LightRx - Alexandria

Melissa S. 

on BBB

5 years ago

If I could give negative stars, I would. I purchased a ScluptSure treatment under the impression I was purchasing something different as the lady did not explain the product to me properly. Not even 24 hours after I purchased it, I called to get a refund because I was sold something that I didn’t understand completely. They said it would take 2 weeks, after 2 and a half weeks, I called to see why I still didn’t have my $1800 and they said that my refund got denied and that they would put in for it again and would take anothe... read more

Terrasse B. 

on BBB

5 years ago

I've been trying to get my refund back. Because of COVID19 and all the issues with rescheduling, I decided not to go ahead with the company. I have contacted the finance agency they put me through on several occasions as well as charlottelightrx through emails to no avail. I am no longer in a position to get the procedures and am seeking the refunds to be put back into my account. I keep getting the run around. 

Marj V 

on BBB

5 years ago

The Groupon I purchased has the picture of the Venus Legacy being used and not the RxLipo. I guess you can call that misleading advertisement. I anticipated a Venus Legacy since I already had that experience and was happy with the result - the Groupon price made it affordable. I follow the pre and post instructions period. The bottom line is I purchased the Groupon with a Venus Legacy assumption of being used but turned out I was provided RXLipo. The only reason I stayed with the RxLipo was when I asked the tech about it, an... read more

Veronica A 

on BBB

5 years ago

AVOID this rip-off company!! I have pretty bad sun spots on my hands. I got one laser treatment elsewhere for $150 about five years ago and after a lot of the pigment came to the surface and flaked off, I was stunned with the difference! I couldn't afford additional treatments at the time (three is often recommended to maximize the results), and they eventually came back. Last fall I had a few hundred dollars to spare to deal with my ugly hands :-( and the owner of another skin place said my hands would do great with his ser... read more

Yolanda H 

on BBB

5 years ago

This place is a rip off..don't waste your money.. I work out on a regular and was getting treatments and did not miss an appointment. The only results I got was knots in my stomach area that will not move....The customer service was good but the process is a TOTAL rip off. Financing is a rip off as well. I was never late with payment and sent a check in for the last promotional time frame that did not get posted in time and they charged me $300 in interest with a $0 balance. I have reported this place to the BBBS for false a... read more

Trela A 

on BBB

5 years ago

I'll use all of my allotted words: A RACIST MESS! 

Amy R 

on BBB

5 years ago

This company preys on the overweight. They make you believe that you will lose weight with their services. In all honesty, they are just taking your money. They work their employees and do not pay them what they are promised. They don’t give you the overtime pay that they worked you for. They don’t pay your bonus that you worked so hard to achieve for them. All around Shady. Rich Morgan is a scum bag and will take the last penny out of a homeless mans soup can when no one is looking. 

Charmaine M 

on BBB

5 years ago

I filed a complaint after seeing no results. I contacted the financing company again they advised me to call the company again after talking to new management I was offered to have my service done over again. She apologized for my previous experience She was very kind unlike the other manager she would not talk to me or return my call. I’m very appreciative that this go round I do feel heat unlike before I felt nothing. Thank you for trying to satisfy the customer and make it right 

Donyetta D 

on BBB

5 years ago

I Purchased 3200 worth of Service in October 2019. Body tighting 1400 10 sections and 1800 facial laser removal. I had about 4 to 5 sections on body, there body machine was not working 2 of them times. 1 treatment on face. The end of Oct. I called for a appointment (this down town Naperville office). I was told the Laser Machine is down we will call you when it's back up. NO Call. I called at least ten times and ask to speak to Manage. It's the beginning of December and guess what, she is always to busy. I called 877# Now be... read more