Lithia Nissan of Eugene

dragonlover 

on DealerRater

13 years ago

We saw a vehicle on the website and made an appointment to see the vehicle for a few days later and when we arrived the vehicle had sold earlier that day but Aubrey and Billy went out of their way to help us and make sure we were looking only at vehicles in our price range, they even went to the Lithia Dodge dealer when I said they had a vehicle I would like to test drive and that is the vehicle I ended up buying. I had a light that needed fixed and they fixed it as soon as the parts came in and it only took a couple of minu... read more

D4naunt 

on DealerRater

a week ago

I was trying to respond to Brockman’s reply to my post. It felt like just a rubber stamp reply. No meaning what so ever. If Brockman wanted to fix this issue, he would need to become a man of his word. As I waited all day on Friday for his call, he didn’t even have the courtesy to text me. Even after my one star review, he could have reached out to see how he could make it right. Nothing. How incredibly telling when the manager is the representation of the service department acts in such a way. 

D4naunt 

on DealerRater

2 weeks ago

Service department was horrible. I gave one star for the first appointment. I bought a used leaf and it was having issues with the CarPlay. Took it in and I was seen fairly promptly. They asked that I make a video of the issue and then send it to them. I did so promptly. NO response to the text or video clips I sent. Eric was the service person . The next day, after I had received no response, I called and talked to the manager, Brook. Wanted to make sure I wasn’t lost in the busyness. He agreed and said they were on it. A w... read more

annettesalive2 

on DealerRater

a month ago

Service department is a joke. I understand why Nissan is struggling. Was told the car had lifetime oil changes and then a few years in, was told no it had expired and was charged 96 for an oil change and no real inspection like the other dealers. Will not return unless it is the only option available. Too bad because this is my second Nissan and it used to be better. 

yellin4u 

on DealerRater

2 months ago

The lack of attention to detail by the service mechanic makes me wonder if I even got the 60K service I paid over $2000+ for. In fact, I had to return the car the following week, so they could finish the assessment. Not the experience I expected from a Nissan dealer. When I dropped the car off I told them my main reason was to check the brakes & change the oil, but since I'm keeping the car I need the recommended 60K service which usually came with a mechanical assessment. I switched out winter tires, so brakes could have be... read more

Mazydaisy2000 

on DealerRater

a year ago

My son was so excited to get his first car as adult . But excitement quickly turned to doom as he didn't even get home before he was having issues with his new to him Nissan Titan. HE IMMEDIATELY called the dealership and they told I'm to take it to the local Lithia .. he tried that and that dealership said no, take it to the Nissan mechanics.. Well it's been sitting there for going on 2 months and he's getting the run around, after the Nissin mechanic looked at it he was told the truck was unsafe to go off the lot as the br... read more

Mom of 4 

on DealerRater

a year ago

I wouldn't give them any stars if that was an option. came from central Oregon to get a used pickup they had, we did a test drive for a short bit and then decided to make the purchase. we left and on our way home the truck wouldn't hold oil pressure, went back and the manager promised to "take care of us" and if the problem continued to let him know. on our way home the check engine light came on and when we spoke to the manager he "called" the dealership in bend and they proceeded to tell us there was nothing they could do.... read more

lls97459 

on DealerRater

a year ago

The sales people are great! The parts department is great! The service department is the worst I have ever dealt with. We purchased two brand new vehicles there and I will never step foot in there again because of the service department. Twice now we have made appointments and twice we have sat for hours, waiting for our car to even be moved into the building. They usually have some lame excuses why they haven’t even moved your vehicle. We brought in once for an oil change and sat for 5 hrs only to find they had not even beg... read more

jrstotka 

on DealerRater

a year ago

When we dropped our 2024 Leaf for a computer recall we were presented with a major list of strongly suggested maintenance needs coming to over a $1000! I was shocked a basically new vehicle would need that much work not under warranty. My suspicions were heightened went I recognized a $200 maintinance for the EVAC system which is for gasoline vapor recycling, since the LEAF is an EV there is no EVAC! I then realized the entire list of repairs were basically bogus and not due or necessary. Sadly I believe many nervous owners ... read more