Madison Reed Hair Color Bar Palo Alto

4.0

Hair Salons
Palo Alto, CA

About this business

Beauty Hair Salons

Location details

132 Stanford Shopping Center, Palo Alto, CA, 94304, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 7:00 p.m.
Tue	10:00 a.m. to 7:00 p.m.
Wed	10:00 a.m. to 7:00 p.m.
Thu	10:00 a.m. to 7:00 p.m.
Fri	10:00 a.m. to 7:00 p.m.
Sat	10:00 a.m. to 7:00 p.m.
Sun	11:00 a.m. to 6:00 p.m.

4.0133 reviews

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Daiana N.

2 years ago

Booked an appointment but they cancelled it though text message a few days before. Couldn't get through via phone, so tried to reschedule through texting where they let me know the next avaliable appointment was 3 weeks out. After confirming my preferred time they stopped texting me back even though I asked if my appointment was confirmed several times. Overall bad experience and I will book somewhere else.

Business response:

Hi Daiana, thank you for taking the time to send us this feedback. We are so sorry to hear about the difficulty reaching us and rescheduling your appointment, and we want to make this right. Our team will be reaching out to you shortly to take care of you.

Tati S.

2 years ago

I never give bad reviews but this place deserves one. I was booked for a 1 pm appointment I arrived at 1:10 exactly and they denied me service. I'm a mom, even making to the appointment is a big deal for anyone that's a mom, I am also pregnant 12 weeks but no call, no text and arriving 10 min right then she denied me service. I would think this company being run by women would understand how rare it is for someone to find time to book an appointment or at least give you 15 min gap like any restaurant, or the minimum text ... read more

Business response:

Hi Tati, thank you for taking the time to send us this feedback. We would like to apologize for your checking in experience, and for cancelling your appointment, and we want to make this right. Our team will be reaching out to you shortly to take care of you.

Linda H.

2 years ago

This was going to be my first experience with Madison Reed, and it was exciting to stop into the shop and buy a box of color. But when I got home, I saw that no instructions were included! So I called the phone number that came up in my google search to ask about instructions. I had to wait 25 long minutes until someone picked up. He finally told me he was in a central location, whatever that means. He emailed me a short of list of what to do--no photos, no help whatsoever. When I bought the box today, I also could not get t... read more

Business response:

Hi Linda, thank you for taking the time to send us this feedback. We would like to apologize for you not getting your instructions or physical receipt, and the long wait on the phone, we want to make this right. We’re unable to locate your account and are reaching out in a direct message to further assist. We hope we get the opportunity to make your next experience 5-star.

H C.

2 years ago

This is for negative stars. I called prior week and confirmed an appointment which I adjusted my Sunday for only to get just a caller id blocked call that went to voicemail less than 24 hours letting me know that the appointment was cancelled due to staffing issues and no call back number. I could of booked appointments elsewhere (now lost the opportunity) but thought I give Madison Reed a try since it was heavily advertised on Instagram. Now they charged me for the visit and no customer service to help remedy this situati... read more

Business response:

Hi H C, thank you for taking the time to send us this feedback. We would like to apologize for the late cancellation of your service, and we want to make this right. Our team will be reaching out to you shortly to take care of you.