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Maggie McFly's® | Glastonbury
- Restaurants
- Glastonbury, CT
About this business
Location details
40 Glastonbury Boulevard, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
My husband and I sat at the bar and had our drink and food orders in fairly quickly, so things started off well. My husband had to ask three times just to get a glass of water -- not ideal, but we let it slide. The food was decent, though a bit overpriced for what it was. The real issue was the service. Despite having two bartenders on, it took over 20 minutes for me to get a second drink. The bar was left unattended for stretches of time, and when the bartenders were present, they were chatting off to the side, ignoring cu... read more
Business response:
Hello Bri, Thanks for the feedback! Here’s a response to the review: We’re really sorry to hear about the service issues you experienced. It’s disappointing to hear that the bartenders weren’t attentive, and we truly apologize for the delay with your second drink. We pride ourselves on providing great service, and we’re sorry we missed the mark this time. We’re glad to hear that the manager was able to help, and we’ll make sure to address this with our team to ensure it doesn’t happen again. We appreciate your feedback and... read more
I came in so hungry.. left disappointed! I stopped in on a cold /rainy day and really wanted a bowl of hot chowder.. fail... my chowder came room temp at best. Do you know how nasty cold soup is when expecting hot..gross.. i also ordered a NY strip cooled medium and steamed sweet potatoes. The sweet potatoes were really good. My "medium" steak was super rare in the center and the cut was very grainy. Overall.. I shoukda read the reviews prior to eating here.. I simply would've gone somewhere else.. the service ... read more
Business response:
Hello John, We’re truly sorry to hear about your experience, and we can understand your frustration. It’s certainly not acceptable for your chowder to arrive at the wrong temperature, and we’ll make sure to address this with the kitchen team. As for the steak, we regret that it wasn’t cooked as you requested. Your feedback is really valuable, and we’re committed to improving based on it. We hope you'll give us another chance in the future. If you’d like, we’d be happy to offer a gift card to make up for this visit. Let us k... read more
a bunch of racists bitches especially the manager I ordered on the actual website not through door dash they charged my card twice but gave me one of my orders I showed them that I have 2 confirmation emails she still told me she wasn't giving me a refund nor would she make the other order I have to reorder from the same website that never put my order through the first time and still charged me ... unbelievable I will never eat at this establisment again
Stopped in for lunch and weee seated immediately. Server took our drink orders and left us to go through the massive menu. Menu has everything you could ever want given its size . Actually too much to digest in one sitting. We finally decided on the Waldorf chicken salad with tater tots, bacon cheeseburger, substituting blue cheese dressing for the American cheese, French fries and added French onion soup for an additional charge. We waited what seemed an inordinate amount of time before our entrees showed up. Soup should h... read more
Business response:
Hello Bob, Thank you very much for taking the time to provide us with such glowing feedback and specific details about your visit to our Glastonbury location. We are sorry that the breadsticks were a little burnt and will make sure to address this so we avoid that problem in the future. We are extremely pleased to hear how much you enjoyed the Filet, Ribeye, Potatoes, and of course - dessert! We look forward to your next visit and would love to send you a Gift Card to use when you come again! Please email us (contact@magg... read more
Not a great experience. The only reason I might return in the french onion soup. The restaurant is located across from the hotel so it was very convenient and I was quickly seated and offered a menu. Not crowded by any means. Plenty of empty tables and seats at the bar. Eventually the bartender came by and took my drink order. (Not a huge selection of beers I drink). She asked if I was eating and gave me a placemat when I confirmed. Half a beer later she came back for my food order. I went with the french onion so... read more
Business response:
Hello Johnny, Thank you for your feedback. We're glad to hear you enjoyed the French onion soup, but we're truly sorry that the shepherd's pie and service did not meet your expectations. It’s disappointing to hear that the flavors didn’t come together as they should have, and we appreciate you bringing this to our attention. We’ll work with our kitchen team to improve the dish and address the service issues you experienced. Your insights are valuable, and we hope you'll consider giving us another chance to provide you with ... read more
A ruben sandwich for almost $19? Looked like it should have been $8.95, not even good. If you order a cobb salad they always leave off the avocado. Haven't been here in a while, hasn't changed still hit or miss.
Business response:
Hello Susan, Thank you for sharing your thoughts with us. We are very sorry to hear about your disappointment with the Reuben sandwich and Cobb salad. Your experience does not reflect the high standards we aim to uphold. We understand how frustrating it can be when an item doesn’t meet expectations. However, it sounds like it's been a while since you visited! We hope consider giving us another chance to show you what we're really about! Sincerely, Team Magie McFly's
dont go here unless you want your money taken after tipping well and get cut off because they are "not comfortable" serving you because of a "previous incident"....I work too hard for my money and we were not being obnoxious...if you serve the public you better be comfortable serving your customers...I will not spend my money at this over rated inflated business ever again...explain that to your regional manager
Business response:
Hello Darren G, We're truly sorry to hear about your recent experience at our establishment. Your feedback is important to us, and we sincerely apologize for any discomfort or frustration you experienced. It's never our intention to make our guests feel unwelcome. We take all concerns seriously, and we regret any miscommunication or misunderstanding that may have occurred. Please know that we are looking into this matter internally and will address it with our team to ensure that all of our guests are treated with the utmos... read more
We're sitting in Maggie McFly's right now. It's 630 Friday evening March 15, 2024. I will never come back here again. They totally are disrespectful. My husband ordered a Ruben. It was chunks of corn beef. I had a taco which had no flavor. The rice was all stuck together, and it was not a good flavor. $71 for food and drinks for two people totally not worth it. We complain to the manager who absolutely did nothing but tell us to come in and spend another $70 and try our luck again and I'm not willing to spend that wheel... read more
Business response:
Hello Nancy, Dear valued guest, We sincerely apologize for the disappointing experience you had during your recent visit to Maggie McFly's. Your feedback is incredibly important to us, and we're deeply sorry that we failed to meet your expectations. We're truly sorry to hear about the quality of the food you received, particularly the Reuben and the taco. It's unacceptable that the dishes were not prepared to our usual standards, and we understand your frustration. Furthermore, we're dismayed to hear that your concerns w... read more
I've given this place a couple of try's. Horrible service at the bar. Attempted to order more food after apps and the bar tender never came back. Canned drink from the cooler was warm. Overall a poor and disappointing experience. Can't blame it on a single group of servers. The place was not busy. It's the culture of restaurant. Sadly I won't be back. Stay away, there are better options in Glastonbury.
Business response:
Hello Jeff, Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about your disappointing experience at our restaurant. Providing excellent service and ensuring our guests have a positive dining experience is of utmost importance to us, and we regret that we fell short of meeting your expectations. We apologize for the issues you encountered with the service at the bar and the quality of the canned drink. Your comments regarding the lack of attentiveness from our staff and the overall cu... read more
Frequently asked questions about Maggie McFly's® | Glastonbury
How is Maggie McFly's® | Glastonbury rated?
Maggie McFly's® | Glastonbury has a 4.1 star rating with 3,362 reviews.
When is Maggie McFly's® | Glastonbury open?
Maggie McFly's® | Glastonbury is open now. It will close at 11:00 p.m.