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Maggie McFly's® | Boca Raton, FL
- Restaurants
- Boca Raton, FL
About this business
Location details
6000 W Glades Rd, Suite 1228A, Boca Raton, FL, 33431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
This places has gone down hill. Had dinner last night - music was blasting loud, appetizer came cold, my dinner came cold. It's overpriced and not high quality food or service. Our waitress had the personality of a door knob. When I told her my food was cold, she just looked at me, said nothing, did not even apologize. Couldn't wait to get out of there! A waste of $100! Will never go back!
Business response:
Hello Alana, We’re very sorry to hear about your experience. This is not the standard we aim to provide, and we understand how frustrating it must have been. We take feedback like yours seriously and would appreciate the chance to learn more about what happened so we can address it properly. Please reach out to us directly (contact@maggiemcflys.com) so we can follow up. Sincerely, Team Maggie McFly's
Rare burger ordered, well done one delivered. When replacement came, same side of fries ,ice cold. Replacement fries promised, still waiting for them. Fajitas, sad rendition of the dish. Place empty, now I see why.
Business response:
Hello Michael, We’re very sorry your visit did not meet expectations. It’s unacceptable that your burger and fries weren’t prepared correctly and that your fajitas left you feeling disappointed. We appreciate you bringing this to our attention and would like to learn more so we can make this right. Please contact us (contact@maggiemcflys.com) at your earliest convenience to discuss your experience further. Sincerely, Team Maggie McFly's
The service here was really bad. We had to ask 3x for lemon. We asked another server and she was so rude and completely disregard for us. Really bad service. The drink took for ever and it was just wine and a beer.
Business response:
Hello Q T, We’re very sorry to hear about the service you experienced. Having to repeatedly ask for something and waiting that long for drinks is not the level of hospitality we expect from our team. We’ll be addressing this with our staff to ensure better attention and courtesy moving forward. Thank you for bringing it to our attention. Please feel free to reach out to us at contact@maggiemcflys.com so we can follow up personally. Sincerely, Team Maggie McFly's
liked the ambience, however, due to my experience, I won't be back. Sat at the bar, which was not too busy. Three barmaids/waitresses/servers attending the bar. Waited 10 minutes for two of them to finish their conversation before finally one took my drink order. I ordered a mixed drink, which took about another 10 minutes. Didn't ask if I wanted a lime or not. Didn't want a lime and it arrived with a lime. No worries I took the lime out. She left the drink in front of me no straw, no napkins, etc. Came back later in ab... read more
Business response:
Hello Ramon, Thank you for your feedback, and we’re truly sorry for the disappointing service you experienced. While we’re glad you enjoyed the food and ambiance, the delays and lack of attentiveness you described are unacceptable, and we sincerely apologize. We appreciate you bringing this to our attention, it’s truly helpful, and we will be addressing it with our team to ensure it doesn’t happen again. We’d love a chance to make this right. Please feel free to reach out to us at contact@maggiemcflys.com so we can follow ... read more
you still don't get my point it was on a menu given to me and I believe I should've been given the price that was on the menu not my fault that you changed the menu and didn't take it off your menu if I go to a grocery store and an item is rang up incorrectly, but the sign has a different price. I am given the price on the sign. I don't understand why your company doesn't understand that it was three dollars that we're talking about and you had the opportunity to make it right bad customer service
Business response:
Hello Laura, We’re sorry for the confusion regarding the kids menu item. The menu you were given should have reflected current availability, and we apologize that it didn’t. The team is unable to adjust pricing for items that are no longer offered, but we understand how this was frustrating. We appreciate your feedback and will work to ensure menus are accurate and clearly communicated moving forward. Sincerely, Team Maggie McFly's
Ordered a grilled chicken Caesar salad off the kids menu. They told me they no longer have it however they gave me a menu. They said it was an old menu and they wouldn't honor the price to take a small Caesar salad salad and add chicken spoke to the manager and she said no also, I will not eat here anymore and I recommend.
Upon arrival, our party of three adults and two children found the establishment to be relatively empty. We were seated promptly and awaited the arrival of our server. The water and menu were presented, with the latter being notably extensive. We promptly placed orders for the children's meals and our own. However, the service was slow, and the French onion soup arrived at a lukewarm temperature. The remainder of the meal was unremarkable. My chicken gyro was served with cold French fries and a stale, cold pita. My daughter'... read more
Physically lovely, enormous menu, excellent food, BUT THE HELP AND MANAGEMENT DONT KNOW WHAT THEY ARE DOING! The wait people don't understand the menu, the kitchen doesn't read or pay attention to the menu, and the management can't straighten it all out. It is a shame because it should be excellent but it is not. We will not go back.
Business response:
Hi Bob, Thank you for sharing your honest feedback. We’re glad you enjoyed the atmosphere, menu, and food, but it’s clear we let you down in other very important areas. Service, communication between the kitchen and floor, and management support all play a big role in creating a smooth experience, and it’s disappointing to hear that these fell short during your visit. We’re addressing these concerns with our team so they can be corrected moving forward. While we understand your frustration and decision not to return, we do ... read more
Very nice ambiance and buildout. Very large menu. Food quality is not good. Restaurant too big and menu too big does not allow for them to execute the dishes well. Along with poor or no management present. Service very slow and not swift. Servers are friendly but do not know the menu, how things are cooked and there is disconnect between kitchen and servers. Tried 2 times, not going back for a 3rd dose of food not prepared with care. Observed a number of actions by employees that showed they are not well trained or not at al... read more
Business response:
Hello John, Thank you for sharing your experience with us. We’re sorry to hear that the food quality and service didn’t meet your expectations during your visits. Providing friendly, knowledgeable service and well-prepared meals is very important to us, and we take your feedback about training and communication seriously. We’re continuously working to improve and ensure a better experience for every guest. We’d love the opportunity to welcome you back and show you the improvements we’re making. If you decide to give us anot... read more
Frequently asked questions about Maggie McFly's® | Boca Raton, FL
How is Maggie McFly's® | Boca Raton, FL rated?
Maggie McFly's® | Boca Raton, FL has a 4.4 star rating with 1,902 reviews.
When is Maggie McFly's® | Boca Raton, FL open?
Maggie McFly's® | Boca Raton, FL is closed now. It will open at 11:00 a.m.