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Madison Reed Hair Color Bar Tustin
- Hair Salons
- Tustin, CA
About this business
Location details
3003 El Camino Real, Tustin, CA, 92782, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
avoid at all costs! i came here a total of three times and gave them so many chances but they all were a horrible experience! first experience: this was the most decent out of them all. the girl was very nice & did a good job. my only complaint was the color did not match what i asked for. it still looked decent tho and lasted. second experience: this one was horrible. i showed them what color i wanted and when they put it on, it was red. i asked for a dark brown but it was no joke red. i was so disappointed i came back on... read more
Business response:
Hi Maddy 4., thank you for taking the time to send us this feedback. We are so sorry to hear that your color results were not as anticipated, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I walked in to get more information about an upcoming appointment I had for my birthday and the front staff was absolutely rude. The young girl was more focused on talking with another hairstylist about their lunch orders and gestured at me for not wanting to check in for services even though I had shared with them I was coming in to get more information about my upcoming appointment. As I walked around the store for 10 minutes no one offered to explain anything to me or walk me through options so I just decided to cancel my... read more
Business response:
Hi Dani, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Unfortunately, I did not have a good experience. I went for the root touch up and I came back with all my root still white. I stated to her (Rachel) I wanted a darker color and went through the color selection and emphasize that I don't want it lighter. When she was putting color on my hair I notice she was rushing and her sloppiness. after the hair was washed no body informed me what to do, she was not there. I was waiting and finally, someone said I have to dry my own hair, and while I did that she came and saw that the a... read more
Business response:
Dear Shohreh, Thank you for taking the time to provide us with your feedback. We sincerely apologize that the color results did not meet your expectations. Upon reviewing your account, we see that you were fully compensated for the service after declining the correction and were provided with a new color kit to take home. It is important to note that selecting the right shade can be a complex process, especially during the first visit to a salon. Our stylists work to determine the resistance levels of your hair, which can va... read more
Costumer services More professional colorist Paying attention to details not leaving the costumers then just wash the customers not caring what color the hair turned. Worst experience I had in a salon.
Business response:
Hi Bita, thank you for taking the time to send us this feedback. We are very sorry that you were not satisfied with your experience and your color result. We do see that your service was fully compensated. If you need further assistance you can reply to the email we sent you back on 2/29/24. Since you are still leaving reviews we want you to know we are here to help and would love to offer you further assistance if you are needing it.
February 8,2024 I visited your salon today for my monthly root touch up. very happy with that service. however , on a different subject , I was extremely dissatisfied. On December 28, I purchased a touchup kit to do my roots in between the visits. unfortunately, I never used the box since I was told by another hairstylist ( outside your salon, ) that it was not the right color. Today when I try to return the box, I was told by one of your employees that the manager has said that your company has 30 days return policy ... read more
Business response:
Hi Abby, thank you for taking the time to send us this feedback. We would like to apologize for the miscommunication with our staff, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I was in need of gray coverage, 3/4 of my long hair was virgin hair. My ends had old highlights. I heard good things about Madison Reed and a new location opened in Tustin. I spoke to the receptionist (?) about their products and told her my concerns. She scheduled me with their more experienced hair professional, Dawn. She also reassured me that gray coverage is their specialty. I came in the next day for my appointment and I had Alyssa doing my hair, not Dawn. She was very friendly and worked with me on color selectio... read more
Business response:
Hi R. V., we're sorry to hear about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I made an appointment with this company and then saw all the reviews so I canceled it immediately. They charge me $85 for a no-show which I was within my three days of canceling. I am very irritated with this place.
Business response:
Hi Amanda, We are so sorry to hear this. Please send us a private message with the email that is associated with your account, and we can help.
Rachel was really nice and sweet, unfortunately, my hair color did not come out as conveyed. I wanted more golden brown and my hair came out more black with little bits of dark brown. It's wayyy to dark for me.
Business response:
Hi R V., We are so sorry to hear this, and we want to make this right. Please send us a private message here with the email that is used for your account, and we can help.
Very disappointed with how my roots turned out. The picture of the blonde color the colorist showed me and how it turned out are not even close. I have blonde hair with grey roots and asked her to match the bottom portion of my hair, she made a suggestion and showed me the picture which I agreed would be good. However, after I dried my hair, I was shocked at how dark the roots were. I approached the front desk and a different gal was going to ring me up. I asked her what the color was that was put on my hair, she said the ... read more
Business response:
Hi Ds, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Tustin
How is Madison Reed Hair Color Bar Tustin rated?
Madison Reed Hair Color Bar Tustin has a 4 star rating with 170 reviews.
When is Madison Reed Hair Color Bar Tustin open?
Madison Reed Hair Color Bar Tustin is closed now. It will open tomorrow at 10:00 a.m.