Madison Reed Hair Color Bar Tustin's cover image

This profile has been claimed by the business owner or representative.

Madison Reed Hair Color Bar Tustin

4.0

About this business

Location details

3003 El Camino Real, Tustin, CA, 92782, United States

Get directions
WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
4.0170 reviews
Select a rating
Angela G.'s profile image
Angela G. 
rating
3 years ago

This is my fist and last time I will come to this place. Being that they don't use chemicals in the product is great just not for anyone with blonde hair! I was greeted by the professional and she asked me a couple questions and then showed me some colors, I chose a color and told her that I have red in my natural hair color, she said no problem. She went to mix my color, as I was waiting for her I observed other hair care professionals consult with this one person, it was as if they were unsure on the color or needed verifi... read more

Business response:

Hi Angela, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

T M.'s profile image
T M. 
rating
3 years ago

HORRIBLE SERVICE! I walked into Madison Reed thinking Id visit before scheduling an apt...so glad I did. First it had to of been 80 degrees in there and smelled like a garbage can. Two girls were doing hair and girl #1 said be right with you. I smiled and said all good. I then spent 5 min looking at the displays. They continued to talk each other and their clients. We made eye contact a few times but they were too busy to even ask if I had any questions or to confirm why I was even there. You can talk to customers and do ... read more

Business response:

Hi T M., we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us. Thank you for taking the time to share your experience with us. 

Jen W.'s profile image
Jen W. 
rating
3 years ago

Oh boy. Where to begin. If you're reading this, you're already smarter than I was; you're reading the reviews. Hopefully *before* you go here. I came in on 9/14 for the first time. Brand new to this salon. I wanted to get my hair colored for my sister's wedding in a week. I showed my colorist what I wanted - it was a picture of me circa 6 months earlier on the day I got balayage at a different (more expensive) salon. I loved that look, it had faded a bit and I wanted to get it back. (see pic 1) My colorist told me I... read more

Business response:

Hi Jen, We are saddened to hear about your experience. We want to make sure that you have the best coloring experience possible, so if there is anything we can do to make your experience better we always want to know. Please send us a private message with the email used for your account, and we can help. 

Gia C.'s profile image
Gia C. 
rating
3 years ago

Worst haircare experience of my life. The colorist was so unhelpful guiding me through what I needed and which options would be best for me. She knew it was my first time and left me with a horrible marked line of mismatched color from my roots. The blow dry was horrible. She didn't even ring out or towel dry my hair before she started. My hair was sopping and dripping wet when she was applying the serum. The blow dry did not hold at all - it poofed up within 5 minutes of me leaving the salon. The only part that stayed was t... read more

Business response:

Hi Gia, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Bijal P.'s profile image
Bijal P. 
rating
3 years ago

I love the Madison Reed brand but the color bar... When I booked my appointment I was given an estimate of an hour and 45 minutes to complete the service. I came in at 3pm, my touch up was done at 330pm. There was only one colorist working and her assistant decided to go to lunch at 3:55pm when I thought I'd be on my way to get my hair washed. The colorist finally washed my hair at 430pm...no massage like the other reviewer said. I sat for an hour, no water offered, nothing. The assistant came back at 4:40pm and washed... read more

Business response:

Hi Bijal, we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance. 

Chloe H.'s profile image
Chloe H. 
rating
4 years ago

I don't normally leave yelp reviews as I like to give people the benefit of the doubt, but I can't emphasize enough how upset I am about my hair. I came in asking for ashy blonde, which my hair mostly was except my regrowth at the top of my hair. When I asked if that could be done, my colorist said, "I think we can do that?" I should've trusted my better judgment and left then, but I didn't. Long story short, the top of my head is completely orange, while the lower half of my hair is the ashy blonde I asked for. It looks... read more

Business response:

Hi Chloe, we're saddened to hear this about your recent experience at the Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance. 

Ronna W.'s profile image
Ronna W. 
rating
4 years ago

I wish I could leave a good review, but they botched my hair. I came in to color the roots, they suggested I make it a bit lighter, I agreed, and they made it much darker. Same thing happened to a friend who went in. One problem is employees don't seem to understand that if your hair has been colored before, they should not take the new color all the way to the ends, because colored hair grabs color faster and can therefore get much darker at the ends. I wondered why she was putting the color on all over, but figured she kne... read more

Lori R.'s profile image
Lori R. 
rating
4 years ago

For the 1st 10 minutes I had a sales pitch and upsells. All I wanted was to have my gray roots covered and I kept telling her that. So far the coverage is good and my hair smells nice. However, I came home and saw that my face around the hair line is stained from the dye. My ears also have hair dye in them. It's a little sloppy. I had to scrub my face to remove the dye. This is not what I expected. Will I go back? I'm unsure. Maybe the 2nd visit will be different. Maybe someone else will clean me up and not try to sell ... read more

Frequently asked questions about Madison Reed Hair Color Bar Tustin

How is Madison Reed Hair Color Bar Tustin rated?

Madison Reed Hair Color Bar Tustin has a 4 star rating with 170 reviews. 

When is Madison Reed Hair Color Bar Tustin open?

Madison Reed Hair Color Bar Tustin is closed now. It will open tomorrow at 10:00 a.m.