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Madison Reed Hair Color Bar Palo Alto
- Hair Salons
- Palo Alto, CA
About this business
Location details
132 Stanford Shopping Center, Palo Alto, CA, 94304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
the service was nice ,they were able to accommodate me same day, which was really nice because the app and the phone line was not working. I wanted a service to tone down my highlights which I think they were able to do but I think they weren't very specific on the pricing cause I didn't know they were going to charge me an additional $10 for toner as my hair is mid length it's not very long. Everyone in the salon was very kind and I think they did a good job. They could have done a better job explaining what they were go... read more
Business response:
Hi Shima, thank you for taking the time to send us this feedback. We are so sorry to hear about the communcation with our staff, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I have been going to Madison Reed salon's in different states for over a year, and this location was my favorite one! Lisa was amazing! Very detailed oriented, super informative, and extremely friendly! I'm hoping they will open a salon where I live (Boise, ID), but until then, I'll be coming here for my root touch ups! Thank you, Lisa, for being so awesome!! And if you are thinking about getting the membership, it's soooo worth it! Best concept and hair products for those who don't need a cut and style with every root touch... read more
Business response:
Thank you for sharing your fabulous feedback for Lisa at Madison Reed, Cynthia! We appreciate you and look forward to seeing you again for another 5-star experience- and bring a friend along! Get $15 off your next service or online order when you refer a friend, visit madison-reed.com/refer to get started.
Took my mom to get her hair colored and our experience was wonderful. Lisa worked on my mom's hair and she was very nice, warm, patient, knowledgeable and friendly. I can't say enough nice things about our experience. My mom walked out feeling beyond gorgeous. Thank you.
Business response:
Thank you for sharing your fabulous feedback for Madison Reed, Karena! We appreciate you are so happy your mom enjoyed her service, and look forward to seeing her again for another 5-star experience- let her know she can bring a friend along! Get $15 off her next service or online order when she refers a friend, visit madison-reed.com/refer to get started.
My hair is always in good hands at Madison Reed, I love the color and it stays. I highly recommend giving it a try.
Business response:
Thank you for the fantastic review for Madison Reed, M S.! It makes us so happy to hear that your hair is always in good hands at Madison Reed - you are what we’re all about! We can’t wait to see you again soon for another stellar experience - and bring a friend along! Get $15 off your next service or online order when you refer a friend, visit madison-reed.com/refer to get started.
Great 1st visit. Very professional and outstanding customer service. Very happy with the service! They should add the blow dry to the service. I will be back.
Business response:
Thank you for sharing your fabulous feedback about your first visit to Madison Reed, Suzanne! We appreciate you and look forward to seeing you again for another 5-star experience- and bring a friend along! Get $15 off your next service or online order when you refer a friend, visit madison-reed.com/refer to get started.
I had an awesome first experience at Madison Reed with Lisa (the manager) coloring my hair. All the staff were very professional, courteous, and kind. I was bracing myself for a sales pitch but it never came. They were chatty with the ladies who wanted to chat and with folks like me who need a break from chatting, that was fine too. I had to rush out with wet hair not realizing how long the process was going to take, probably because I have super dark Asian hair that took longer to lighten. The result is exactly what I was ... read more
Business response:
Thank you for taking the time to share your amazing Madison Reed experience, Kristine! We'll be sure to pass along your kind words to Lisa so we can share the love! It will make their day to hear that you had a great first visit and love your hair color. We look forward to seeing you again soon- and we’d love to have you bring a friend along! Get $15 off your next service or online order when you refer a friend, visit madison-reed.com/refer to get started.
Color was fine but because I didn't know you had to ADD a blowout .... When I was done with the color and shampoo, they sent me to blow dry my own hair. I begged to please have someone do it and I would pay because I didn't realize that I had to add it... And I was told they were about to have a staff meeting and no one was available. Then I proceeded to dry my own hair and watch at least 6 to 7 employees sit around and watch me. The manager told me they were off the clock and it was infuriating. I have a big trip and I'm ho... read more
Business response:
Hi Martine, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Why are they charging a "Membership" tax on hair coloring service? That's misleading. Gosh my experience with the mail order was shady too. Maybe stop trying to "take advantage " of your customers. Your hair color is wonderful
Business response:
Hi Katie, Thank you for taking the time to share your feedback, and we truly appreciate the kind words about our hair color. We’d like to clarify the concern regarding taxes. Any tax applied to services or memberships is determined by state and local tax regulations, not by Madison Reed. These amounts are mandated by city and state authorities, and we are required to collect and remit them accordingly. We do not have the ability to add, remove, or adjust taxes outside of those regulations. We’re sorry to hear that parts of ... read more
Do not come here! Save your time and go to an actual salon, because the stylists here admitted that they are not even a proper salon. Do not advertise highlights on your website if you actually cannot do it, or make a note that you barely have any colors for people to choose from, so people do not waste their time. They told me they couldn't do light highlights as if my hair was the problem, but they simply don't have elite hair skills and lack products as well as competency. They will not answer the phone, so good luck tryi... read more
Business response:
Hi Maya, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Frequently asked questions about Madison Reed Hair Color Bar Palo Alto
How is Madison Reed Hair Color Bar Palo Alto rated?
Madison Reed Hair Color Bar Palo Alto has a 3.9 star rating with 111 reviews.
When is Madison Reed Hair Color Bar Palo Alto open?
Madison Reed Hair Color Bar Palo Alto is closed now. It will open tomorrow at 10:00 a.m.