Madison Reed Hair Color Bar Palo Alto

Kristine Y. 

on Yelp

2 years ago

I had an awesome first experience at Madison Reed with Lisa (the manager) coloring my hair. All the staff were very professional, courteous, and kind. I was bracing myself for a sales pitch but it never came. They were chatty with the ladies who wanted to chat and with folks like me who need a break from chatting, that was fine too. I had to rush out with wet hair not realizing how long the process was going to take, probably because I have super dark Asian hair that took longer to lighten. The result is exactly what I was ... read more

R Janet N. 

on Yelp

3 months ago

my credit card was charged without my permission for no services rendered or product purchased. very strange fraudulent activity. I have reported this behavior and waiting for refund and explanation. 

Martine K. 

on Yelp

4 months ago

Color was fine but because I didn't know you had to ADD a blowout .... When I was done with the color and shampoo, they sent me to blow dry my own hair. I begged to please have someone do it and I would pay because I didn't realize that I had to add it... And I was told they were about to have a staff meeting and no one was available. Then I proceeded to dry my own hair and watch at least 6 to 7 employees sit around and watch me. The manager told me they were off the clock and it was infuriating. I have a big trip and I'm ho... read more

Katie O. 

on Yelp

6 months ago

Why are they charging a "Membership" tax on hair coloring service? That's misleading. Gosh my experience with the mail order was shady too. Maybe stop trying to "take advantage " of your customers. Your hair color is wonderful 

Maya 

on Yelp

6 months ago

Do not come here! Save your time and go to an actual salon, because the stylists here admitted that they are not even a proper salon. Do not advertise highlights on your website if you actually cannot do it, or make a note that you barely have any colors for people to choose from, so people do not waste their time. They told me they couldn't do light highlights as if my hair was the problem, but they simply don't have elite hair skills and lack products as well as competency. They will not answer the phone, so good luck tryi... read more

Sara V. 

on Yelp

a year ago

First, please do not answer by saying " We cannot find your account" This review if for you to read and hopefully improve on the service. - Getting there on time. If you are 10 minutes late they will not take you ( and BTW there is no way to contact them via phone), but they will not hesitate to make you wait even 30 min before servicing you. Even if you have an appt. The law should be equal for all. - In general the staff is pretty rude. They will not accomodate your requests, even a simple one. - Make sure after your c... read more

Jake R. 

on Yelp

a year ago

Please tell your hair colorists not to breath down our neck when it's time to check out and we need to leave tips. It's very unprofessional on their party and uncomfortable for the client's part, especially at times when they don't deserve a good tip. 

Anonymous A. 

on Yelp

a year ago

Rude staff does not accommodate to clients and questions. They are rude and if you are rude back to them they don't like it. Have weird policies and don't care if customers are unhappy. have faced rude behavior many times. Stay Away from this treatment. If you reach 10 mins after scheduled time for your appointment they say you are late. That's ridiculous. Also they didn't offer any water to me. I will never go here again . Also had a lot of color show up on my forehead after the service , never happened before. 

Sonia R. 

on Yelp

a year ago

Walked in waited to be helped to pick out a color to take home. 20 minutes no help, no hello - nothing!