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Lithia Nissan of Eugene
- Eugene, OR
About this business
Location details
2060 Martin Luther King Jr Blvd, Eugene, OR, 97401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Our experience with Lithia; Sales and Leasing Consultant, Rashid, felt very easy, comfortable, and most importantly fun! Our whole family came in. Didn't expect to come out with a car but we felt very accomplished with our first stop! Thank you very much for this wonderful and fun experience.We deffinetly recommend Nissan Lithia to very many car searchers!
Business response:
Thank you for taking the time to share your recent experience at Lithia Nissan of Eugene. I'm happy to hear that Rashid and the rest of the team were able to make it a good one. Sincerely, Ron Clack, General Manager
I Alyssa Harvey was very impressed with the friendliness of the car salesman who helped me. He was very helpful with all of my questions and did everything possible to help me get into the car I wanted. I would and will most definitely be back.
Business response:
Thank you for taking the time to share your experience at Lithia Nissan of Eugene. We value your business and look forward to serving you again in the future. Sincerely, Ron Clack, General Manager
My husband and I had a wonderful experience buying a new used car from Lithia Nissan over the weekend. The salesman was direct with his job and there was "no game playing" with the sale at all. He was able to get the best price and interest rates that allowed us the monthly payment we were prepared to pay. The paperwork was a bit long but was handled as quickly as possible by the financial manager. We will be back when we are ready to buy our next bew car. Thank you Lithia Nissan for a job well done.
Business response:
Thank you for taking the time to share your recent experience at Lithia Nissan of Eugene. I am happy to hear that our team was able to help make it a good one. Sincerely, Ron Clack, General Manager
Very good experience. I had a very good time at nissan. I am very excited about my new car. I will recommend lithia nissan of eugene to all my friends.
Business response:
Thank you for taking the time to share your experience at Lithia Nissan of Eugene. We value your business and look forward to serving you again in the future. Sincerely, Ron Clack, General Manager
We saw a vehicle on the website and made an appointment to see the vehicle for a few days later and when we arrived the vehicle had sold earlier that day but Aubrey and Billy went out of their way to help us and make sure we were looking only at vehicles in our price range, they even went to the Lithia Dodge dealer when I said they had a vehicle I would like to test drive and that is the vehicle I ended up buying. I had a light that needed fixed and they fixed it as soon as the parts came in and it only took a couple of minu... read more
I was trying to respond to Brockman’s reply to my post. It felt like just a rubber stamp reply. No meaning what so ever. If Brockman wanted to fix this issue, he would need to become a man of his word. As I waited all day on Friday for his call, he didn’t even have the courtesy to text me. Even after my one star review, he could have reached out to see how he could make it right. Nothing. How incredibly telling when the manager is the representation of the service department acts in such a way.
Business response:
I'm deeply sorry for the delay in communication. Your concerns are a top priority, and your feedback is invaluable in helping us to improve our level of service provided. When you have a moment, please reach out to me with your feedback at brockmanallen@lithia.com. I look forward to turning your customer experience around. Best, Brockman Allen Service Manager
Service department was horrible. I gave one star for the first appointment. I bought a used leaf and it was having issues with the CarPlay. Took it in and I was seen fairly promptly. They asked that I make a video of the issue and then send it to them. I did so promptly. NO response to the text or video clips I sent. Eric was the service person . The next day, after I had received no response, I called and talked to the manager, Brook. Wanted to make sure I wasn’t lost in the busyness. He agreed and said they were on it. A w... read more
Business response:
Hello, Your candid feedback is valued. However, I'm regretful about your experience with communication and our service department. It sounds like we fell short in providing the communication and support you deserved. Please feel free to reach out at your convenience should you like to discuss your service in more detail. Thank you, Brockman Allen - Service Manager - brockmanallen@lithia.com
Service department is a joke. I understand why Nissan is struggling. Was told the car had lifetime oil changes and then a few years in, was told no it had expired and was charged 96 for an oil change and no real inspection like the other dealers. Will not return unless it is the only option available. Too bad because this is my second Nissan and it used to be better.
Business response:
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and that it didn’t meet your expectations. After reviewing your account, we found no record of a lifetime oil change contract associated with your vehicle. However, as a gesture of goodwill, we provided you with two complimentary oil changes during your service history with us. Regarding the inspection, our technicians did complete a multi-point inspection during your visit, and a copy of the video inspection was sent to yo... read more
The lack of attention to detail by the service mechanic makes me wonder if I even got the 60K service I paid over $2000+ for. In fact, I had to return the car the following week, so they could finish the assessment. Not the experience I expected from a Nissan dealer. When I dropped the car off I told them my main reason was to check the brakes & change the oil, but since I'm keeping the car I need the recommended 60K service which usually came with a mechanical assessment. I switched out winter tires, so brakes could have be... read more
Business response:
Hello, I apologize for the experience you had with our service department. It's concerning to hear about the oversight and lack of communication regarding your vehicle's condition, especially given its importance to safety. We take these matters seriously and would like to address any discrepancies in charges or services performed. Please reach out so we can make this right for you. Thank you, Brockman Allen - Service Manager - brockmanallen@lithia.com
Frequently asked questions about Lithia Nissan of Eugene
How is Lithia Nissan of Eugene rated?
Lithia Nissan of Eugene has a 4.4 star rating with 2,698 reviews.
When is Lithia Nissan of Eugene open?
Lithia Nissan of Eugene is open now. It will close at 7:00 p.m.