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Life Assure
- Home Medical Equipment Provider
- Winnipeg, MB
About this business
Location details
1760 Main Street, Winnipeg, MB, R2V 1Z7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Contacted Life Assure for some information on Fri May 24, 2024 and spoke with one of their call center employees. The purpose of the call was to understand the device options, ask some questions and get cost. I explained this and indicated I would talk to the family member that was interested and call back if we were going to move forward. She asked if she could call me at the end of the day for an update and I said sure. She called at the end of the day, and I indicated the family member wanted to think about the options an... read more
Business response:
If you have any other questions. Please feel free to contact us. We have thousands of customer across Canada that use our services. We are sorry for your bad experience
The Life Assure pendant for my father was not working so my mother went onto the company chat line. They said someone would get back to her but nobody ever did. She called them the next day and was chatting with a representative who was trying to help her reboot the pendant. At 2pm PST the conversation was abruptly ended. My mother called back the next day and they said sorry but the phone lines are automatically cut off at 4pm Central Time. I consider this to be unacceptable and extremely poor service. The representative ha... read more
Business response:
We have contacted Esther and reviewed. Our units do not require installation and work with limited amour of instruction. Thank you for the review
**** ********* ** ** ******* ****** *** *** ********* This company calls seniors and tells them the service is "free". There is now a monthly charge on my father's credit card. I have tried contacting their customer support but have never been able to speak with a representative. **** * **** *** **** *** ****** ********* ** ******* **** *** *** ********** ***** **** **** *** ******** *** ***** *** **** **** ******* ****** ********
Business response:
We have contacted customer and resolved any issues and confirmed any confusion. ******** ** ********** *******
I returned 2 units. The first was not compatible with my phone situation. The second was as a result of dissatisfaction. Neither was ever used. I was billed for two months and of course the return postage. I was told that I just needed to keep the tracking number of the return and I would be reimbursed for everything as soon as the units were returned. Unfortunately I did not get the girls name but she was in Winnipeg. Upon calling the customer care dept this morning I was told that I could not get a refund because the units... read more
Appreciated Malaki's caring for our needs kindly. All who have worked with us have been very help and reassuring. We thank you.
Very aggressive selling techniques make me skeptical regarding the services. Was bombarded with calls after my first inquiry claiming the offer they had made was not going to be available for much longer. *************** ********* **********
Business response:
We are sorry you feel this way. Most our customers appreciate our services and our customer service. Please feel free to contact us when you are ready or need any additional information.
Extremely frustrating. Not consistent. Different messages. Complete contact for 2 x in weekend was yet to hear half way through the week so I ended up having to call them. Nothing in regards to why never called back. Felt like just wanted me off the phone inquiring about where refund was
********************************************************* Apparently, if you no longer need the device and you return the equipment to them, they process the return but they won't refund your money unless you also call them and beg them for it. If you return the device, they should simply refund your money but they have a policy where they have decided to keep your money unless you call them for it, in addition to returning the equipment. ************************************************************************************... read more
Business response:
Thank you for your response. We 100% disagree with you. Once we have received our product back we can cancel and submit a refund , just like any other retailer online or a store. We do have customers that return their products for personal reasons but keep using until end of a month. For safety reasons we only cancel when we are 100 percent sure product is not used to protect someone's life. Therefore when we receive the unit back. This is for safety. We spoke with you today and confirmed we have received the unit and are c... read more
When I signed up, I paid for a year in advance. They said I could cancel at any time, I didn't need this service for my mother. I had to call in to get a code to return the equipment, I send back ***. They received the equipment a month ago, I called in to check on my refund. She said she would request a refund to their billing department. I asked why didn't they submit the request when they received the equipment back, she said she would request my refund today. It's already been a month, now I have to wait until their bill... read more
Business response:
Thank you for contacting us as well. We have completed the process the refund as requested. It takes a little time to get a refund back and processed and until we receive the products back. We pride ourselves on our customer service. If you have any other questions please feel free to contact us at ******************* Thank you for your support.
Frequently asked questions about Life Assure
How is Life Assure rated?
Life Assure has a 4.6 star rating with 2,880 reviews.
When is Life Assure open?
Life Assure is closed now. It will open at 8:00 a.m.