This profile has been claimed by the business owner or representative.
Maggie McFly's® | Boca Raton, FL
- Restaurants
- Boca Raton, FL
About this business
Location details
6000 W Glades Rd, Suite 1228A, Boca Raton, FL, 33431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Physically lovely, enormous menu, excellent food, BUT THE HELP AND MANAGEMENT DONT KNOW WHAT THEY ARE DOING! The wait people don't understand the menu, the kitchen doesn't read or pay attention to the menu, and the management can't straighten it all out. It is a shame because it should be excellent but it is not. We will not go back.
Business response:
Hi Bob, Thank you for sharing your honest feedback. We’re glad you enjoyed the atmosphere, menu, and food, but it’s clear we let you down in other very important areas. Service, communication between the kitchen and floor, and management support all play a big role in creating a smooth experience, and it’s disappointing to hear that these fell short during your visit. We’re addressing these concerns with our team so they can be corrected moving forward. While we understand your frustration and decision not to return, we do ... read more
Very nice ambiance and buildout. Very large menu. Food quality is not good. Restaurant too big and menu too big does not allow for them to execute the dishes well. Along with poor or no management present. Service very slow and not swift. Servers are friendly but do not know the menu, how things are cooked and there is disconnect between kitchen and servers. Tried 2 times, not going back for a 3rd dose of food not prepared with care. Observed a number of actions by employees that showed they are not well trained or not at al... read more
Business response:
Hello John, Thank you for sharing your experience with us. We’re sorry to hear that the food quality and service didn’t meet your expectations during your visits. Providing friendly, knowledgeable service and well-prepared meals is very important to us, and we take your feedback about training and communication seriously. We’re continuously working to improve and ensure a better experience for every guest. We’d love the opportunity to welcome you back and show you the improvements we’re making. If you decide to give us anot... read more
Food was horrible, party of four. First person got their meal 15 minutes before the rest of our party. Rest of meals came out several minutes apart. By the time the last meal came out, it was totally undercooked and wrong sides. Food was cold and unappetizing! Service was lacking, waited on drink refills. We asked for a manager and had to wait for a manager. Will never go back!
Business response:
Hello Cindy, We’re very sorry to hear about the issues during your visit. The delays, incorrect and undercooked food, and lack of timely service are unacceptable and not what we aim to provide. We understand how disappointing this must have been and appreciate you bringing it to our attention. If you’re willing, please reach out to us directly so we can learn more and work to make this right. Sincerely, Team Maggie McFly's
Service was slow, food was under seasoned, huge disappointment for my daughter's birthday. We were really excited to try something new but this was not it! The ambiance was the only thing this restaurant had going for it:(
Business response:
Hello Rebecca, We’re truly sorry to hear that your daughter’s birthday celebration didn’t meet your expectations. Slow service and under-seasoned food are not acceptable, and we apologize sincerely. We appreciate you sharing this feedback, and we’re committed to addressing these issues with our team. Please feel free to reach out to us directly (contact@maggiemcflys.com) so we can learn more and work toward making this right. Thank you for bringing this to our attention. Sincerely, Team Maggie McFly's
Bad Chicken Marsala. Two small pieces of chicken surrounded by noodles dripping (ugh) in marsala sauce with some mushrooms. Complained and they gave me plain oodles which I mixed with a little sauce. Waiter did not inform me on weekends lunchneon $18.99 menu (which I looked at online and again briefly at restaurant) was not available, andI was charged the Saturday $23.99 price. Asked the waiter to see about changing, but he just broughjt over another waiter with same bill, not the manager, who might have made an accommod... read more
Business response:
Hello Carol, Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet expectations, especially with the Chicken Marsala and the confusion about pricing. Our lunch menu pricing is available Monday through Friday until 4 PM, and we apologize if this wasn’t clearly communicated at the time. We also regret that your request for an accommodation wasn’t handled as you hoped. We appreciate you bringing this to our attention and will review this with our team to improve communication and service. We hop... read more
Second time there and waited at least 10 min each time for a server to come. Food took quite awhile to come out...cuban sandwich and tuna melt today were average. Server never came back to give us our food bag, so called over manager to pay check and get a bag. We won't be back even tho I love the ambiance.
Business response:
Hello Darlene, We’re sorry to hear about the delays and service issues you experienced during your visits. This isn’t the standard we aim to provide. We’d appreciate the chance to discuss this further and see how we can make things right. Please feel free to reach out to us directly (contact@maggiemcflys.com). Thank you for your feedback and for enjoying the ambiance. Best, Team Maggie McFly's
The restaurant is beautiful and the staff was really nice but the food was mediocre at best. The three of us had sandwiches mine was burnt and cold, and all of us had cold fries with our meals. I'll give them one more try to make sure it wasn't a one off but so far not impressed
Business response:
Hello Rick, Thank you for sharing your feedback. We’re glad you appreciated the ambiance and our team’s friendliness, but we’re sorry to hear the food didn’t meet your expectations. Serving cold or burnt items is not the standard we strive for, and we regret your experience. We appreciate you giving us another chance and hope your next visit will be much better. Please feel free to reach out directly if you’d like to share more details. Sincerely, Team Maggie McFly's
Rude manager. The hostess was trying to find a table to our liking and the manager just came over and rudely interrupted her and in a very condescending manner told us to either take the high booth or seat outside no other options, after she already had found a table. We walked out, obviously he didn't need our busines.
If I could give a negative star, I would. The server started off pretty good took our order, with no issues. But he sure did not make us feel very welcome at all, me, my mother, and my four children. We all ordered drinks appetizers, as well as entrées. When the appetizers came to the table, we had no plates. We didn't even have silverware for enough of us. When our food came out it was incorrect. Nobody ever stopped by to see how we were doing after we got our food, so I was unable to get the incorrect items changed until a... read more
Frequently asked questions about Maggie McFly's® | Boca Raton, FL
How is Maggie McFly's® | Boca Raton, FL rated?
Maggie McFly's® | Boca Raton, FL has a 4.3 star rating with 1,249 reviews.
When is Maggie McFly's® | Boca Raton, FL open?
Maggie McFly's® | Boca Raton, FL is open now. It will close at 10:00 p.m.