Londonderry Dodge Chrysler Jeep Ram

Kevin S. 

on Birdeye

7 years ago

Rob Gill my sales person was AWESOME. The rest of the process was not good . I was told that the vehicle I was choosing was tech sound . Well I drove it home over night and when I came back the next day . Things were not good , I listed several things wrong with it the manager had lots of answer but solved nothing . I then found out that you were going off of a dealer that the car came from .was not from your stock. I guest I just lost a lot of trust in your dealership. From what the finance team said to me every thing wa... read more

Blake S. 

on Birdeye

7 years ago

they finished my recall repairs and fixed exhaust manifold gaskets and 2 tire repairs in a timely manner 

PATTY A. 

on Birdeye

7 years ago

I said I would rate you well on Google maps but also here! I was contacted a day before Bessy's appointment, brought in early and treated with kindness and respect during the time I waited. And that wasn't even long! Your dealership should be training others in the Edmonton area that do not have this quality of service! 

Kerri B. 

on Birdeye

7 years ago

Well I was told that it was a "courtesy" inspection and then you proceed to tell me that now I have to come back to get my tires re-tourqued because you took them off. My check engine light is now on and you want me to pay you 120 to find out what the problem is when you are the ones that caused it to come on. You now tell me there is a leak but for the low price of 274. you can fix it as it doesn't fall under Warranty. No thanks 

Abraham K. 

on Birdeye

7 years ago

I TRADED IN MY 2013 SANTE FE OWING 2500 & WAS TOLD I WAS APPROVE ON THE TRUCK I WANTED & COME IN ONLY TO BE TALKED INTO BUYING A CHRYSLER 300 ! AS AN UNSATIFIED CUSTOMER FROM DAY 1 IM THEN TOLD THAT YOU CANT DO ANYTHING FOR ME & NOW I OWE 44000 & STILL DONT HAVE WHAT I WANT ! NICE SALESMEN & STAFF BUT THE SALE IS MORE IMPORTANT THAN SATISFYING THE CUSTOMER ! ABRAHAM KELLY ! 😣 

Lou A. 

on Birdeye

7 years ago

Disappointed with total buying experience 1. I told manager I would not pay for Admin. fee $395 or tire levy $20...he insisted that he would back amounts off, Justin tried to explain process I am not convinced that happened 2. When I picked up vehicle I was told by Ken in sales that the cargo cover was not included in package...called Justin next morning and he agreed that unit came with package and ordered merchandise ,will take three weeks(Not Happy) . 3.Not impressed with Babak Shams sales pitch regarding Platinum Protect... read more

RICHARD BEV P. 

on Birdeye

7 years ago

Problems with the oil pressure on a test drive. Red flag!! Didn’t live up to our understanding of the telephone conversation prior to our visit. Obvious miscommunication. Not able to give us a suitable trade in value 

JANELLE S. 

on Birdeye

7 years ago

Was told I had an alignment issue and both front tires were low tread on my pace of mind inspection and needed to be replaced. In conversation with service writer darryl ot was agreed to have quote given and to not rotate tires as rear tires already had better thread. But when picked up vehicle they had but the bald tires on rear. Very angry about this. Was gonna get tired from u guys once I got paid but I'm shocked. It is a safety issue to rotate the bald tires onto the back of a 4x4 vehicle. 

Kathryn C. 

on Birdeye

7 years ago

The customer service when dealing with the oil change was excellent. I was having trouble with my key FOBs so was directed to the parts department. They had been working intermittently so wanted to get the batteries changed. The lady in the parts department changed the battery in the one I had with me and when I returned to my vehicle, it was not working at all. The vehicle was reading “ Key has left the vehicle. I returned to the parts dept and she said the fobs needed replacing. I asked if the batteryshe put in could be th... read more