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Madison Reed Hair Color Bar Tustin

3.9

About this business

Location details

3003 El Camino Real, Tustin, CA, 92782, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
3.9199 reviews
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Celenia T.'s profile image
Celenia T. 
rating
4 years ago

I had my roots and toner done by Michelle and she was super nice, got the color right - and recommended a treatment to help my hair that was damaged by a different location. Grateful this location is here, plan on coming back regularly! 

Business response:

This just made our day, Celenia! Thank you for taking the time to share your experience. We look forward to seeing you again soon for another 5-star experience. Welcome to the Madison Reed family! 

Elizabeth S.'s profile image
Elizabeth S. 
rating
4 years ago

I went for the first time today because I wasn't happy with my color from my usual stylist. The staff was nice, on time and didn't really try to sell me anything extra but I opted for extra conditioner during my shampoo. I think they nailed the color. That being said it wasn't less expensive than my other hair stylist options especially without a blow dry. There was NO massage during my shampoo which they advertise. The colorist also never checked to see if my color took properly. So it's an ok alternative but not as good as... read more

Business response:

Hi Elizabeth, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Kelly L.'s profile image
Kelly L. 
rating
4 years ago

I love this place !!! I will never do my roots at home again. All the colorists are wonderful and the manager is beyond nice and helpful!! 

Yona P.'s profile image
Yona P. 
rating
5 years ago

I have been coloring my hair from the start of pandemic lockdown, this brand makes home coloring easy, so many color choices that can blend in so many shades. I especially love it doesn't smell so bad nor give tingly scalp sensation so I feel better using it even when my kid is around. I am so used to coloring my own hair now, I save more time and money and now they open this shop so I can quickly grab my next kit without paying for shipping. I wonder if the color advisor would be really helpful to find more accurate colo... read more

Mabel R.'s profile image
Mabel R. 
rating
2 months ago

I have a membership here and im going on 3 yrs of choosing this place for my root touch up. I decided to comment on here since their website and their app have no option to send a message or comment or even talk to a live person other than the salon. Sure I've had bad stains a bad hair rough wash you feel the effort is not there before. Unfortunately I'll tip less to those who dont put the effort in the service they're providing But my last visit was bad The colorist rushed through my touch up felt sloppy and stained my ... read more

Business response:

Hi Mabel, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Krista K.'s profile image
Krista K. 
rating
2 months ago

I've been a premium member at Madison Reed because I wanted the convenience of getting my roots touched up every three weeks, but after my latest experience, I can't justify the cost anymore. My appointment was at 7:15 PM. I called the salon and also sent a text letting them know I was running about 10-15 minutes late. The automated system replied that it was fine. I arrived exactly 14 minutes after my scheduled appointment, walked into the salon, and was told they would not perform my root-only color service. The lack of ... read more

Business response:

Hi Krista, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Diana R.'s profile image
Diana R. 
rating
3 months ago

I came to Madison Reed because I wanted my roots done and either a highlight retouch or to add a few new highlights. Instead of evaluating my hair and recommending the best option, the colorist kept asking me what I wanted and didn't seem to know what to do. She repeatedly left to ask another employee, and then the manager came over. Initially, I was told there wasn't enough time for highlights, which I understood. But then the explanation kept changing--to the color being too light and then to concerns about the integrity o... read more

Business response:

Hi Diana, we are sorry to hear about this experience. We do see you reached out to us directly so we could better assist. 

Sally I.'s profile image
Sally I. 
rating
4 months ago

This was my third time at this location. Stylist was stand off. Didn't confirm the color, didn't offer any drinks. She put my color and sat on her phone the rest of the time. They forgot about me after 45 min so I had to tell them. Washed my hair and found that my hair at the back is still grey, my face is stained badly because I was left and the stylist that did my hair was not considerate. Will try another location next time. And by the way, I have the membership 

Business response:

Hi Sally, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

rashpal s.'s profile image
rashpal s. 
rating
4 months ago

I went for my regular touchup and last visit they had added some highlights and I loved it. When I went back for highlight and root touch up my hair was completely damaged. It was the wrong color and my highlights were horrible I had to go to a colorist to correct the color. They were shocked to see how bad the highlights were. I cancelled my membership after my second go with them. 

Business response:

Hi Rashpal, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Hair Color Bar and we want to make this right. Our team will be reaching out to you shortly to assist. 

Frequently asked questions about Madison Reed Hair Color Bar Tustin

How is Madison Reed Hair Color Bar Tustin rated?

Madison Reed Hair Color Bar Tustin has a 3.9 star rating with 199 reviews. 

When is Madison Reed Hair Color Bar Tustin open?

Madison Reed Hair Color Bar Tustin is closed now. It will open at 10:00 a.m.