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Lithia Nissan of Fresno
- Fresno, CA
About this business
Location details
5580 N Blackstone Ave, Fresno, CA, 93710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Salesman fine. Detailer failed horribly. Left engine parts in trunk. Didn't put mats back in car and carpets not vacuumed so delivered in poor condition for being freshly detailed
Business response:
Thank you for sharing your feedback with us. We're sorry to hear about the detailing issues and appreciate you bringing this to our attention at Lithia Nissan of Fresno. We'll address these concerns promptly, as we strive for a better experience next time! Please reach out to me if there is anything you would like to further discuss. Rajneesh Vasudev - General Sales Manager - rajneeshvasudev@lithia.com
Scheduled a test drive for the following day. Explained to the Sales Manager "A" that it'll take me 2.5 hours to get there. Arrived today only to be told the truck has been sold the day prior. No communication at all and wasted 5 hours of driving and not to mention my gas. Least he could of done was offer me a gas card and breakfast. Very unprofessional and bad business. And to top it off I receive an email saying the truck is still available. Are you joking. I called the dealer afterwards and the receptionist tells me it's ... read more
Business response:
I'm truly sorry to hear about your experience and the lack of communication you encountered. It's disappointing that we didn't meet expectations, especially after such a long drive. We strive for transparency and professionalism, so this feedback is concerning. Please reach out if you'd like to discuss further or have any other questions or concerns; we're here to help make things right. Thank you. Moose Pohyar - General Manager - mustafamoosepohyar@lithia.com
Mike Largent refused to adequately repair my vehicle because I presented a coupon. He and Tanner Lawson were the two I talked with and they became upset when negotiating the prices to have work recommendations started on the vehicle. I usually get price gauged when I go to get my car serviced, but never dealt with Tanner yelling at me to get out his office and the unprofessionalism of Mike who literally lied to my face saying shuttles don't run to my address after I was taken home by a shuttle when i dropped the car off to M... read more
Business response:
Hello, While our team was hopeful to resolve your concerns and earn back your business, due to the level of communication you have brought forth, and with the safety of our team in mind, we are no longer able to continue communication with you. For any further assistance please reach out to lithiacares@lithia.com.
It would be nice if service would be provided when our appointment was scheduled for, instead of a hour later. Why schedule appointments when you can’t keep them. We always arrive at least 15 minutes early.
Business response:
Jon, Our team would like to thank you for allowing us to serve you, as we appreciate your business. We regret that you experienced an extended wait time, and would like the opportunity to discuss this with you further. Please reach out to me at your convenience. We hope to have the opportunity to serve you again. Michael L'Argent - Service Manager - 559-440-7900
I was given a flash drive the was suppose to contain all purchase documents I signed. The flash drive was empty. Now three weeks later and I still do not have any purchase documents. I have had multiple people tell me they would take care of getting me the documents but nobody has followed through. I was promised a second key FOB and owner's manual but I have not received either one.
Business response:
Hello, thank you for bringing your experience with obtaining your purchase documents, owner's manual and key fob to my attention. I would like to apologize for any inconvenience this has caused, and am committed to resolving this matter promptly. Please reach out at your earliest convenience so we can ensure you receive everything as agreed upon. Thank you, Moose Pohyar General Manager mustafamoosepohyar@lithia.com
My car left leaking oil after getting a oil change. Mechanic didn't do hes job right.
Business response:
Hi, We regret to hear about the details of your recent visit. We understand your frustration and would like to help. We would like the opportunity to look into this further, please contact me at your earliest convenience. Michael L'Argent - Service Manager - 559-440-7900
DO NOT BUY FROM HERE. This experience has been a nightmare from the beginning. The car I was interested in was listed for 16k, and that was the price we agreed on. I was financed and drove the car home. A couple of days later I got the finance paperwork and was actually financed for almost 21k. Lithia might come back and say Well, you signed the paperwork. Yeah, because I trusted you to get it right and not take advantage of me. Why would I buy a 4 year old car for $2000 less than a brand new one of the same model? Then, 2 m... read more
Business response:
Hi Andrew, I regret to see you feel this way about our team following your recent purchase. When time allows, the opportunity to learn more about your experience, and how it could have been improved, would be greatly appreciated. Please consider reaching out to me using the contact below. I hope to hear from you soon. Rosie Dean - Sales Manager - 559-440-7935
Esperanza or “Espe” as they call her at Lithia Nissan Fresno, was unprofessional, not knowledgeable at all & explained things horribly. Aside from that she pushed items as “included with the price” when really they were additional charges. & let me not get to her email responses… the grammar & the way she words things proves she doesn’t know what she’s talking about. Do not recommend this salesperson nor this dealership AT ALL! Horrible service, horrible management, no one ever knows what’s going on, finance people will add ... read more
Business response:
Hi Margarita, It is unfortunate to hear this was your experience with our team. I am interested to hear more information about your visit. At your convenience, please reach out to me. We hope to provide better service to you in the future. Rosie Dean - Sales Manager - 559-440-7935
Bought a used truck from them and had it shipped to Colorado where I live. Truck arrived with the A/C and rear door electric window not working! Let them know about the problems many times, but they stopped communicating with me! Don't buy a vehicle there an try to register out of state! They issued a California Title when I told them I lived in Colorado? Been 4 months and still trying to get the truck registered in my name! I have purchased many vehicles from out of state in the past, and never had any issues! Worst expeire... read more
Business response:
Hello, we are sorry to read about your dissatisfaction. We want to turn this experience around for you. I have left my contact information below in hope that you’ll reach out to me directly to tell me more about your visit. I look forward to speaking with you and earning your trust back. Rajneesh Vasudev Sales Desk Manager rvasudev@lithia.com
Frequently asked questions about Lithia Nissan of Fresno
How is Lithia Nissan of Fresno rated?
Lithia Nissan of Fresno has a 4.3 star rating with 4,019 reviews.
When is Lithia Nissan of Fresno open?
Lithia Nissan of Fresno is open now. It will close at 8:00 p.m.