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Lithia Nissan of Fresno
- Car Dealers
- Fresno, CA
About this business
Location details
5580 N Blackstone Ave, Fresno, CA, 93710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Buying a vehicle with Driveway. com has been nothing short of miserable. The process began in early June, the vehicle did’t ship until late July and delivered August 1st! I was told it would come with temp tags, it didn’t. Driveway neglected to tell me that because the vehicle was shipped from CA it wouldn’t have temp tags. I received a 20 day plate from NH DMV. Anne at Driveway assured me that I would have the title before these expired. She also said the NH DMV will give a second temp plate if the title did not arrive, unt... read more
Went in to look at a Nissan, when I asked the price they quoted it was around $17K. I had been looking around so I felt that was high. He then mentions he can work with me on the pricing. I ask for his card and say I’ll think about it. I wait, he doesn’t bring his card out, he brings his boss (I’m assuming). He starts questioning why I don’t want it now. I didn’t like their vibe they were so pushy! So I asked for their card, he had to go back in and actually get it this time and I left. Today, few days later, I see the same ... read more
This Dealer stated that Cars. com “devalues” their car prices. The car salesman wouldn’t give a number and asked what cars.com’s number was. After the test drive, the supervisor of the salesman stated the price is $10.000 over what was stated on cars.com. I am curious about where the initial price of $25,900 came from, considering blue book was listed between $20,000-23,000. As I was waking away due to the numbers not matching up, three Lithia Nissan members followed me out and tried to talk me I to buying the car by challen... read more
Business response:
Hello, Thank you for taking the time to leave us with your constructive feedback. I would like the opportunity to discuss the experience you describe receiving in greater detail and answer any questions you may have. Please feel free to reach out to me directly. Victor Ochoa vochoa@lithia.com General Sales Manager
Dealership is unorganized and everyone you talk to will give you a different answer. Every time you go in you will be given a different value for your trade in. Stay away!
Business response:
Hello, Thank you for taking the time to leave us with your feedback. I would like to apologize for the level of communication it sounds like you are receiving from our team. I can assure you this not the five-star customer experience we strive to provide. Please feel free to reach out to me directly and I would be happy to answer any question you may have. Victor Ochoa vochoa@lithia.com General Sales Manager
"I continue to have more problems from purchasing a used..." I continue to have more problems from purchasing a used car from this dealership. Yesterday, I received a toll violation on the car I traded in on Sept 30, 2021. That car is still registered in my name. The dealership did not sent in the transfer paperwork to DMV.
Business response:
We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Victor Ochoa- General Sales Manager
"I just delt with them thru driveway ... They have jerked..." I just delt with them thru driveway ... They have jerked me around about the sale the registration the mechanics &my registration. I have a car for over a month they never gave me tem plates still haven't registered my car I need plates to drive it . I am paying my first car payment & can't drive the car . I'm so disappointed & disgusted with these dealership . If u want to be screwed this is your place. I will tell anyone that will listen & post in every forum ..... read more
Business response:
We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Ash Desai- General Manager
"Don't buy a used car from this dealer. I bought a used..." Don't buy a used car from this dealer. I bought a used SUV less than a month ago. Many codes show car has mechanical issues. Dealer wouldn't do anything other than take it as a trade in for 4k less than I paid for it. Very dishonest place.
Business response:
Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Sincerely, Ash Desai- General Manager
"I purchased I car in May 2021. Transmission went out..." I purchased I car in May 2021. Transmission went out August 2021. I called and talked to several employees including managers. Nothing was done about. They sold me a bad car!! How did it pass your inspection prior to selling it to me?? I had to pay $3,500 to get a new transmission. I will never purchase a vehicle from here nor recommend you. Absolutely unacceptable.
Business response:
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Larry Kirby- Service Manager
"They had our Titan for 4 days and didn’t complete the..." They had our Titan for 4 days and didn’t complete the minor repairs needed, and did not communicate at all. I took the truck in on Tuesday am and found out when I was finally able to reach them on Friday that they didn’t do all of the repairs.
Business response:
We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Larry Kirby- Service Manager
Frequently asked questions about Lithia Nissan of Fresno
How is Lithia Nissan of Fresno rated?
Lithia Nissan of Fresno has a 4.3 star rating with 4,019 reviews.
When is Lithia Nissan of Fresno open?
Lithia Nissan of Fresno is open now. It will close at 8:00 p.m.