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Lithia Nissan of Eugene
- Eugene, OR
About this business
Location details
2060 Martin Luther King Jr Blvd, Eugene, OR, 97401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My son was so excited to get his first car as adult . But excitement quickly turned to doom as he didn't even get home before he was having issues with his new to him Nissan Titan. HE IMMEDIATELY called the dealership and they told I'm to take it to the local Lithia .. he tried that and that dealership said no, take it to the Nissan mechanics.. Well it's been sitting there for going on 2 months and he's getting the run around, after the Nissin mechanic looked at it he was told the truck was unsafe to go off the lot as the br... read more
I wouldn't give them any stars if that was an option. came from central Oregon to get a used pickup they had, we did a test drive for a short bit and then decided to make the purchase. we left and on our way home the truck wouldn't hold oil pressure, went back and the manager promised to "take care of us" and if the problem continued to let him know. on our way home the check engine light came on and when we spoke to the manager he "called" the dealership in bend and they proceeded to tell us there was nothing they could do.... read more
Business response:
This certainly isn't the kind of service we aim to provide, and it's disappointing that you've been left feeling this way. We'd like an opportunity to look into this further for you - if you're open to discussing things in more detail, please do get in touch with us directly at Ryan Brown - General Manager - ryanebrown@lithia.com
The sales people are great! The parts department is great! The service department is the worst I have ever dealt with. We purchased two brand new vehicles there and I will never step foot in there again because of the service department. Twice now we have made appointments and twice we have sat for hours, waiting for our car to even be moved into the building. They usually have some lame excuses why they haven’t even moved your vehicle. We brought in once for an oil change and sat for 5 hrs only to find they had not even beg... read more
Business response:
It's clear we've fallen short of the high standards we set for ourselves and I apologize for any inconvenience this has caused you. We're committed to improving, so if you'd like to discuss these issues further or have other concerns, please don't hesitate to reach out directly at: Cord Heideman - Service Manager - cordheideman@lithia.com
When we dropped our 2024 Leaf for a computer recall we were presented with a major list of strongly suggested maintenance needs coming to over a $1000! I was shocked a basically new vehicle would need that much work not under warranty. My suspicions were heightened went I recognized a $200 maintinance for the EVAC system which is for gasoline vapor recycling, since the LEAF is an EV there is no EVAC! I then realized the entire list of repairs were basically bogus and not due or necessary. Sadly I believe many nervous owners ... read more
Business response:
Jrstotka, I'm sorry to read about your experience. We aim for transparency and honesty in all our services, so it's concerning that you feel this was not the case during your visit. It seems there may have been a misunderstanding or error here which we would like to clarify with you directly. Please reach out at your earliest convenience so we can address these concerns properly. Thank you, Cord Heideman - Service Manager - cordheideman@lithia.com
it was k experience just watch the sales on warranty you may be able to get the same warranty threw the lender & be wayyyyy cheaper:))))
Business response:
Thanks for your feedback. We always aim to provide clear and accurate information about our warranties.. If you'd like further clarification or have any other concerns, we're here to help - please don't hesitate to reach out directly. Ryan Brown - General Manager - ryanebrown@lithia.com
If you MUST buy here, Don’t buy the service contract they conn you into at signing. They don’t tell you it’s ONLY lithia shops you can go to - which is a total scam in itself - and good luck getting an appointment within a month. If you’re outside 40 miles from one? Tough luck. Took two months to fix a blown hose last year, and now we have a blown engine (?) but can’t even get it LOOKED at for another month cuz they’re ‘so booked’. I see all these other reviews about how fast their service dept is??? So maybe it’s only the s... read more
Worst sale management I have ever seen. They change the price after we finish all the paper work.
The saddest looking dealership in the area. Technicians in torn overalls. Crowded parking lot with clutter all around. Near empty vending machines in the waiting room. Inappropriate posters and chuckies in the service entrance room. Empty accessories shelfs. Salespeople without dignity. Clean toilets and polite service consultant.
Business response:
We are disappointed to learn of your experience here at Lithia Nissan Of Eugene, but will take this opportunity to improve. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
This place is an absolute joke. I just bought a truck from them. Within 30 mins of driving it off the lot, CEL comes on. Seems as if they cleared the code for the test drive. And then I went back the next day to turn in more paperwork and tell them about the check engine light. Service desk gave us the run around and said there’s nothing they could do. Sent us to the GMC dealer and they said they are booked out months. I JUST BOUGHT THE TRUCK THE DAY BEFORE. The salesman AND the finance manager never disclosed to us that the... read more
Business response:
Wills, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (541) 686-2211 to discuss this further.
Frequently asked questions about Lithia Nissan of Eugene
How is Lithia Nissan of Eugene rated?
Lithia Nissan of Eugene has a 4.4 star rating with 2,698 reviews.
When is Lithia Nissan of Eugene open?
Lithia Nissan of Eugene is open now. It will close at 7:00 p.m.