Madison Reed Hair Color Bar Palo Alto

Cliff M. 

on Yelp

a year ago

The product stained my bedding and clothing. I have colored my hair for years and never had this happen. Also, I had a sealer applied after my hair was colored. Here is how it is described "High-performance professional boost locks in color in a 5-minute treatment" Doesn't look like it worked :-) The company said this is normal so you need to know. They company referred me to the "Limitation of Liability" section in our Terms and Conditions located at the bottom of the website. https://www.madison-reed.com/about/ter... read more

Veena G. 

on Yelp

a year ago

So here's my issue: The software payment system is probably devised strategically to mislead on their tipping system. There are usually two people who take care of you. One for color and one to wash. Again, perhaps as a strategy to allow for tips. At the point of payment, they display both names with a blank for tipping each person ( 18,20,25%) So if you don't pay attention, you end up paying 18-25 % per person,which is 36-50% tips in all. That's not all, the tips calculated and displayed includes all product you buy. S... read more

Maira C. 

on Yelp

a year ago

I want to start off by saying that all the staff were friendly however there was lack of communication. I showed my stylist a reference picture of what I wanted and I can say she gave me the opposite of what I wanted. I came in asking for natural highlights and left with orange stripes in my hair . I can say it wasn't very cutesy , very not demure . I feel like the 3:30 hours that I was there was a wait of time and money . I would not recommend booking at the Palo Alto location under staffed and product is left in your hair ... read more

Kate B. 

on Yelp

a year ago

I made an appointment to have some gray roots and faded ends colored to match my naturally light brown hair and get a deep conditioning treatment. After being presented with several options and photos, I agreed with their colorist that one photo best matched my light brown color of which she had taken photos. My hair is not thick, but it took her twice as much time as what I've experienced at other salons to apply the color. Then she told me she would be back in 32 min and I looked at my watch. Forty-five min later another... read more

Max M. 

on Yelp

a year ago

After I got root touch up 3 times, I realized that my hair was damaged a lot. Even if I apply the pricy treatment, it's too late. Then, the membership price went up. There is no point to go back again. 

K E. 

on Yelp

2 years ago

Do not recommend if you have dark hair and want neatly applied, professional looking hair color. Forgot to apply stain protector and had to be reminded. And stained the top of my forehead with brown hair color. They were able to remove some of it after a lot of rubbing with chemicals but now I have a very uneven stained hairline that looks sloppy. I have gotten my hair colored regularly (for 3+ years) at another nearby salon at a slightly *lower* price point (and have been getting my hair colored for 10+ years in general). I... read more

Fritzi L. 

on Yelp

2 years ago

I could not get them on the phone to make an appointment. I called several times and left a message every time. I consulted their on line calendar and no appointments were available all month! This business may be great but it's gone too far to the digital. If you are running a business, I'd like it if you would pick up the phone. 

ronadette c. 

on Yelp

2 years ago

Got to my appointment, was offered something to drink and opted for their coffee. When it came to talking about my hair, I found the ad on Ig and says they can do balayage , they're not able to lift my hair to blonde like I wanted ,I was told they can only lift it to like an orange color and not like the ad shown on ig which was totally disappointing and a waste of my time 

Angelica C. 

on Yelp

2 years ago

Where do I begin....i was so excited to find out that MR was opening up a location at the Stanford Mall. I was going to the Sunnyvale location for about 6 months in which I was not too happy about. Specifically, with their blow dry service. The hair brush that my technician used on me looked like a dog was chewing on it. After COVID, you would think replacing old and used hair brushes would be a priority. I also knew as soon as she brushed my hair that she was not skilled. I've been getting my hair done for over 30+ yea... read more