Lyle House Care Home - Country Court

Diana K 

on Carehome.co.uk

9 years ago

The staff, under their excellent manager, are providing very good care for my husband. I know that he is not always easy, but they treat him with respect and patience and show real concern for his condition. 

William W 

on Carehome.co.uk

10 years ago

I find the staff helpful and caring. My dad is happy and well cared for. The food is good and the home comfortable. He receives good medical care and all his needs are met. 

M J 

on Carehome.co.uk

10 years ago

A really pleasant home that offers personal and individual care. Staff are always welcoming, kind and helpful. 

Jo P 

on Carehome.co.uk

10 years ago

The manager and her team provided great care for my mother. They were very welcoming and caring making sure my mother was comfortable and happy, my mother is naturally anxious and this was her first time away from her own home. The team ensured she was comfortable and helped her make friends with the other residents. My mother settled in very quickly. The team also upheld the home's standards very well, keeping me informed at all times and taking prompt action when needed. The home itself is clean and bright and a very calm ... read more

Deborah C 

on Carehome.co.uk

10 years ago

Since the home was taken over by a new provider there has been many changes with staff leaving and recruitment appeared difficult, this agency staff have been employed which can affect the continuity of care and the greater understanding of residents. Staff very kind and thoughtful and have looked after my father well and have a keen understanding of dementia care. My family are happy with the care my father receives and trust their knowledge and judgement - all are most supportive. Home manager and all staff are professiona... read more

C P 

on Carehome.co.uk

a year ago

Mum has been at Lyle House since January and the lift has been out of action twice leaving her and others stranded on the third floor, one lift for seventy residents and staff is inadequate. Poor communication with staff. Lengthy waits for medical issues to be addressed. Total lack of engagement from staff with residents (often seen on their phones - not leading activities). Manager and her deputy have been quick to respond to complaints but impossible for them to oversee true picture daily. I have found dirty clothes put ba... read more

Vernon B 

on Carehome.co.uk

2 years ago

Lyle House tries to maintain an adequate level of staff, but like all institutions experience shortages at times due to personnel leaving to cut travel times, or earn a little more. This has resulted in difficulties with home managers. The lack of a regular receptionist means others have to cover. This must lead to staff stress. So sometimes I do have difficulty understanding what some staff are saying due to their speech patterns, and my partial deafness.