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3003 El Camino Real, Tustin, CA, 92782, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I went for the first time today because I wasn't happy with my color from my usual stylist. The staff was nice, on time and didn't really try to sell me anything extra but I opted for extra conditioner during my shampoo. I think they nailed the color. That being said it wasn't less expensive than my other hair stylist options especially without a blow dry. There was NO massage during my shampoo which they advertise. The colorist also never checked to see if my color took properly. So it's an ok alternative but not as good as... read more
Business response:
Hi Elizabeth, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I love this place !!! I will never do my roots at home again. All the colorists are wonderful and the manager is beyond nice and helpful!!
I have been coloring my hair from the start of pandemic lockdown, this brand makes home coloring easy, so many color choices that can blend in so many shades. I especially love it doesn't smell so bad nor give tingly scalp sensation so I feel better using it even when my kid is around. I am so used to coloring my own hair now, I save more time and money and now they open this shop so I can quickly grab my next kit without paying for shipping. I wonder if the color advisor would be really helpful to find more accurate colo... read more
i had high hopes at the Maddison Reed color bar. The lady colored my hair was friendly. After shampooed my hair, half of the top of my cadigan was soaked. i asked her to blow dry my cloth. The styling was no good. After I got home, I restyled my hair with the rollers (that is how I style my hair after shampoo at home). Then, I noticed that there are color on my forehead, on side of my face, and the back of my head (it was not rinse off well enough). very disappointed! I will try a different location next time, hopefull... read more
Business response:
Hi Joy, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
It was my first time at a Madison reed location. I went in for full color and blow out. I let my hair stylist know that I hadn't dyed hair in like 15 years. I let her know I would like some red for spring/summer. My hair is a very dark black. She recommended the color and I asked will the color actually grab since my hair is so dark. She said it would. I also agreed to the treatment since I didn't want my hair to get damaged. After the wash she started the blow out and she said you do have stains around your hairline. I un... read more
Business response:
Hi Adriana, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
this was the worst experience I've ever had at any business. They are unorganized, kept me waiting to finish the blow dry. I waited 45 minutes for the person that started the blow dry. I could not wait any longer. The person that cashed me out yelled at me and said thete was nothing she could do. I tried to calm her down by saying shhh, she went crazy. Never go there. They have no idea what thete doing. The location is The Tustin market place.
Business response:
Hi Kerry, thank you for taking the time to send us this feedback. We will be reaching out to you privately to discuss your concerns.
Had a pretty terrible experience here when I took my mother here for a treat. They were very rough and when I picked her up-her color was everywhere. I had to fix her hair when she got home for our photos that night. Extra star for the kind manager and the refund. Will try another location to see if it's better elsewhere.
Business response:
Hi Yasmin , we’re sorry that we fell short of your expectations. Your feedback is important to us, and we appreciate you reaching out so we could make it right.
I've been 2 times now, and the person who did my hair those times was very nice! However, both times, she got color all over the place- my neckline, cheeks, forehead. It was a bit of a mess, and I was just thinking how sloppy it was. I would rather prefer someone who was a little more careful and neat. I was hoping this time it would have been better, but now I have a black stain on my cheek, which i know will go away, but its just so sloppy. I canceled my membership due to this. My color on my actual hair looks fine, and a... read more
Business response:
Hi Sss, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Horrible! My hair is red! When I walked in it was ash caramel. They guess the color on the iPad and then grossly add color to the hair, the whole they chatting across the room so loud my ears hurt! Sloppy wash my neck in the air the whole. I was in pain and all she said was...'are you okay?' Horrible experience. They don't know what they are doing. Very incompetent and unprofessional. Disgusting. Never again
Business response:
Hi Ruby, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Madison Reed Hair Color Bar Tustin has a 4 star rating with 184 reviews.
Madison Reed Hair Color Bar Tustin is closed now. It will open at 10:00 a.m.