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207 Arabella Drive, London, SW15 5LH, United Kingdom
Get directionsThe management and staff are professional and approachable. I have found them to be responsive and supportive to any issues that my sister may have. Overall, the care home seems to be run efficiently and the facilities are clean and well maintained. I am particularly impressed with the staff and I hope that the care home is able to retain and attract quality staff (at all levels) and reward them appropriately for their hard work. I believe that competent and motivated staff and good facilities will be key to the ongoing succ... read more
Business response:
Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your sister, it is our pleasure to care for her. She always brightens our day with a warm hello and a smile! Thank you for the lovely words for our staff - we will ensure they are passed on!
My mum is cared for and safe, so overall I think Lyle House Care Home is a good home, with decent facilities. Ideally, I would like to see more activities for the residents, but it’s a small team so I know they do what they can.
Business response:
Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your mum, it is our pleasure to care for her. Our activities team will take your feedback on board and will try their best to provide more activities on their weekly planner.
Since my mother has been a resident at Lyle House the care she has received has been excellent. The staff always have time to stop and enquire as to how she is feeling, and when family members visit, they always make us feel comfortable and part of the family. For mum's 95th birthday last year, they arranged a private birthday party and could not do enough to accommodate all our needs. The management team are also very helpful and does whatever is needed to make life as easy as possible for residents and family. I would reco... read more
Business response:
Thank you for taking the time to leave a review for Lyle House Care Home. It is our pleasure to care for your mother as part of our family here at Lyle House, and we are delighted to hear how happy you were with our birthday party for her.
My mum has been a resident of Lyle House Care Home since November 2020. There have been consistent challenges during the period she has lived there, both from the Covid19 pandemic and with her own health challenges. Throughout this time, I have always found the staff to be kind, caring and very helpful. The home itself is very nice. It is modern and attractive with very good facilities.
Business response:
Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your mum, it is our pleasure to care for her. She is so kind and we love to reminisce with her over a cup of tea!
My aunt loves it at Lyle House. My aunt has gone from not wanting to go to the care home to please can I stay as everything is lovely, especially the staff. She has made friends and is so happy. It has given me peace of mind to see her so settled. Just like to say a big thank you to everyone at Lyle House.
Business response:
Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your aunt, it is our pleasure to care for her. She is such a wonderful woman and adds a lot of warmth to our home!
My husband spent two weeks respite care at Lyle House while I was on holiday with my daughter. His room was very good and the staff excellent. They were very accommodating when I had to change his arrival time due to problems with the ambulance transfer from home. He was very well cared for. The staff kept me fully informed about everything. They made me feel totally confident that he was in good hands while I was away. I will certainly use Lyle House for future respite care
Business response:
Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your husband, it was our pleasure to care for him during his resite stay and we look forward to welcoming him back in the future.
Sadly for mum after 77 years in the home she married in, and had her 5 children in, she had to move into Lyle House but wow what a great move mum is well cared for looks healthy, and is no longer lonely. She loves the dancing and bingo we love we can visit anytime and all the staff are caring and friendly
I had to access a care home urgently for my uncle who was a high risk as he had not been looking after himself. I contacted Lyle House and explained the situation and they couldn't have been more helpful and understanding. After a rapid telephone assessment, a short-term admission was arranged for the same day. The staff were faultless and looked after him exceptionally well for two weeks. Thank you.
Business response:
Thank you for taking the time to leave a review for Lyle House Care Home, we are delighted that we were able to step in and help care for your uncle when he needed a period of respite care. I will pass your thanks on to our care team.
My father has been in Lyle House since February 2021. Since then he has never looked better. He is 90yrs old but still full of fun. All the care staff know him and greet him and he responds with genuine happiness. What made it clear how happy he is was when after a trip out to lunch I pulled up outside and he said "home sweet home". My father is always happy to see me but equally happy to say goodbye! His room is always immaculate and any queries I've had regarding anything to do with my father is quickly answered and resolv... read more
Business response:
Thank you for taking the time to write a review for Lyle House Care Home. We are very pleased to hear how happy you are with our care of your father and it's always a pleasure to know when our residents feel relaxed and at home with us. It is our privilege to care for your father as part of our family here at Lyle House.
Lyle House Care Home - Country Court has a 4.6 star rating with 78 reviews.
Lyle House Care Home - Country Court is open now. It is open 24/7.