Link House Care & Nursing Home - Country Court

4.1

Assisted Living Facilities
London

About this business

Wellness Assisted Living Facilities

Location details

15 Blenheim Road, London, SW20 9BA, United Kingdom

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4.180 reviews

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George G

2 years ago

Very pleased with the home Link House and the great care my Dad received, everyone was very kind and compassionate, and although Dad was near the end of his life nothing was too much trouble, even the catering staff went out of their way to offer Dad alternatives of food in attempts to get him to eat more, everyone worked hard to look after Dad and us when visiting him. Could not have wished for a better place for Dad to be.

Business response:

Thank you for sharing your experience with us. We're deeply touched to hear that your Dad received compassionate care at Link House, especially during such a challenging time. Our team is dedicated to ensuring every resident feels valued and supported, and it's heartening to know that both your Dad and your family felt cared for. Kind regards.

K A

2 years ago

I have been so impressed with the care my friend has received at Link House, the staff are lovely, nothing seems to be too much trouble. The room is clean and of a good size, the food looks delicious and is plentiful, the Chef made a visit to my friend to find out what she liked/disliked. There is excellent communication around the home between management and residents/friends. There are regular meetings and more recently, a newsletter. My friend says that the home has improved in recent months, especially with improved acti... read more

Business response:

Thank you for taking the time to leave a review for Link House, we appreciate all comments and feedback. We want all our residents to feel at home at Link House and will do our best so that they feel comfortable and relaxed. I will pass your kind comment to our staff who are caring for your friend on daily basis. Your assurance that your friend feels well cared for and safe at Link House speaks volumes about the quality of the facility and the dedication of its staff. It's a testament to the positive impact that a well-manag... read more

V W

2 years ago

As I had never visited a care home I had no idea what to expect, I was very pleasantly surprised. From the moment I entered Link House, I was treated with care and kindness. The management was very helpful and informative. The staff on the floor my Aunt stays are attentive and caring, they responded quickly and efficiently to her call bell. The Senior in Charge is very knowledgeable, especially around dementia and was able to reassure us that my Aunt was ok. My Aunt needs help with meals and the staff took time to feed her w... read more

Business response:

Thank you so much for taking the time to share your positive experience at Link House. We're thrilled to hear that your first visit to our care home exceeded your expectations. Your kind words, especially regarding the care and kindness extended from the moment you arrived, are truly appreciated. Your encouraging feedback will be conveyed to all our dedicated staff. We take great pride in their commitment and expertise, and it's truly rewarding to see their efforts acknowledged. Thank you for recommending Link House as a lov... read more

Kirsten M

2 years ago

Over the past few months, I have visited my friend and have noticed a marked improvement in recent weeks. The staff are very caring and always have time for her, the management team always have their doors open and are open to communication at any time. The food is wonderful, home-cooked, and looks appetising - a little more choice and a little less garlic for my friend's taste. The home is attractive, spacious, and is always clean. Activities are improving with trips out and 1:1 sessions in my friend's room. Nothing is too ... read more

Business response:

Thank you so much for taking the time to share your positive experiences at Link House. We greatly appreciate your feedback and are thrilled to hear about the improvements you've noticed during your visits. We will pass on your kind words to our handyman and all our staff, as we believe it's the little things that make a big difference. We value the input of our residents and their families, and we'll certainly take your feedback about the food choices into consideration to ensure that everyone's preferences are catered to. ... read more

Niko B

2 years ago

The standard of care that mum received at Link House was second to none. The home is in a really nice, green and peaceful location and is very well maintained. All mum's special needs, such as taking the time to cut her food up and feed her because she could no longer manage herself, were catered for and she built some great relationships with the care staff. It was the most relaxed and happiest we had seen mum in all the time she was receiving care services. The staff made a real effort to make mum look her best every day. ... read more

Business response:

Our deepest condolences to you and your family for your loss. Your mum was a lovely lady, and it was a pleasure to care for her. Thank you very much for your kind words about our home. I will make sure your comments are passed on to all our staff at Link House. Best Regards,

R M

3 years ago

Staff are kind to the residents, and mum's bedroom and bathroom and dining room are always clean. Mum seems happy and settled at Link House but would like to see more activities to stimulate the residents for example an exercise program like chair yoga/exercises or activities to help them.

Business response:

Thank you so much for your feedback which we will take on board and feed back to the relevant teams within our home.

J C

3 years ago

I am very happy with the overall experience for my loved one. However, there seem to be very few meaningful activities for those residents who are able to participate. In fact, I have yet to see any activities that would enrich their lives.

Business response:

Thank you for your feedback which we take on board. We are always looking for ways to improve and will continue to strive to do so.

Harry A

3 years ago

I am the Power of Attorney for a friend who has double dementia, the home is like a 5-star hotel. It is clean, residents have their own room and bathroom and are well looked after by medical care workers and staff. I have just put her husband in the home for some respite and they have treated both of them with care and compassion.

Business response:

Thank you so much for your review and kind feedback it is a pleasure looking after your two friends at Link House. We are so pleased that they are now in a safe environment. Thank you for taking the time to leave us a review and we will ensure your kind words are passed onto the teams at Link House. Best regards.

A M

3 years ago

I chose Link House care home after only one visit, as I found it would be the best support for my dad, who needed permanent care. The staff are very welcoming and are genuinely interested in making sure my dad's needs are met on a daily basis. The home is clean and tidy, and each resident has a well-maintained and comfortable room, as well as is encouraged to bring personal items to make it a home from home. The staff have always been attentive and ready to listen to any suggestions that I requested for my dad's preferences.... read more

Business response:

Thank you so much for your extremely kind words. Having your dad with us at Link House is a pleasure and we are so pleased to have been able to ease your worries now that he is safe and well looked after. We will endeavour to pass on your feedback to the team who care for your dad at Link House. Best regards.