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Link House Care & Nursing Home - Country Court

4.1

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15 Blenheim Road, London, SW20 9BA, United Kingdom

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4.180 reviews
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Marika F's profile image
Marika F 
7 years ago

My grandad spent his last few months at Link House. He had many health problems. I can not thank the staff at Link House for their care and support. They managed to let my grandad live his last couple of months in dignity and comfort. They were also very supportive towards the family. Nothing was too much for them and they always made sure he had everything he wanted. His room was always clean and the food served always looked well prepared. Thank you Link House. 

Lisa R's profile image
Lisa R 
8 years ago

Link House is a very well organised & run Care Home. The Managers are excellent, as are all of the staff & I mean everyone; floor managers, carers, caterers & cleaners. The carers are fantastic, they are all so patient kind & understanding. Showing respect to my mother & all the people living at Link House, treating everybody with dignity. Everyone is well cared for, always washed, fed & well-dressed every day. Recently, my mother, had issues swallowing & the carers have persisted with careful kind encouragement, she is now ... read more

D H's profile image
D H 
a year ago

Never put your loved one here, beware the outcome will not be good. Their care will not be continued with respect, no continued care or management respect, especially management respect. Please choose carefully, plenty more respected care homes better for your loved ones. 

Business response:

Thank you for taking the time to share your feedback. We deeply regret that we were unable to meet your needs on this occasion. Each care home is uniquely designed to cater to different levels of care, including dementia care, and we strive to ensure that every resident receives the support they require. In this instance, we felt that our home may not have been the best fit for your specific needs. Please don't hesitate to reach out to us directly if you have any further concerns or questions. 

Sachin P's profile image
Sachin P 
a year ago

I am very disappointed with the service received at Link House. Do not send your loved ones to this care home under any circumstances. My father who was a previous resident there has severe Parkinson's and dementia. On several occasions, he pressed the bell to go to the toilet and was kept waiting for over half an hour. He had no choice but to go in his nappy. On another occasion after complaining about bladder pain, the nurse on duty failed to recognise symptoms of a UTI and delayed involving the GP. My father was then sent... read more

Business response:

Thank you for your feedback. We are very sorry to hear about your experience. We take these matters seriously and are committed to providing the highest standards of care. Our records show prompt response times to call buttons and adequate staffing levels on the first floor. However, we will investigate your concerns raised. We strive to support both our residents and their families, and we regret any distress caused. Please contact us directly if you wish to discuss this further. 

C M's profile image
C M 
4 years ago

I am writing this feeling really sad that my father spent his last ten months in Link House and I blame myself for the miserable end he did not deserve. My father arrived looking well-nourished and mentally stimulated, and we felt confident that he would receive the care he deserved. However, he was left for many many hours in his room with no stimulation and spent many weekends left in bed due to staff shortages. He was placed in a room next to a lady with dementia who was very vocal 24 hours a day! We asked for him to be m... read more

Business response:

We are very disappointed to hear that you are not satisfied with your father's stay at Link House Care & Nursing Home. Please accept our condolences at this sad time for you and your family. We take all complaints very seriously and are aware of your concerns. As the new Home Manager at Link House, I am dedicated to providing the very highest standards of care and support for our residents and would be more than happy to discuss any concerns or issues. 

Andrew H's profile image
Andrew H 
4 years ago

Please close this care home down. I have seen a huge list of all the extremely poor treatment my elderly grandmother received in the last few weeks of her life. I am speaking for all the elderly people there who do not get visitors from their families and cannot speak for themselves. Please do not send your elderly loved ones to Link House. The management does not admit to doing anything wrong and does not say they will make it right for future residents. 

Business response:

We are very disappointed to hear that you are not satisfied with your grandmother’s stay at Link House Care & Nursing Home. We take all complaints very seriously and are aware of your concerns. We would like to resolve these as best as possible so would encourage you to contact us directly to discuss in more detail. 

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How is Link House Care & Nursing Home - Country Court rated?

Link House Care & Nursing Home - Country Court has a 4.1 star rating with 80 reviews. 

When is Link House Care & Nursing Home - Country Court open?

Link House Care & Nursing Home - Country Court is open now. It is open 24/7.