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Lithia Nissan of Fresno
- Car Dealers
- Fresno, CA
About this business
Location details
5580 N Blackstone Ave, Fresno, CA, 93710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I have a lifetime oil change through Lithia. I came to get a routine oil change and was told it would take no longer than an hour and a half. THREE hours later I was told my drain plug had been stripped (which was caused by them). No one communicated with me and I had to be the one to ask what was going on. Will not be coming back. Very frustrated.
Business response:
JC, I regret to hear of your dissatisfaction, extended wait time, and the level of communication you received. Our team is dedicated to providing excellent service, and we're sorry to hear we missed the mark with your recent experience. Please consider reaching out to me so that I restore your confidence in our team. We hope to continue serving you. Michael L'Argent michaellargent@lithia.com Service Manager
Felt like the dealer was trying to get us to pay for extra stuff that we did not want. Had ask to not do the Swatt(lo jack) and the glass coat. Was told they can't and its mandatory. Seems odd.
Business response:
Hi Emerson, I am sorry we did not present you with an offer to your liking. The market does change, so we price based on current conditions in the new and used car market. We appreciate your past business with us and apologize that the offer did not work out. We hope to serve you again one day. Victor Ochoa vochoa@lithia.com General Sales Manager
This place will try and scam you and had the worst experience when I bought my car here will never go back
Business response:
Hello, Thank you for taking the time to alert us of your concern. Every customer that presents us with the opportunity to earn their business deserves a first-class experience and it regrettable to learn we have a fallen short of that with you. I can assure you that this is not an accurate representation of the type of experience we strive to provide all our valued customers, like yourself. I would like to speak with you regarding the details of this experience and hopefully regain your trust in our team. Please reach out to... read more
Not a so good experience…. spent 5 minutes waiting for a rep to pull a specific car I saw online to the front for me to view, they got me to only walk me around the entire lot asking if I like this car or that car (plus I didn’t see that car I was inquiring about on the lot). I informed the rep I was only interested in the one I came to see. Was told to wait again and that a manager was going to pull it out for me. They had me wait for 10-15 minutes and I had enough and started walking back to my car. I noticed the sales rep... read more
Business response:
Hi Matt, Every customer that presents us with the opportunity to earn their business deserves a five-star experience, and it is regrettable to learn your recent experience with our team was less than that. I would like the discuss the details of this experience with you and assure you this is not an accurate representation of the first-class experience we provide. Please reach out to me directly at your earliest convenience. I look forward to speaking with you soon. Victor Ochoa vochoa@lithia.com General Sales Manager
All I can say is all the way from the top from management to salesman there is no communication no structure and basically no people skills and if you don’t get it in writing they will lie to you!!! Never going back neither should you!!!! Beware
Business response:
Hi, Thank you for taking the time to leave us feedback regarding your most recent visit with us. Every customer that presents us with an opportunity to earn their business deserves a five-star experience. I am sorry to hear you feel as though you did not receive that from our team. When you have a moment please reach out to me to discuss the details of this experience. Victor Ochoa vochoa@lithia.com General Sales Manager
This place was the worst experience I've had with a car dealership I went in there wanted to spend just a certain amount they doubled it bamboozled me and when I got to my senses the next day they wouldn't even return my car bad business just bad customer service sold me a cracked windshield even haven't got back to me to replace it The crustiest engine compartment I was so stupid but they played me and took full advantage of my ignorance never would I go there or recommend anyone to go there again
Business response:
Hello, We appreciate you taking the time to leave constructive feedback regarding your most recent visit with team. Though we stand behind the evaluation our team provides prior to us making pre-owned vehicles available, it is regrettable to learn of your experience. We do apologize for any inconvenience this may have caused you. At your convenience please contact me to discuss this experience in further detail. Victor Ochoa vochoa@lithia.com General Sales Manager
Shadiest Car dealership I've ever been too. Listed an amazing price on the website for the vehicle I wanted. Went in to drive and purchase. AFTER they had already ran my credit and had me sign for intent to purchase they showed me the actual price of the vehicle for a few thousand dollars more than listed BEFORE TAXES. When I told them that this was shady and predatory, Karo said "Well would you have come in if we didn't list that low price?" Don't go here! There are more honest dealerships that are competitively priced.
Business response:
Hello Victoria, Thank you for taking the time to alert us of your concerns. The experience you describe receiving is less than the first-class experience we strive to provide. I apologize for the miscommunication and any inconvenience this caused you. I would like to speak with you regarding this experience. Please reach out to me at your earliest convenience. Victor Ochoa vochoa@lithia.com General Sales Manager
Poor post purchase customer service. Salesperson offered post purchase service saying if I need anything else to “let him know”. I needed some information regarding the leasing company and he can’t be bothered with it. Either ignoring me or telling me to call someone else. Extremely dissatisfied.
Buying a vehicle with Driveway. com has been nothing short of miserable. The process began in early June, the vehicle did’t ship until late July and delivered August 1st! I was told it would come with temp tags, it didn’t. Driveway neglected to tell me that because the vehicle was shipped from CA it wouldn’t have temp tags. I received a 20 day plate from NH DMV. Anne at Driveway assured me that I would have the title before these expired. She also said the NH DMV will give a second temp plate if the title did not arrive, unt... read more
Frequently asked questions about Lithia Nissan of Fresno
How is Lithia Nissan of Fresno rated?
Lithia Nissan of Fresno has a 4.3 star rating with 4,019 reviews.
When is Lithia Nissan of Fresno open?
Lithia Nissan of Fresno is open now. It will close at 8:00 p.m.