

on BBB

7 years ago

Am having difficulty with my arthritic fingers getting the device attached to the clip to wear on my belt as with the cellular fall defection I find the device heavy to wear around my neck. These devices are for Seniors and many of us have a few medical issues.. Just wondering if you have any other options to suggest??? Am very happy with the response time, have dropped device accidentally a couple times and trying to get clip attached set it off, response was terrific. Am very active and on the go so want to be able to rely... read more

Tracy C 

on BBB

2 months ago

Called once to inquire about about one of their products. Told them I was not interested after the hard sell pitch from their agent. Now the company is calling me all the time to try and sell their product. They use different phone numbers to disguise the company name. **** ** * ******* ******* ******** ******** ** ******** 

Seth W 

on BBB

2 months ago

Retuned unit via ****** ****on July 21 '25. Discovered my employer *****provides the same service. I have been waiting since July to be reimbursed $*****. I've had phone contact, no results to the present. I hope you are able to resolve this issue. Thanking you in advance. ****** 

Elizabeth D 

on BBB

3 months ago

Life Assure... I dealt with them, told me I get a refund after I returned equipment but representative I talked to said I would get it back, called today was told was denied by manager.. Well the one I talked to should have knew if I was or not with my billing date....**** ** *** ***** ******* *** very aggressive customer service care, * ***** ****** *** ** **** ***** ** **** ********* 

Diane J 

on BBB

4 months ago

I am disappointed in product. Medical alert is too big and heavy. I called Life Assure and told them that I do not want the product and would appreciate a refund. I was told to mail it back and once my tracking # advises me that it was received by them, I can then call and request a refund. The information on Website says you can return to them and I was under the impression from what I read that they would cover the mailing cost to return the unit, by giving me a return merchandise authorization label . I felt that their we... read more

Denise D 

on BBB

8 months ago

We are very disappointed with this company. The initial call was **** ****** ***trying to upsell me without giving me all the details of the devices they send out. They completely mis-spelled names and email address on paper work that accompanied the device. Has to chase the device and was unable to locate it even though it had to be re sent (new device). Sent to my address which was one on file (first one got sent to parent home) not what was requested. Unit wouldn’t hold a charge and couldn’t access the call system. Called... read more