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Maggie McFly's® | Glastonbury
- Restaurants
- Glastonbury, CT
About this business
Location details
40 Glastonbury Boulevard, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I am thrilled with the level of service we had. We had a large party and were greeted immediately. Despite a couple small hiccups we had a wonderful experience. The food was delicious and cooked according to our order. Our waitress was super attentive to us. She made sure that she was on top of making sure we were satisfied. Danajah was kind, courteous and professional. I am a frequent customer at this location. I will definitely be back. I am grateful for another great night.
Business response:
Hello Amy, Thank you for the outstanding Five Star Review! We are beyond pleased to hear such a wonderful report on the customer service that you received from one of our Team Members. We can not wait for your next visit. ~ Team Maggie McFly's
Not sure what to eat but just want to go out? This is definitely the spot for you! Hands down the largest, most-diverse menu I've ever encountered at a restaurant. They literally have every cuisine you can think of... and it's all pretty good! Some favorites are the giant pretzel and the ahi tuna tacos. Portion sizes on everything are huge! The atmosphere inside is very cozy and comforting and the outdoor seating is a great touch... especially during COVID. Wait staff is friendly and the food usually comes out quite quickly... read more
Business response:
Hello Charlie, Thank you... thank you... thank you! We are so glad to hear that you had such a wonderful experience! Maggie McFly's takes great pride in being able to offer such a large variety of quality menu items, large portions, and an inviting atmosphere. We are happy that your experience is always terrific and that the customer service is good. See you soon, Team Maggie McFly's
I rarely write negative reviews, but this experience at Maggie McFly's was deeply disappointing and handled in a way that showed a lack of professionalism from start to finish. Last Friday, I ordered the filet of salmon. It was during Lent, and I am abstaining from meat. Our waitress, Alexandria (Alex), misheard the order and brought a filet of steak instead. When we explained the mistake, she informed us that they were out of salmon. That information should have been communicated before the wrong entrée was brought to the ... read more
Business response:
Hello Patrick, We are truly sorry for the experience you had. What you described is not the level of care or professionalism we expect from our team. The language used was completely inappropriate, and we understand how upsetting that must have been. We have addressed this situation directly with the waitress to ensure it does not happen again. We also want to make sure the billing correction is fully resolved. Please reach out to us (conmtact@maggiemcflys.com), so we can take care of this right away. We genuinely appreciat... read more
Rather disappointing service, a wobbly table (ugh!), but the food was ok. We were a table for two on a Sunday afternoon for lunch and somehow managed to become invisible. I'd be more understanding if the place was slammed, but there were plenty of open tables and a solid number of waitstaff walking around. Things started off with an excruciatingly long wait just to get our drink order taken--a beer and a cider, nothing fancy--and even longer for them to actually arrive. No exaggeration, it was over 30 minutes before we had d... read more
Business response:
Hello Chris, Thank you for taking the time to share your visit with us. We’re really sorry that the service did not move at the pace it should have and that your experience felt frustrating overall. Even on a quieter afternoon, your visit should have felt smooth and attentive from start to finish. We’re glad to hear you enjoyed the food and that our team came across as friendly, but we understand how much slow service can take away from the experience. Your feedback has been shared with our team so we can address this and d... read more
Service was good till it wasn't. At the end of the meal, the waitress whose name was Nicole, just stood at the table waiting for a method of payment without delivering an itemized bill. When she brought the receipt back to the table, still no itemized receipt. Food was not good. The menu has too many items on it. Are you a steak house, Italian, Tex-Mex, or Seafood ? My wife ordered pasta with meatballs. Pasta was properly cooked. The meatballs were bland, dry, and the texture was smooth like overcooked oatmeal. My wife said ... read more
Business response:
Hello Freddie, Thank you for taking the time to share your feedback. We’re genuinely sorry that your visit did not meet your expectations and appreciate your honest, detailed comments. We take pride in our restaurant and strive to create an inclusive place where people can enjoy a wide variety of dishes. We are disappointed to hear that the dishes you ordered did not meet your expectations and understand your frustration with the quality and value of your meal. We will be looking into this with our kitchen team to ensure re... read more
I will say right up front that I am impressed, but also a little cautiously wary about the large menu of options. Nonetheless, I thought the bowl was very good. The add-on salmon was seared just right and left very rare as I requested. However, I am very, very, very disappointed with their lack of care and attention to dietary needs and allergies! I specifically had asked the server, Shannon, whether there was any cheese in the salad, and she reassured me that there is no cheese at all. You probably can guess that when the b... read more
Business response:
Hi Tom, Thank you for sharing your experience. We want to start by saying that we take dietary needs and allergies very seriously, our staff is trained to handle these situations with the utmost care, and we’re truly sorry that your experience did not reflect that. We appreciate your detailed feedback and are glad to hear that the salmon was cooked to your liking. However, it’s clear that we fell short in properly preparing your bowl and addressing your concerns about the cheese. This is not acceptable, and we sincerely apo... read more
Ordered medium well burgers got raw burgers. Server showed up later said ohh sorry trouble in kitchen lately gave me a couple bucks off but no lunch as it was raw meat Lesson learned not going back
Business response:
Hello Tim, We’re sorry to hear about your experience with the burger not being cooked properly, that’s definitely not acceptable. We understand how disappointing this must have been, and we regret that it impacted your visit. We appreciate you bringing this to our attention and would like the chance to make things right. Please reach out to us directly if you’re open to discussing further. Sincerely, Team Maggie McFly's
Dinner sandwiches were fine. What wasn't was the fly that came with our takeout order! How do you lock a fly in the container? Won't go back.
Business response:
Hello B S, We’re sorry to hear about your takeout experience. That’s obviously not acceptable, and we understand how frustrating and off-putting that must have been. Cleanliness and food safety are priorities for us, and something like this shouldn’t happen. We’d appreciate the chance to speak with you directly so we can look into what went wrong and address it with our team. Please feel free to reach out to us at contact@maggiemcflys.com, we’d like to make this right. Sincerely, Team Maggie McFly's
I've ordered 3 times. 1st time was ok. 2nd and 3rd time terrible. I'm a picky eater. But I do expect you to accommodate simple things. First time I ordered I had the wrong sandwich. Chicken yes but I ordered buffalo and was given blackened. It was a pickup order and the manager was able to accommodate but I had to wait 15 extra minutes. All while the rest of the order got cold. Their online delivery menu does not allow accommodations. I ordered a buffalo chicken sandwich but wanted no Swiss cheese and blue cheese one the ... read more
Business response:
Hello Stacey, Thank you for sharing your experience. We’re sorry to hear about the issues with your orders and the challenges you faced with accommodating your requests, especially through online delivery. We understand how frustrating this can be, and we appreciate you letting us know. Third party online delivery systems do have some limitations out of our control, but we’re actively looking at ways to improve this to better serve guests with specific needs. Your feedback is important to us, and we hope you might consider ... read more
Frequently asked questions about Maggie McFly's® | Glastonbury
How is Maggie McFly's® | Glastonbury rated?
Maggie McFly's® | Glastonbury has a 4.1 star rating with 3,362 reviews.
When is Maggie McFly's® | Glastonbury open?
Maggie McFly's® | Glastonbury is closed now. It will open at 11:00 a.m.