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Lockhart Cadillac
- Automotive
- Fishers, IN
About this business
Location details
9265 East 126th St, Fishers, IN, 46038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 6:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 6:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedOne of the worst dealers I have ever dealt with. Reminds me of the dealers in Cicero ave in Chicago. Lying, no calling back, rude, hanging up on you. Read the 4 and 5 star reviews they are obviously fake.
RecommendedThe worst customer service I have ever experienced. When the car I purchased from Lockhart just three weeks prior had mechanical issues the people in the service department, and especially a particular salesperson were extremely rude, denying any responsibility in making the necessary repairs. Yes, it is understood that used cars come as is, however Lockhart boasts that their used cars go through a very extensive inspection prior to hitting their lots. Turns out, the inspections are not so extensive after all. A particular p... read more
Business response:
Please email jfox@lockhartcadillac.com so we can better assist you.
Service sucks. An hour and a half...so far...for an oil change balance and rotate.
Business response:
We are sorry that we could not provide a 5 Star experience. Please email jfox@lockhartcadillac.com so we can better assist you.
The absolute worst customer service I’ve ever had the displeasure of dealing with. Bought a car off of them 2 months ago and the technician misdiagnosed an issue with the car. Ended up needing $8000 worth of work to fix so I had to sell the car within 2 months. I’m still waiting on the title work for said car, but nobody can call me back and give me an update or an excuse as to why I’m still waiting. Never shop for a vehicle here. Especially used. Their techs guess at the issues and customers get screwed over.
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed.
Offered 8-9k less than two other dealerships on a trade. It took two days to get a document to me that should have taken about 20-30 minutes to do. Wouldn’t do business with them ever.
Business response:
Brandon, Unfortunately we were never able to see the vehicle in person. We do know that the vehicle does have a ding on the carfax. Should you want a second appraisal from Lockhart Cadillac, we recommend that you bring the vehicle to us. If anything additional can be done, we will definitely try our best. If you need additional help...please email Jason Fox jfox@lockhartcadillac.com
RecommendedRecanting my review: 3 months later I’m finding more and more hi g wrong with the car and I either have to chase someone down to speak with or they are ZERO help at all. Christina was great but the sales team SUCKS. Once you drive off they truly could care less. Great customer service! Christina is soooo AMAZING! So happy with my choice to go with them!
Business response:
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Kyle Luther, kluther@lockhartcadillac.com
Bought a vehicle for my 17 yo daughter on 6/12 at the Greenwood location. We never received the title and the paper plates are almost expired so we had to call and inquire with them regarding this delay. Gentleman by the name of Jeff who identified himself as the General Manager contacted us and said there was nothing they could do about the delay although it was their responsibility to get us the paperwork. Furthermore he stated, “there are a lot of people driving on expired tags right now. If your daughter gets pulled over... read more
Business response:
Our team has acknowledged this review.
Drove an hour and a half after verifying that they had the XT5 available to see. Arrived and told that they had the vehicle but could not show or sell. Sent us on our way. Another hour and a half later I am fumed. Should have offered to compensate us or something. Very unprofessional.
Our car sat at the Greenwood dealer for almost 3 weeks and we got it back in worse condition. and were told it's our responsibility to pay for the shattered screen that happened there. I cant believe how bad their quality is. We will never buy a Cadillac again and we have easily convinced many people not to buy one either and will continue to do so. And not to mention, no one has returned our calls since this happened. Terrible place and car.
Business response:
Amy, thank you for taking the time to provide this feedback. Please contact me so we can discuss this further and work toward a positive direction together. Sincerely, Kyle Luther, kluther@lockhartcadillac.com
Frequently asked questions about Lockhart Cadillac
How is Lockhart Cadillac rated?
Lockhart Cadillac has a 4.6 star rating with 3,251 reviews.
When is Lockhart Cadillac open?
Lockhart Cadillac is closed now. It will open tomorrow at 9:00 a.m.