Life Assure

Voula D 

on BBB

a year ago

**** ********* ** ** ******* ****** *** *** ********* This company calls seniors and tells them the service is "free". There is now a monthly charge on my father's credit card. I have tried contacting their customer support but have never been able to speak with a representative. **** * **** *** **** *** ****** ********* ** ******* **** *** *** ********** ***** **** **** *** ******** *** ***** *** **** **** ******* ****** ******** 

Phyllis I 

on BBB

a year ago

I returned 2 units. The first was not compatible with my phone situation. The second was as a result of dissatisfaction. Neither was ever used. I was billed for two months and of course the return postage. I was told that I just needed to keep the tracking number of the return and I would be reimbursed for everything as soon as the units were returned. Unfortunately I did not get the girls name but she was in Winnipeg. Upon calling the customer care dept this morning I was told that I could not get a refund because the units... read more

Carole C 

on BBB

2 years ago

Appreciated Malaki's caring for our needs kindly. All who have worked with us have been very help and reassuring. We thank you. 

Donna L 

on BBB

2 years ago

Very aggressive selling techniques make me skeptical regarding the services. Was bombarded with calls after my first inquiry claiming the offer they had made was not going to be available for much longer. *************** ********* ********** 

Aly K 

on BBB

2 years ago

Extremely frustrating. Not consistent. Different messages. Complete contact for 2 x in weekend was yet to hear half way through the week so I ended up having to call them. Nothing in regards to why never called back. Felt like just wanted me off the phone inquiring about where refund was 

Francis D 

on BBB

3 years ago

********************************************************* Apparently, if you no longer need the device and you return the equipment to them, they process the return but they won't refund your money unless you also call them and beg them for it. If you return the device, they should simply refund your money but they have a policy where they have decided to keep your money unless you call them for it, in addition to returning the equipment. ************************************************************************************... read more

Page H 

on BBB

3 years ago

When I signed up, I paid for a year in advance. They said I could cancel at any time, I didn't need this service for my mother. I had to call in to get a code to return the equipment, I send back ***. They received the equipment a month ago, I called in to check on my refund. She said she would request a refund to their billing department. I asked why didn't they submit the request when they received the equipment back, she said she would request my refund today. It's already been a month, now I have to wait until their bill... read more

Summer L 

on BBB

3 years ago

In my initial conversation with a sales person, I requested emailed info and explained phone calls were not convenient for me. The sales people called multiple times a day and each time I answered I told them I would call them when I was ready to make a purchase. They continued to call repeatedly until I finally explained that I was feeling harassed and that they were interfering with my life while I was trying to get my sick Mum through chemo, then they hung up on me. Disgusting sales tactics. 

Adly S 

on BBB

3 years ago

************************************ Their first concern is collecting money. They advertise their product as a safe solution for elderly, including fall detection and location. Yet, they charge extra hidden monthly costs for fall detection and insurance for the device.. etc. Very unipersonal service (answer like robots). They charged my credit card right away even before even sending me the device which took more than 2 weeks. Once I read some reviews; I returned the device right away in it's original wrap without activatin... read more