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Lithia Nissan of Fresno
- Car Dealers
- Fresno, CA
About this business
Location details
5580 N Blackstone Ave, Fresno, CA, 93710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Dishonesty is the key word for this dealer. I had a..." Dishonesty is the key word for this dealer. I had a TrueCar certificate from them stating the final price of the car plus an $85 doc fee. I stated from before I showed up on their lot this plus tax and DMV fees was acceptable, but nothing else. They said they understand. When we went inside to do the paperwork, they had included LoJack and Glasscoat amongst other unwanted add ons for an addition of over$1500 to the price of the car. This is not an uncommon tactic for u... read more
Business response:
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jason Lowery- General Sales Manager
"To start with, I did not purchase a car from them at this..." To start with, I did not purchase a car from them at this time. I'm a repeat customer and I went in with a cash budget asking to look at a vehicle. They listed it in excellent condition and based their offer to me on that condition. This car was not anywhere near that condition. There was bumper damage, interior damage, and the transmission was working harder than it should have. The salesman tried to tell me that was because of the type of transmission that it w... read more
Business response:
Here at Lithia Nissan of Fresno, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Jason Lowery- General Sales Manager
"Liked my car, it has everything I need but I feel like I..." Liked my car, it has everything I need but I feel like I got ghosted after I bought the car. Parts and cleaning were promised and was told it would be taken care of. Upon calling several times directly to a manager and leaving voicemails no one knows what is going on and I have to tell my story over and over again. I even got in contact with the guy that sold my car via text. After several texts and calls I got minimal answers and I am left hanging. I live an hour... read more
Business response:
We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.
"Don’t visit expecting to use the KBB Instant Cash offer..." Don’t visit expecting to use the KBB Instant Cash offer from this dealer. They don’t actually participate properly, which I verified when I called KBB. It was escalated to Consumer Affairs at KBB. Don’t waste your time trying.
"I bought a brand new Nissan Rogue. They ran my credit..." I bought a brand new Nissan Rogue. They ran my credit and I also had made a big down payment. They could not find me a suv. I didn’t get no calls back or and helps out what’s going on. I had to drive to dealership to get answer. But still got no answers. Few days later I called Victor and he said we will return your money back but we can’t do anything about credit check. Its stupid that I paid them and still had to take time off to reach them, when it should be the o... read more
Business response:
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss the details of your time with us. Sincerely, Jason Lowery- General Sales Manager
"This dealership is incompetent and unresponsive. I bought..." This dealership is incompetent and unresponsive. I bought the truck in mid-November 2020 and still do not have license plates. The temporary registration/ plates expired on Feb. 9. When I purchased my truck, it was like a cluster f****. I told the sales people that I was interested in a particular truck and they kept trying to get me to buy a different one. They supposedly could not find a key to the truck I was interested in buying, then eventually found the key... read more
Business response:
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.
"traded in a vehicle to them and it took them over a month..." traded in a vehicle to them and it took them over a month to pay off my previous loan. I had to pay an additional month for a vehicle I didn't have any more and when I called them about it the manager Victor gave me attitude and hung up on me. Don't buy from them
Business response:
We have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the sales department to get in touch so we can work towards an understanding. Thank you. Sincerely, Jason Lowery- General Sales Manager
"I received the worst customer service here. They never..." I received the worst customer service here. They never updated me with my vehicle I would have to keep calling. They let me know that it would be about a week and that turned into a month. From there they ordered a part without my consent I had let them know that I did not want that fixed on my car yet they went and ordered that part without letting me know and that part is 1800 they never called me and asked me about it. I had called them about five times and they ... read more
Business response:
Cici, thank you so much for sharing your recent experience at Lithia Nissan of Fresno. We want every customer to have a positive experience, and the impression that you received from our dealership came short of our standards for service. Please contact us at your earliest convenience so that we can discuss your visit and work towards a resolution with you. We look forward to hearing from you soon. Sincerely, Larry Kirby- Service Manager
"Over all when we got there for our appt we were..." Over all when we got there for our appt we were approached asked if we could be helped I took us in the office at the questions that we needed what was wrong with the car He said it could be a sensor but I thought he said take three hours so we left at 11 and they called us at 12 that our car was doneSo they took care of the problem and got us in and out in record time and they also fix the rail on the bottom thank you again with you Nissan if fresno
Business response:
Hi, we're so glad to hear that you had an enjoyable experience with help from Michael. Thank you for taking the time to share it online. You're a valued customer and we’re looking forward to assisting you again in the future!
Frequently asked questions about Lithia Nissan of Fresno
How is Lithia Nissan of Fresno rated?
Lithia Nissan of Fresno has a 4.3 star rating with 4,019 reviews.
When is Lithia Nissan of Fresno open?
Lithia Nissan of Fresno is open now. It will close at 8:00 p.m.